Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jayakrishna Thirumeni

Technical Implementation Manager
Chennai

Summary

Dynamic Technical Implementation Manager with 6+ years of experience in Catalog, Customer, and Vendor Management across B2B and B2C sectors. Expert in managing end-to-end technical solution implementations, enhancing operational efficiency, and optimizing workflows. Proven leader in troubleshooting, risk management, and cross-functional collaboration to achieve business objectives. Skilled in metrics reporting, process improvements, and fostering team performance, aligned with strategic goals.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work History

Technical Implementation Manager

ZoomInfo
08.2022 - Current
  • Lead and manage end-to-end customer implementations, ensuring smooth integration and deployment of ZoomInfo products and solutions.
  • Collaborate closely with cross-functional teams, including Sales, Product, Engineering, and Customer Success, to deliver tailored solutions that meet client requirements.
  • Conduct in-depth technical assessments, including system compatibility and data flow analysis, to ensure seamless product integration with clients' existing infrastructure.
  • Drive customer success by managing timelines, resolving technical challenges, and facilitating effective communication between internal teams and client stakeholders.
  • Lead technical support efforts post-implementation, troubleshooting and resolving any ongoing technical issues.
  • Document implementation processes, workflows, and client feedback to contribute to continuous improvement initiatives.
  • Developed comprehensive Websights documentation, streamlining integration processes and boosting team efficiency.
  • Acted as Websights SME, mentoring new hires and enhancing troubleshooting skills through advanced training.
  • Identified and addressed workflow knowledge gaps by facilitating team-wide training, improving problem-solving capabilities.

Catalog Associate - Senior

Amazon India Pvt Limited
12.2019 - 07.2022
  • Collaborated with retail stakeholders to align yearly goals with process mapping and strategic planning.
  • Managed end-to-end operations, from onboarding programs to reporting weekly and monthly performance metrics.
  • Conducted competitive pricing research and coordinated with vendors for promotions and offers.
  • Developed CX metrics to enhance customer experience across projects, including content management (bullets, titles, descriptions, and images).
  • Led template management and ensured catalog consistency, handling SLAs, SOP updates, and escalations.
  • Reviewed and organized vendor-provided data for upload, ensuring completeness and enriching catalog information.
  • Verified marketplace orders to ensure correct product delivery and accurate item mapping across e-commerce platforms.
  • Managed inventory processing and stock availability validation, along with image uploads and quality assessments.
  • Onboarded new vendors by setting up contracts and database details (contact, ship type, inventory).
  • Oversaw catalog customer reviews and Q&A, ensuring vendor interactions resulted in optimized product detail pages.

Data Associate - Senior

Amazon India Pvt Limited
06.2017 - 12.2019
  • Trained Automatic Speech Recognition (ASR) models by transcribing speech into text, ensuring accuracy in various accents and languages.
  • Created SOPs, convention guides, and spelling guides to standardize processes and align with ASR requirements.
  • Conducted deep dives to identify request patterns, developing quality maintenance checklists and improving transcription quality.
  • Initiated real-time upstream error feedback mechanisms to enhance the quality of data fed into the ASR.
  • Managed SLA planning and resource allocation, optimizing team performance and driving process improvements.
  • Led a team of 5 associates, overseeing end-to-end transcription audits and ensuring high-quality output.
  • Conducted brainstorming sessions to update and remodel convention guides, enhancing overall accuracy and workflow efficiency.
  • Identified and addressed root causes of complex queue errors, leading to a 5% improvement in overall quality.

AR Caller

AGS Health-US Healthcare
08.2016 - 05.2017
  • Managed AR claim denials, ensuring timely resolution and effective follow-up.
  • Trained new employees on denial management processes and best practices.
  • Submitted paper claims to insurance providers and handled follow-ups to ensure prompt payments.

Education

B. E - Computer Science and Engineering

Sri Lakshmi Ammal Engineering college
01.2011 - 01.2014

Skills

Team LeadershipKPI ManagementDocument & Process ManagementProcess TrainingTool DevelopmentRoot Cause AnalysisMS Excel Reporting

Accomplishments

  • Recognized as an Extra Miler and Star Performer for exceptional contributions to the US Transcription team, showcasing dedication to quality and team success.
  • Successfully conducted deep dives on complex queues, providing actionable feedback that improved overall quality by 9% through effective troubleshooting and process enhancements.
  • Awarded the Star Quality Award for achieving the highest quality delivery in the Denial Management process, demonstrating a commitment to excellence in operations.
  • Onboarded a new project focused on Purchase Orders for the EU marketplace, leveraging strong project management skills to ensure smooth integration and execution.

Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)

Timeline

Technical Implementation Manager

ZoomInfo
08.2022 - Current

Catalog Associate - Senior

Amazon India Pvt Limited
12.2019 - 07.2022

Data Associate - Senior

Amazon India Pvt Limited
06.2017 - 12.2019

AR Caller

AGS Health-US Healthcare
08.2016 - 05.2017

B. E - Computer Science and Engineering

Sri Lakshmi Ammal Engineering college
01.2011 - 01.2014

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Jayakrishna ThirumeniTechnical Implementation Manager