Sowmya Sanil

Developed end-to-end solutions from planning to execution, including status reporting and metrics collection, being an SME for the Cerner Invision application. Designed technical solutions and contributed to application enhancement standards in projects. Coached and mentored junior analysts to foster professional growth and enhance team performance. Resolved incidents reported by end users, ensuring swift resolution and user satisfaction. Prioritized work items for junior analysts, escalating quality issues, and risks to the management. Executed system builds, configuration, and testing within Cerner Invision environment. Conducted root cause analysis of incidents as part of problem management activities. Adhered to service level agreements while following project delivery processes.

Resolved priority end user issues according to SLA requirements. Maintained ongoing communication with users, managers, corporate directors, and vendors for support and project alignment. Executed team task activities as defined in project work plans and related assignments. Created documentation for test plans, technical specifications, release notes, and end-user training materials on Epicare Ambulatory. Collaborated with other modules to achieve optimal solutions, and developed applications based on client requirements and functional workflows.

Delivered projects on schedule and provided post-implementation and maintenance support. Ensured functional support for clinical applications including Provation, Vocera Engage, and Home Health Life Net. Completed tasks related to incident management and post-patching validation. Resolved error work queues and monitored compliance in daily operations. Collaborated with Subject Matter Experts during workflow analysis to align system design with operational needs.

Ensured functional support for various modules of Cerner, including Radnet. Tracked and followed up on daily operational issues and inquiries overseas.
Created health insurance plans for facilities and payers within Cerner Millennium. Provided backend support to customers as part of offshore support team. Monitored clinical charts and faxes regularly to prevent delays or backlogs. Analyzed incidents resolved by DELL Cerner clinical report team, generating daily and weekly reports. Granted end user security access rights and privileges, assigning tasks to users and organizations. Developed procedural documents for systems troubleshooting and training.