Summary
Overview
Work History
Education
Skills
Timeline
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S.P Lalitha Sree

S.P Lalitha Sree

Client Relationship Manager /HR - Business Development / Account Manager
Chennai

Summary

Entrepreneurial and energetic client Relationship Manager with 5 years of experience in Client handling and recruitment. Proactive in developing new business, providing exceptional level of customer service and relationship building. Strong history of client acquisition and providing individualized solutions. Client satisfaction driven

Overview

6
6
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

Assistant Client Relationship Manager /Business Development Executive

Mobile Programming
09.2022 - Current

Handled Client requirements on daily basis to meet monthly / Quarter / Yearly targets


Names of Clients handled as a primary point of contact POC / SPOC - on long term contracts – Samsung , Kanini , MRF , Amantya technologies , One advanced


Travelled to client locations on Monthly basis to create a strong rapport and build relationship with the clients
Created many new opportunities with marketing team and Analyzed client feedback to identify areas of improvement and implemented changes accordingly


Current Customer Analysis: Analyzing existing customer base to identify any untapped segments. Look for patterns in customer behavior, preferences, and needs that can help you target similar groups.


Industry-Specific Solutions: Identify industries that could benefit from your software but have not yet been targeted. For instance, if your software serves the retail sector, you might explore other verticals like IT , healthcare, banking, or logistics.


Tailored Solutions: Offer solutions that specifically address their needs, rather than a generic one-size-fits-all approach.


Exceed Expectations: Strive to consistently deliver high-quality service and value beyond what was promised. This helps in building loyalty.


Anticipate Needs: Stayed ahead of the curve by identifying new opportunities or solutions that may benefit our partners or customers before they even ask.


Align Financial Goals with Strategic Plans: Financial goals with overall strategy, such as expanding market share, launching new products, or increasing profitability.


Track Revenue Streams and Expenses: Identify the key sources of revenue and major expense categories to gain insights into the business’s financial dynamics.


Developed strong rapport with clients through consistent follow-up and attention to detail


Revenue Projections: Estimate revenue for the upcoming period by evaluating past trends, market conditions, and expected business activities.


Cost Projections: Calculate fixed and variable costs, including overhead, salaries, utilities, marketing, and production. Also consider seasonality and inflation in cost estimates.


Cash Flow Management: Plan for cash flow, ensuring that incoming revenue will cover outflows and that sufficient liquidity is maintained for operations.


Involve Key Departments: Finance, sales, operations, and marketing teams should be involved in the budgeting and forecasting process to ensure alignment across the business.


Transparency: Share financial plans and budgets with relevant stakeholders to maintain alignment and accountability across the company.


Recommended new products to clients and given presentation of companies product - Recruitment.ai and selled it to various clients and maintained solutions-oriented problem-solving for long-term client relationships


Collaborated with internal Recruitment team everyday on scrum calls to share client requirements in timely and effective way


Partner Collaboration: Foster collaborative relationships with partners. Understand their business goals and find ways to support each other’s growth.


Co-creation and Joint Ventures: Engage in co-creation and joint ventures when possible, helping both parties achieve mutual growth.


Assessed client needs and developed plans to adequately address current and future objectives


Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction


Negotiated contracts with clients to secure long term relationships with client


Worked on new clients once they agree with our services have taken the contract signatures and SOW follow up until we get the requirements effective


Also , my additional responsibilities include handling a recruitment team of 6 , engaging them to source the right profile in budget

HR IT Recruiter

Wipro
05.2021 - 07.2022
  • Enhanced employer branding by collaborating with marketing on targeted social media campaigns
  • Reduced time-to-fill metrics by implementing efficient interview scheduling practices and coordinating logistics
  • Facilitated effective communication between candidates, hiring managers, and human resources throughout the entire recruitment process
  • Increased candidate pool by proactively sourcing and engaging passive candidates through various platforms
  • Managed full-cycle recruiting for multiple IT positions, resulting in timely and successful placements
  • Utilized labor market insights to inform strategic decisions related to talent acquisition efforts
  • Kept abreast of industry trends and changes in employment law to ensure compliance throughout the recruitment lifecycle
  • Provided ongoing support to new hires during their onboarding process, enhancing employee retention rates within the company's IT department
  • Collaborated with other recruiters to share best practices and develop innovative sourcing strategies for hard-to-fill roles
  • Leverage technology, such as AI-driven recruiting tools, to enhance candidate engagement and improve overall efficiency in the recruitment process
  • Organized regular networking events to build relationships with industry professionals, expanding our talent pipeline
  • Collaborated with HR and department leaders to develop workforce planning strategies that aligned

HR Recruiter Intern

Virtusa
01.2021 - 03.2021
  • Supported onboarding initiatives for new hires, contributing to a smooth transition into the organization
  • Verified applicant references and employment details
  • Enhanced candidate experience by streamlining the interview process and providing timely feedback
  • Evaluated strengths and weaknesses of candidates through effective screening processes
  • Developed recruiting strategies to identify qualified candidates and build network
  • Coached candidates on interview preparation, enhancing their ability to secure job offers
  • Managed full-cycle recruiting processes, resulting in successful placements and employee satisfaction
  • Reduced time-to-fill for open positions by implementing targeted recruitment strategies
  • Developed strong relationships with clients, ensuring accurate understanding of their needs and matching them with top talent

Management Trainee

Cipla
08.2019 - 12.2020
  • Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey
  • Boosted sales performance by designing and implementing rigorous training program for sales team
  • Collaborated with IT department to develop user-friendly internal tools, improving efficiency and employee satisfaction
  • Enhanced team performance by implementing effective communication strategies within the group
  • Improved product quality by overseeing implementation of stricter quality control measures
  • Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes
  • Developed problem-solving abilities through hands-on experience with real-life business scenarios
  • Coordinated with senior management to align departmental goals with overall company objectives, ensuring cohesive efforts towards growth

Education

Bachelor of Science - Biomedical Sciences BMS (HONS) 4 YEARS

SRI RAMACHANDRA MEDICAL COLLEGE
Porur Chennai
06.2015 - 05.2019

Skills

  • Customer service

  • Relationship management

  • Opportunity creation

Timeline

Assistant Client Relationship Manager /Business Development Executive

Mobile Programming
09.2022 - Current

HR IT Recruiter

Wipro
05.2021 - 07.2022

HR Recruiter Intern

Virtusa
01.2021 - 03.2021

Management Trainee

Cipla
08.2019 - 12.2020

Bachelor of Science - Biomedical Sciences BMS (HONS) 4 YEARS

SRI RAMACHANDRA MEDICAL COLLEGE
06.2015 - 05.2019
S.P Lalitha SreeClient Relationship Manager /HR - Business Development / Account Manager