Spandana Jillella
HYD,TELANGANA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
Languages
Work History
Customer Service Representative
Vertex Pvt.ltd
- Assisted customers with inquiries and resolved issues efficiently.
- Utilized software to track customer interactions and maintain records.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Accounts Receivable and Collections Specialist
AGS Health
- Calling insurance companies located in the U.S. and getting information about the claims billed.
- Asking reps to reprocess the claims when needed.
- Implemented process improvements to enhance accuracy in billing and collections.
- Conducted regular follow-ups on overdue accounts to maintain cash flow.
Education
B.com -
Kakatiya University
Hyderabad, India 04.2001 -
Skills
Customer service
Timeline
B.com -
Kakatiya University
04.2001 -
Customer Service Representative
Vertex Pvt.ltd
Accounts Receivable and Collections Specialist
AGS Health