Hi, I’m
Sowndarya Srinivasan
Application Support Analyst
Chennai,TN
Summary
Dedicated Application Support Engineer with extensive experience in healthcare IT and laboratory environments. Skilled in HL7 messaging, POCT testing, resulting orders, incident management, and laboratory workflows including interfaces, demographics, and user access management. Proven ability to streamline processes, enhance system performance, and ensure compliance with healthcare standards. Seeking to leverage technical expertise to support and improve laboratory information systems.
Overview
5
years of professional experience
Work History
Accenture Services Pvt Ltd.
Application Support Analyst
05.2020 - Current
Job overview
- Supported LAB Applications
- Monitored and managed Lab interfaces using HL7 Standards to ensure seamless communication between healthcare applications and systems, enhancing interoperability and data accuracy
- Supported POCT testing, ensuring accurate and timely reporting of test results to healthcare providers
- Led incident management efforts, quickly triaging and resolving critical technical issues to minimize downtime and ensure business continuity
- Managed provider and location builds, ensuring accurate configuration of healthcare provider and facility information in the LIS
- Oversaw the integration and workflow of laboratory instruments, ensuring efficient data exchange and system performance
- Developed and maintained barcode scanning and label workflows, improving sample tracking and reducing errors
- Managed the resulting and troubleshooting of lab orders and results, ensuring accuracy and compliance with healthcare standards
- Monitored interfaces in the lab application, ensuring continuous operation and timely resolution of issues
- Handled patient demographics and merging processes, maintaining accurate and up-to-date patient records
- Managed user access and permissions, ensuring secure and appropriate access to lab information systems
- Coordinated with reference labs, managing the exchange of test orders and results
- Participated in QA analysis and testing, ensuring the successful implementation of new projects and system updates
- Provided training to lab staff on LIS functionalities, enhancing their efficiency and reducing errors in lab operations
- Maintained accurate technical documentation and project deliverables, ensuring completeness and compliance with healthcare regulations
- Actively participated in team meetings, contributing technical insights on issues, project timelines, and customer requirements
- Implemented automated support processes to boost efficiency and reduce manual labor, enhancing overall system performance
Education
Kamaraj college of Engineering and Technology
B.E ECE (Electronics and Communication Engineering)
01.2015 - 04.2019
University Overview
GPA: 7.84
Skills
Healthcare information Systems (HIS)
Laboratory Information Systems (LIS)
HL7 Messaging Standards
Monitoring and Managing Lab Interfaces
Orders and Results Workflow
POCT (Point of Care Testing)
Resulting Orders
Troubleshooting orders and Results using interfaces
Interfaces and Instrument Workflow Management
Scanning Barcode and Label Workflow
Demographics and Merging
User Access Management
Reference Lab Coordination
System Integration and Configuration
Technical Documentation
Incident Management
Project Management
Communication and Teamwork
Mentoring
Availability
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Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Flexible work hoursWork from home optionWork-life balanceCareer advancementQuote
The way to get started is to quit talking and begin doing.
Languages
English
Upper intermediate (B2)
Timeline
Application Support Analyst
Accenture Services Pvt Ltd.
05.2020 - Current
Kamaraj college of Engineering and Technology
B.E ECE (Electronics and Communication Engineering)
01.2015 - 04.2019