Sowmya Nerella
Chimakurthy
Summary
3 Years of experience as an Oracle PL/SQL Developer,L2/L3 support analyst and Site Reliability Engineer. Experience in working with Oracle Database,Pensieve, Jira, Service Now, Confluence and Incident Resolution. Skilled Developer with gift for prioritizing and managing several milestones of various projects simultaneously. Talented at code writing, using version control systems and performing thorough testing protocols.
Overview
3
3
years of professional experience
2
2
Certification
Work History
Site Reliability Engineer
Tata consultancy services Ltd
Hyderabad
06.2023 - Current
- Developed and implemented monitoring solutions to improve system reliability.
- Performed root cause analysis of production incidents and provided recommendations for improvement.
- Ensured high availability and scalability of applications across multiple environments.
- Monitored systems performance using various metrics such as latency, throughput, availability.
- Troubleshooted complex issues related to application architecture and system configurations.
- Documented best practices and procedures for incident response activities.
- Participated in post-mortem reviews following major outages or incidents.
- Answered technical concerns and devised solutions to resolve site and engineering problems.
PL/SQL Developer, L2/L3 Support Analyst
Tata Consultancy Services
Hyderabad
05.2021 - Current
- Handling major incidents, providing resolution of P3/P4 incidents in prescribed SLA.
- Analyzing solutions and coding fixes for application functionality issues.
- Participating and reviewing all the new support enhancement requirement of all modules.
- Creating Pensieve dashboards and alerts which helps to montior application performance.
- Involved in Business requirement discussions and review meetings etc.
- Involved in designing and implementing the solution for the open tasks and providing functional/technical support for all application activities and resolving complex issues.
- Provided technical support to customers and other team members on various development projects.
- Coordination with the team members and guiding the mitigation plan whenever required.
- Report building and modification and all the BAU activities.
- Involving in daily scrum call to update the day-to-day progress of each activity.
- Preparing clean up scripts such as procedures to update/remove unaligned data in database and raising a change for datafix to resolve the incidents.
- Using monitoring tools such as Riverbed, datadog and pensieve to perform application sanity.
- Using tools such as Winscp, Putty to retrieve the application logs and debug whenever there is a major incident.
- Monitoring business reports in cloud environment via Microsoft Azure Storage Explorer.
- Involving in managerial activities.
- Evaluated customer feedback to identify areas of improvement and implemented changes accordingly.
- Generated reports from databases using SQL queries.
Education
B.Tech - Computer Science & Engineering
R.V.R & J.C College of Engineering
01.2021
XII - MPC
Narayana Junior College
01.2017
X - State
Bhashyam High School
01.2015
Skills
- Oracle Database
- PL/SQL
- Devops
- Incident Management
- Confluence
- Riverbed
- Datadog
- Pensieve
- Service Now
- Jira
- Python
- Machine Learning
- Windows
- Scripting Languages
- Performance Tuning
- Agile development methodologies
- SQL reporting
Accomplishments
- Honoured with On the Spot Award in TCS
- Honoured with Best Team Award in TCS
- Completed Wings 1 Digital Milestone in TCS
Certification
- Certified with Microsoft Azure Fundamentals
- Certified with Microsoft Azure Administrator Associate
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Affiliations
- Listening music and playing badminton
- Watching web series
- Playing chess and carroms
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Work-life balanceCareer advancementTimeline
Site Reliability Engineer
Tata consultancy services Ltd
06.2023 - Current
PL/SQL Developer, L2/L3 Support Analyst
Tata Consultancy Services
05.2021 - Current
B.Tech - Computer Science & Engineering
R.V.R & J.C College of Engineering
XII - MPC
Narayana Junior College
X - State
Bhashyam High School
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