Soya Mary Mathews
Senior Team Lead
Hyderabad
Summary
Hardworking Team Leader with experience in fraud investigation environments. Knowledgeable in analysis, implementation and corrective planning. Engaging and motivational supervisor skilled at training, coaching and developing high-performing employees. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Senior Team Lead
Synchrony
Hyderabad, India (Remote)
01.2023 - Current
- Conducted regular performance evaluations for staff members, providing constructive feedback and outlining areas of improvement.
- Fostered strong relationships with cross-functional teams to ensure seamless collaboration on shared initiatives.
- Developed high-performing team members through targeted training programs and one-on-one coaching.
- Managed conflict resolution among team members proactively, promoting a positive work atmosphere conducive to achieving results collaboratively.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Senior Fraud Specialist
Synchrony
Hyderabad, India
04.2019 - 01.2023
- Analyzed large sets of data for potential fraudulent activity, identifying areas of concern and mitigating risks.
- Conducted thorough investigations into possible money laundering activities, leading to significant recovery efforts.
- Played an instrumental role in driving cultural change around fraud awareness throughout the organization.
- Led a team of fraud analysts, resulting in increased efficiency and case resolution rates.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
Education
Master of Arts - Computer Applications
Marian College
Kuttikanam, India 04.2001 -
Bachelor of Arts - Computer Applications
SNR Sons College
Coimbatore, India 04.2001 -
Skills
Stakeholder Management
Coaching and Mentoring
People Management
Customer Service Management
Coaching
Team motivation
Evaluating Employee Work
Attention to Detail
Excellent Communication
Team building
Problem-solving abilities
Time Management
Adaptability and Flexibility
Timeline
Senior Team Lead
Synchrony
01.2023 - Current
Senior Fraud Specialist
Synchrony
04.2019 - 01.2023
Master of Arts - Computer Applications
Marian College
04.2001 -
Bachelor of Arts - Computer Applications
SNR Sons College
04.2001 -