Spandan Dasari
Hyderabad
Summary
Meticulously organized Technical Program Manager with 17+ years successfully uniting internal and external forces to achieve peak efficiency. Careful overseer of disparate departments with widely varying levels of technical knowledge. Practiced at maintaining harmonious operations while meeting frequently discordant needs of internal personnel, business channel partners and customers. UI PATH RPA Developer at untangling operational mayhem by leveraging inter-departmental alignment to reduce waste and promote efficiency. Orchestrator of proven operational roadmaps that maximize impact of available resources and maintain positive staff outlook. Artful at facilitating lively interaction between disconnected entities to obtain optimal output, without stifling company-wide creative thinking. Successful IT Program Manager with career spanning 10 years in SQL,PHYTON & UI PATH technical environments. Top performer with results-driven mindset. Excellent record of achievement working with 20 projects to surpass goals. Confident IT training professional accustomed to meeting most critical of deadlines with success. Highly adept at prioritizing tasks and working closely with all types of personalities.
Overview
18
18
years of professional experience
Work History
Senior Technical Program Manager
AMAZON DEVELOPMENT CENTER
01.2022 - Current
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Developed next generation integration platform for internal applications.
- Conducted data modeling, performance and integration testing.
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
- Interacted with customers and clients to identify business needs and requirements.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Met with project stakeholders on regul basis to assess progress and make adjustments.
- Collaborated with team to define and explore business challenges, creating technical roadmaps based on findings.
- Designed and developed programs and projects for dissemination to personnel.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
Program Manager
amazon development pvt ltd
07.2015 - 12.2021
- Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Evaluated business requirements, leveraging information to forecast costs relating to hardware, software and consulting.
- Evaluated trends to understand competitive environments and assess current strategies.
- Devised SQL automated scripts used by developers in managing Data base systems to improve performance.
- Built teams to address project goals and objectives for multiple projects.
- Identified program obstacles and communicated possible impacts to team.
- Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
- Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
Fraud Specalist
Synchrony financial
09.2007 - 07.2015
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Investigated cases of insurance and credit card fraud, which involved upwards of $1M per case.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved operations through consistent hard work and dedication.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted research, gathered information from multiple sources and presented results.
Customer Service Specialist
GB Solutions
07.2006 - 09.2007
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Handled over 200 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Described product highlights and benefits to help guide purchasing decisions.
- Resolved concerns with products or services to help with retention and drive sales.
- Recorded product or service failure complaints and notified appropriate departments.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
UI PATH RPA DEVELOPER - Artificial Intelligence And Robotics
UI PATH
HYDERABAD04.2022
SAS DEVELOPER - Artificial Intelligence And Robotics
SAS Institute
Hyderabad03.2013
Bachelor of Technology - Electronics And Communications Engineering
Thandra Paparaya Institute of Sciences
VIZIANAGARAM03.2006
Skills
- Modeling skills
- Automation design
- Microsoft SQL Server
- Robotics
- Automation
- Data Collection
- Technical Support
- Solution development
- Project oversight
- Documentation Management
- Designing interfaces
- Object-oriented solutions
Accomplishments
- Received a professional excellence award from the Financial Management Association.
- Achieved Pinnacle Award by completing project optimization with accuracy and efficiency.
- Achieved Quick reports by introducing sql management studio for Monthly MBR'S.
- Resolved product issue through consumer testing.
- Collaborated with team of 200 in the development of Business Intelligence.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 10 Automation by introducing UI PATH RPA Solutions for Manual tasks in operations.
- Achieved Cosmos Award by completing RPA Projects with accuracy and efficiency.
Timeline
Senior Technical Program Manager
AMAZON DEVELOPMENT CENTER
01.2022 - Current
Program Manager
amazon development pvt ltd
07.2015 - 12.2021
Fraud Specalist
Synchrony financial
09.2007 - 07.2015
Customer Service Specialist
GB Solutions
07.2006 - 09.2007
UI PATH RPA DEVELOPER - Artificial Intelligence And Robotics
UI PATH
SAS DEVELOPER - Artificial Intelligence And Robotics
SAS Institute
Bachelor of Technology - Electronics And Communications Engineering
Thandra Paparaya Institute of Sciences
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