Soyaochon Zimik
Customer Service Associate
86/9 Kishangarh, Vasant Kunj New Delhi
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Concentrix
New Delhi
09.2019 - Current
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
10+ 2 -
Jawahar Navodaya Vidyalaya
Ramva Ukhrul Manipur 08.2015 - 03.2017
BA Program -
IGNOU
New Delhi 03.2019 - 09.2022
Skills
Sales expertise
Timeline
Customer Service Representative
Concentrix
09.2019 - Current
BA Program -
IGNOU
03.2019 - 09.2022
10+ 2 -
Jawahar Navodaya Vidyalaya
08.2015 - 03.2017
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