Sowntharya Lakshmi V

Achievement-driven professional with an experience of over 9 years and 11 months Proficient in monitoring the ongoing provisioning of storage capacity for staging environments, day-to-day administration, incident managing and management of associated infrastructure across multiple co-locations. Possess broad competence in tactical management with the peculiarity of driving new IT initiatives, designing corporate infrastructures & contributing to achievement of organizational objectives. An effective communicator & team member with strong analytical, problem-solving & organizational capabilities

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

• Dell EMC Proven Professional Specialist - Systems Administrator, XtremIO Solutions
• EMC² Proven Professional Certified – ISM (Program: Information Storage Associate (EMCISA)

• Tamil
• English

I hereby declare that all the details furnished above are true to the best of my knowledge. My enclosed resume outlines my experience and skills. I am looking forward to take the next steps with you.

9 years and 11 months, Dell Technologies, Technical Support Engineer II, Working on critical issues such as DU / DL and participating in client bridge calls to co-ordinate with other support teams to resolve the DU/DL situation., Troubleshooting one or more issues remotely, providing root cause analysis., Providing timely update to the clients by following the Service Level Agreement (SLA)., Meeting the deadlines and achieving the set targets, maintaining the productivity.

• Father's Name: Venugopal R
• Date of Birth: 02/27/93
• Gender: Female
• Marital Status: married

• Achieved 100% customer satisfaction in survey results for support services
• Received positive feedback from stakeholders, peers, and customers for delivering exceptional support