Sowmya Ramakrishnan
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
DevOps Engineer
National OILWEL VARCO
11.2024 - Current
- Created and maintained CI/CD pipelines using Jenkins for build and deployment automation.
- Containerized applications using Docker and pushed images to Docker Hub / ECR.
- Deployed containerized applications on Kubernetes (EKS / Minikube).
- Provisioned AWS infrastructure using Terraform (EC2, security groups).
- Implemented Ansible playbooks for application setup and configuration.
- Monitored application and system health using CloudWatch.
- Collaborated with developers to reduce deployment issues and improve release cycles.
- Maintained Git repositories and followed Git branching strategies.l.
IT Support Analyst
FIRMDALE HOTEL PLC
London
05.2024 - 10.2024
- Manage and maintain the Office 365 environment, including Exchange Online, SharePoint Online, and Teams, ensuring availability, security, and compliance.
- Administer Azure Active Directory environments, including user and group management, policy enforcement, and security configuration.
- Implements Multi-Factor Authentication (MFA) for critical applications, increasing the overall security posture of the organization.
- Implement and manage email security policies, including SPF, DKIM, and DMARC to reduce phishing attacks.
- Monitored Azure AD health and performance using Azure Monitor, identifying and resolving issues proactively.
- Provide support for email-related issues, troubleshooting complex problems.
- Manage Active Directory, including user accounts, groups, and GPOs, ensuring seamless integration with Exchange services.
- Maintain and upgrade computer systems, applying necessary software updates, patches, and security upgrades.
- Creates and manages conditional access policies created for organizations via azure console.
- Creates groups in azure for application with SSO enabled.
Technical Analyst
XMA
London
11.2023 - 05.2024
- Addressing user tickets regarding hardware, software and network issues.
- Manage and maintain the organization’s Office 365 environment, including Exchange Online, Teams, and SharePoint.
- Administer Exchange Hybrid Configuration, ensuring seamless integration between on-premises Exchange servers and Exchange Online.
- Provide technical support for end-users, resolving email-related issues, and conducting training sessions on Office 365 features.
- Enrolling devices on Intune and reimaging machine when required.
- Conducted Exchange server upgrades and patch management, reducing downtime and ensuring system stability.
MESSAGING ADMINISTRATOR
Tata Consultancy Services
10.2018 - 08.2023
- Provided technical support to customers for all office applications via incidents and service requests.
- Works in Exchange hybrid platform.
- Experts in Exchange Online environment.
- Knowledge on Azure Active directory, Active Directory, Exchange admin and familiar with ticketing tool service now and Hp service manager.
- Knowledge of Exchange 2016 and 2019 on premise servers.
- Installed Microsoft security patches and CU on exchange servers.
- Managing mailboxes such as creation of shared mailbox, Distribution list and user mailbox.
- Provisioning O365 license to users and groups via PowerShell script and EAC.
- Troubleshooting Mail flow issue.
- Managing transport rules in exchange admin.
- Troubleshoots OneDrive issue.
- Experience in Teams Microsoft Admin center.
- Handles spam/malware issues with the help of security & compliance of o365.
- Knowledge on Microsoft defender of o365.
- MFA.
- Creates conditional access policies in azure AD.
- Password resets via SSPR and AD.
- Learnt about Hybrid, staged, cut over and tenant migration.
- Build Exchange on premise server 2016 & 2019.
- Knowledge on network protocols TCP/IP, DHCP and DNS server.
- Handles escalated issues by coordinating with concerned team.
IAM ADMINISTRATOR
Tata Consultancy Services
10.2016 - 09.2018
- Logging all reported issues, requests and changes using IT ticketing tool.
- Managing user and admin accounts creation via AD.
- Providing access to network drives for users and servers.
- Provisioning workstation access.
- Shared/Distribution groups creation via AD.
- Ensure that reported faults and service requests are responded to in line with agreed SLAs.
- Updating ownership of security groups.
Education
Master of Science - Computer science
Bharathiar University
INDIA01.2019
Bachelor of Science - Computer science
Bharathiar University
INDIA01.2016
VHSE - Computer science
State Board of Examination
INDIA01.2013
SSLC -
State Board of Examination
INDIA01.2011
Skills
- Operating Systems: Linux (Ubuntu, Amazon Linux), Windows (Basic)
- Version Control: Git, GitHub, GitLab
- CI/CD: Jenkins, GitHub Actions
- Containers & Orchestration: Docker, Kubernetes (Pods, Deployments, Services, ConfigMaps, Secrets)
- Cloud (AWS): EC2, S3, IAM VPC
- Infrastructure as Code: Terraform (Basic modules, EC2 provisioning)
- Configuration Management: Ansible (Playbooks, roles – Basic)
- Monitoring & Logging: CloudWatch
- Scripting: Shell scripting (Bash), YAML
Certification
• Devops Course (3 months) - RogerSoft, India
• Az 900 - Azure Fundamentals
• MS-100: Microsoft 365 Identity and Services
• ITIL Foundation
• Dell Foundation
• Az 900 - Azure Fundamentals
• MS-100: Microsoft 365 Identity and Services
• ITIL Foundation
• Dell Foundation
Personal Information
Visa Status: No Need for visa sponsorship – Dependent visa holder
Phone
+91, 9544939104
Timeline
DevOps Engineer
National OILWEL VARCO
11.2024 - Current
IT Support Analyst
FIRMDALE HOTEL PLC
05.2024 - 10.2024
Technical Analyst
XMA
11.2023 - 05.2024
MESSAGING ADMINISTRATOR
Tata Consultancy Services
10.2018 - 08.2023
IAM ADMINISTRATOR
Tata Consultancy Services
10.2016 - 09.2018
Master of Science - Computer science
Bharathiar University
Bachelor of Science - Computer science
Bharathiar University
VHSE - Computer science
State Board of Examination
SSLC -
State Board of Examination