Sowmya S

A Performance driven professional experience in HR Services & Quality Analyst, Ownership, Operations, Learning & Development. Self-motivated professional with excellent interpersonal, verbal communication and organizational skills. Proven abilities in Quality and operations specialist demonstrating “Data Visualization and Lean Six Sigma” in the quality domain. Skilled in operations management, HR management and quality management. Handling different HR Operations such as “Rehire eligibility, Agency submissions, Notice period buyout and FTC – FTE conversion processes. Developed strong analytical skills and meticulous attention to detail in quality-focused environment, with commitment to ensuring product excellence. Demonstrated ability to communicate effectively with cross-functional teams and implement process improvements. Seeking to transition into new field to leverage these skills in dynamic and challenging environment.

• Naukri maestro recruiter in recruiting process certification, 2024
• Lean and SIX sigma fundamentals, 2023
• SQL Fundamentals, 2023
• CRSM (Readiness and success model) Assessments completed certificate, 2022
• Time management certificate, 2022
• Root cause analysis certificate, 2023
• Blockchain Basics certificate, 2023
• Amazon Six Sigma Yellow Belt certification, Pursuing

• Excellent track record in Recruiting Services.
• Promoted from L2-L3 for scoring top performer.
• Cross skilled with different teams.
• Driven efforts in training and mentoring new hires.
• Part of SOP framework in ARP(RS).
• Identified incorrect suppressions in AIT.
• Successfully completed DMAIC methodology.

• Notice period buyout (Successfully Transferred)
• FTC remainder mails to managers (Successfully Transferred)
• Stop merge process (Successfully Launched)
• Macro for Hire notes update (Successfully Launched)
• Alter ego for hire (Successfully Launched)
• Website Audit Globally and DMP (Launched)

• Rockstar award for performing exceptionally in AIT-RP.
• Dazzlers awards for scoring 100% in the scorecard, 2020-2023.
• Mountain mover award for working on highest number of volumes, 2021.
• Extra miller award for exceeding performance, 2021.
• Spot awards and accolades for taking ownership.

• Amazon Development Center, Bangalore, Karnataka, India, Quality Analyst for AIT RP, 04/01/23, Present, Support Program, Operations, Policy and Tech Teams by performing audits., Ensuring defect and risk-free program., Handling Defect management process., Worked with multiple stakeholders from Manual audits., RCA and CAPA execution leading to 70% error reduction., Worldwide POC for Website Audit project., Defect management process, Insights generation and impact calculation., Revamped audits size to save HC., Recommended rule updates and refinements., Suggested insights that saved around $4.5M.
• Amazon Development Center, Bangalore, Karnataka, India, Senior Associate, HR Operations & Services (Agency Referral Program), 04/01/21, 04/30/23, Check blue-badge referrals submitted by agencies., Processing candidate profiles submitted by vendors., Auditing and quality check of tasks., Communicating status to agencies.
• Amazon Development Center, Bangalore, Karnataka, India, Associate – HR Operations & Services (Rehire Eligibility), 09/01/19, 04/30/21, Manage the Rehire Eligibility Process., Check rehire eligibility status., Data tracking and analysis., Resolving pending applications.