Entrepreneurial and energetic client Relationship Manager with 5 years of experience in Client handling and recruitment. Proactive in developing new business, providing exceptional level of customer service and relationship building. Strong history of client acquisition and providing individualized solutions. Client satisfaction driven
Handled Client requirements on daily basis to meet monthly / Quarter / Yearly targets
Names of Clients handled as a primary point of contact POC / SPOC - on long term contracts – Samsung , Kanini , MRF , Amantya technologies , One advanced
Travelled to client locations on Monthly basis to create a strong rapport and build relationship with the clients
Created many new opportunities with marketing team and Analyzed client feedback to identify areas of improvement and implemented changes accordingly
Current Customer Analysis: Analyzing existing customer base to identify any untapped segments. Look for patterns in customer behavior, preferences, and needs that can help you target similar groups.
Industry-Specific Solutions: Identify industries that could benefit from your software but have not yet been targeted. For instance, if your software serves the retail sector, you might explore other verticals like IT , healthcare, banking, or logistics.
Tailored Solutions: Offer solutions that specifically address their needs, rather than a generic one-size-fits-all approach.
Exceed Expectations: Strive to consistently deliver high-quality service and value beyond what was promised. This helps in building loyalty.
Anticipate Needs: Stayed ahead of the curve by identifying new opportunities or solutions that may benefit our partners or customers before they even ask.
Align Financial Goals with Strategic Plans: Financial goals with overall strategy, such as expanding market share, launching new products, or increasing profitability.
Track Revenue Streams and Expenses: Identify the key sources of revenue and major expense categories to gain insights into the business’s financial dynamics.
Developed strong rapport with clients through consistent follow-up and attention to detail
Revenue Projections: Estimate revenue for the upcoming period by evaluating past trends, market conditions, and expected business activities.
Cost Projections: Calculate fixed and variable costs, including overhead, salaries, utilities, marketing, and production. Also consider seasonality and inflation in cost estimates.
Cash Flow Management: Plan for cash flow, ensuring that incoming revenue will cover outflows and that sufficient liquidity is maintained for operations.
Involve Key Departments: Finance, sales, operations, and marketing teams should be involved in the budgeting and forecasting process to ensure alignment across the business.
Transparency: Share financial plans and budgets with relevant stakeholders to maintain alignment and accountability across the company.
Recommended new products to clients and given presentation of companies product - Recruitment.ai and selled it to various clients and maintained solutions-oriented problem-solving for long-term client relationships
Collaborated with internal Recruitment team everyday on scrum calls to share client requirements in timely and effective way
Partner Collaboration: Foster collaborative relationships with partners. Understand their business goals and find ways to support each other’s growth.
Co-creation and Joint Ventures: Engage in co-creation and joint ventures when possible, helping both parties achieve mutual growth.
Assessed client needs and developed plans to adequately address current and future objectives
Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction
Negotiated contracts with clients to secure long term relationships with client
Worked on new clients once they agree with our services have taken the contract signatures and SOW follow up until we get the requirements effective
Also , my additional responsibilities include handling a recruitment team of 6 , engaging them to source the right profile in budget