SOWMYA SIRISHA KJ
Implementation Analyst III
Hyderabad,TG
Summary
A Professional equipped with strong analytical skills and focus on delivering impactful results. Adept at collaborating with cross-functional teams to execute seamless system integrations and process improvements. Highly adaptable, with proven ability to navigate changing project requirements and drive successful outcomes. Skilled in data analysis, project management, and stakeholder communication.
Overview
8
8
years of professional experience
Work History
Implementation Analyst
RealPage
08.2023 - Current
- Managing the initial software account set-up of new client properties on Business Intelligence as well as provide fact-based implementation guidance to ensure successful transfer of financial data
- Analyzing and loading the historical data and current data of financial statements, budgets, Rent Data etc into the software
- Ensure accurate data is being received from source Property Management System and communicate in case of any issues
- Gather and load Property Management System data.
- Analyze the collated data in excel based on the accuracy, validity and search for any missing
data - Remove any unnecessary values or duplicates from the extracted data
- Identifying and resolving corrupt, inaccurate, or irrelevant data
- Manage the cleansed data in excel making sure the field values are accurate.
- Assist with the creation and maintenance of implementation related documents, check lists and procedures.
- Manage and schedule time to meet implementation goals and maximize department profit.
- Identified areas for improvement and implemented necessary changes, resulting in successful project completion.
- Consistently met or exceeded implementation objectives by maintaining a high level of organization and attention to detail.
- Work with Professional Services team to ensure necessary information is available for the implementation.
- Actively and efficiently manage multiple implementation projects so that implementations are completed on time and to the satisfaction of clients.
- Develop and communicate implementation plan and status for each client implementation.
- Work on other projects like process improvements, creating work trackers, create PPT/flowchart of the implementation process
- Manage team, delegate tasks, conduct meetings in absence of team manager
Implementation Specialist & Data Analyst(Cross-skill)
Ceipal Software Pvt Ltd
05.2022 - Current
- Setting up the account for client
- Integrating 3rd party websites with Ceipal account
- Making Necessary Integrations and configurations as per client’s requirement
- Conducting Initial Trainings on Ceipal Software
- Resolving any issues related to software and services through ticketing, using internal tools and conducting refresher training sessions
- Acting as intermediary between client and Internal Teams
- Transferring of Account to a dedicated support representative on completion of onboarding process
- Involved in extracting data from external sources
- Analyze collated data based on accuracy, validity and search for any missing data
- Remove any unnecessary values or duplicates from extracted data
- Identifying and resolving corrupt, inaccurate, or irrelevant data
- Manage the cleansed data in excel making sure the field values are accurate
- Review the historical data and current data to create the trends and submit to the management
- Prepared reports, analysis, and explanations for monthly meetings with management
- Prepared a report on the variance between real data and estimated data
- Developing and presenting the recommendations for business solutions through research and analysis of data and business process and implement when appropriate
- Developing and maintaining the business process documentation for data management HCM and financials operations as well as training documents
Client Relations Senior Executive
Monster India
09.2021 - 03.2022
- Training the clients on Monster services
- Resolving any issues related to the portal and services through ticketing, using internal tools and conducting refresher training sessions
- Source profiles and post jobs on the monster portal using the Job Descriptions provided by the Client
- Call the job seekers and arrange interviews on behalf of the client in the scenarios where the client is unable to do so for themselves
- Handle escalations regarding the issues clients are facing while using the monster services
- Taking feedback on the monster product and forwarding it to the product team
- Following up with the clients on a monthly basis through phone or email communications
- Updating positive or negative feedback, follow up confirmations, any other relevant information in internal tools
Premium Specialist - Selling Partner Support
Amazon Development Centre India Pvt. Ltd
09.2018 - 11.2020
- Provided Email Support to sellers in North America and Canada to help troubleshoot, develop and grow their business partnership with Amazon.com
- Work on multiple ongoing projects
- Identifying areas of improvement within the business and acting accordingly
- Ability to enhance Customers/Seller relationship to build mutually rewarding partnership
- Educating customer/seller about the company policies wherever necessary
- Taking accountability and feedback to enhance the quality of service
- Meet and/or exceed expectations on quality, productivity, first contact, attendance
- Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions focusing on improving Selling Partner Experience and Operational Efficiency
- Identified and solved technical issues with a variety of diagnostic tools
- Utilized as POC/ Subject Matter Expert to support fellow associates at work
- Entrusted with qualitative analysis projects to help deep dive the process gaps and Associate case action behaviors
Executive Customer Relations
Amazon Development Centre India Pvt Ltd
02.2017 - 04.2018
- This team responds to the customer queries on behalf of the Managing director (MD), Customer service Director (CSD) and Chief Executive officer (CEO)
- Escalations such as Product Safety that includes Legal issues are being handled
- Provides solutions to the customers for payment issues by escalating to the fraud and risk investigators via email thread and assisting them for better experience with Amazon
- Handled inbound calls, chats, e-mails and communicated research findings and resolution to the customers of North America, India and UK
- Served as a basic point of contact for customers with complaints, queries, feedback etc
- Ensured that all the requests, queries, complaints of customers are responded in a timely and professional manner
- Displayed ownership by taking additional responsibilities during crucial times
- Detect loop holes and suggest ideas to improvise the process
- Cross-skilled for customer fraud team, investigated using internal tools and resources
- Detect fraudulent activities by the customers and take appropriate measures
- Verify transactions, buying history, returning history, overall customer’s history with the company and take actions accordingly
Education
Bachelor Of Commerce -
Villa Marie Degree College
Hyderabad, Telengana04.2014
Skills
- Data Collection
- Data Analysis
- Data Management
- Financial Data Analysis
- Data Forecasting
- Excel (beginner level)
- Software implementation
- PowerPoint
- Problem-solving aptitude
- Client Relations
- Interpersonal skills
- Analytical skills
- Quick Learner
Accomplishments
- Supervised and managed team of 10 in absence of team manager in Realpage.
- Won multiple rewards for good performance and exceeding expectations.(2023-2024)
- Star Performer of the quarter for 2 Quarters in a row (Q2 and Q3 of 2017)
- Leadership Certificate of Excellence winner for being one of the Top performers of the year in 2017 during
the peak season. - Won R&R multiple times for exceeding the performance metrics target. (2018-2020)
Was awarded as Customer delight ambassador.
Timeline
Implementation Analyst
RealPage
08.2023 - Current
Implementation Specialist & Data Analyst(Cross-skill)
Ceipal Software Pvt Ltd
05.2022 - Current
Client Relations Senior Executive
Monster India
09.2021 - 03.2022
Premium Specialist - Selling Partner Support
Amazon Development Centre India Pvt. Ltd
09.2018 - 11.2020
Executive Customer Relations
Amazon Development Centre India Pvt Ltd
02.2017 - 04.2018
Bachelor Of Commerce -
Villa Marie Degree College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Personal Information
- Date of Birth: 09/29/93
- Gender: Female
- Nationality: India
- Marital Status: Married
Hobbies and Interests
- Reading
- Sketching
- Painting
Personal Information
- Date of Birth: 09/29/93
- Gender: Female
- Nationality: India
- Marital Status: Married
Similar Profiles
Chianti WalkerChianti Walker
Strategic Client Success Manager at RealPageStrategic Client Success Manager at RealPage
Michelle WashingtonMichelle Washington
Lead Account Specialist at RealPageLead Account Specialist at RealPage
Vickie McGintyVickie McGinty
Customer Service Rep at REALPAGECustomer Service Rep at REALPAGE