Sowmya Ravibabu

Experienced Customer Success Account Manager with a proven track record in renewals contract value, stakeholder management, partner portfolio growth, and driving Azure consumption. Skilled in planning, delivery, and renewals, with expertise in Exchange, AD, PKI, SharePoint, AAD, SCCM, SCOM Azure and Security. Adept at managing reactive tickets and delivering proactive services such as risk assessment, discovery, optimization, and skill empowerment. Experienced in working with on-premises and online technologies and leading the digital journey of customers from on-premises to online.

Experience:

Renewals Contract Value : Successfully managed a global renewals contract value of $9M and an India renewals contract value of $4.5M.

Stakeholder Management : Demonstrated strong stakeholder management skills, penetrating new services.

Partner Portfolio Growth : Achieved a remarkable 130% growth in partner portfolios.

Azure Footprint: Drove an annual Azure footprint of $156M, identifying new opportunities, driving current consumption, and optimizing usage.

Planning, Delivery, and Renewals : Skilled in planning, delivery, and renewals of services.

Technical Expertise: Proficient in Exchange, AD, PKI, SharePoint, AAD, and Security.

Reactive Ticket Management: Served as the escalation point for operation incident tickets. Played a key collaborator role in bugs resolution or mitigation with Product Groups

Proactive Services : Delivered proactive services such as risk assessment, discovery, optimization, and skill empowerment to maintain a complaint & updated environments

Strategic Execution : Led the strategic execution of program planning and customer-facing program reviews, managing key stakeholders to address agreed customer outcomes and account priorities.

Customer Relationship Management : Developed, nurtured, and established relationships with key customer stakeholders to enable quality solution planning, delivery execution, and governance.

Customer Success Leadership: Partnered with account team peers to drive conversations with customers, defining the strategic alignment between customer objectives and Microsoft's goals. As a CSAM I was responsible for the end-to-end post-sales delivery and support orchestration across the Microsoft and Partner ecosystem, accelerating value realization across Digital Cloud platforms.

On-premises and Online Technologies : Experienced in working with on-premises and online technologies, leading the digital journey of customers from on-premises to online.

Technical Relevance : Assisted partners in building their technical competency across a breadth of solution areas, connecting their business goals to Microsoft solutions and enabling digital transformation for the partner and their customers.

Skills

• Stakeholder Management
• Contract Negotiation
• Azure Services
• Customer Relationship Management
• Program Planning and Execution
• Technical Relevance
• Team Leadership
• Risk Assessment
• Solution Planning and Delivery

Highly skilled in strategic planning, scoping, scheduling, budgeting, and successful project delivery. Specialized in FACTORY Model setup for Microsoft Technology, including SharePoint and Apps factory. Led initiatives from setup to delivery, with expertise in migrations using DocAve and Sharegate. Managed enterprise software solution projects, ensuring stakeholder alignment and complete client satisfaction.

Key Accomplishments:

• Successfully migrated from Share Drive to SharePoint Online and SharePoint On-Premise to SharePoint Online.
• Led automation in migration, Azure and AWS Cloud-based solutioning, and tool builds.
• Implemented effective risk management and business continuity planning.
• Ensured consistent project delivery on time, within budget, and with high client satisfaction.
• Demonstrated strong team leadership, motivation, and empowerment skills.
• Contributed significantly to improving operational systems and best practices.
• Supported presales activities, generating business from both existing and new clients.

Proven ability to understand and align with clients' business objectives, define project scopes, goals, and deliverables, and maintain profitability in consulting services. Strong in Agile software development, SDLC, and Business Analysis practices. Consistently contributed to the achievement of company strategic objectives, including Utilization, Productivity, and Trainings.

• Integral part of the solutioning team, contributing to the design of the Automated Application Portfolio Rationalization Tool.
• Spearheaded marketing and execution of services, covering Software license optimization, Application retirement, Server optimization, Project rationalization, and Data storage optimization.
• Defined roadmaps for retiring aged and low-value applications, eliminating redundancies, and standardizing common technology platforms.
• Established the business value, quality, and costs of applications.
• Collaborated with technical teams to create an Application Architecture Framework.
• Ensured continuous application rationalization as an ongoing process.

• Identified and migrated End of Line Servers, Applications & Databases to the Target Environment.
• Analyzed assets for cost-effective transitions based on Roadmaps.
• Led effective risk and issue management, resolving top risks promptly.
• Managed systemic issues/risks and maintained relevant process documentation.
• Ensured seamless end-to-end project delivery, collaborating across teams.
• Drove continuous improvement and solutions deployment.
• Designed communications content for SharePoint site to meet stakeholder needs.
• Motivated the team to achieve overall targets.
• Ensured effective training materials and managed Resource and People in the Capability Area.

• Executed MS Access Queries to publish Reports from primary or secondary data sources and maintained databases/data systems.
• Validated Billing Data for Cost Performance Improvement, achieving quick wins for Servers.
• Designed and implemented data quality improvements for cost savings and comprehension of complex data.
• Interpreted data, conducted statistical analyses, and provided ongoing reports.
• Developed and implemented efficient data collection systems.
• Collaborated with management to prioritize business needs.
• Identified and defined new process improvement opportunities.

• Worked in improving operational systems, processes and best practices in the Program that guarantee organizational well-being
• Contributed towards the achievement of company's strategic and operational objectives like Utilization, Productivity & Trainings
• Catered to Business Requirements on client visits
• Created and maintained comprehensive project documentation, plans and reports.

• Resolving P1 & P2 tickets for Network, Active Directory, Outlook Exchange Issues
• Worked on presenting RCA's coordinating with multiple teams & handling Escalations.