Spandhana Gunde
Hyderabad
Summary
Senior Technical Program Specialist with over 8 years of experience in AI-driven operations, GIS engineering and technical process management. Proven track record of managing cross-functional teams to deliver high-quality navigational data and ML model improvements for global markets including the US, UAE, and SEA. Expert in utilizing data analytics (SQL, Advanced Excel) to bridge gaps between technical workflows and business objectives. Adept at navigating highly ambiguous environments to resolve complex stakeholder pain points and scale operational processes.
Overview
9
9
years of professional experience
1
1
Certification
3
3
Languages
Work History
Learning Systems Specialist
Google Operations Center
04.2022 - Current
- Strategic Implementation: Lead the Tag Implementation team, specializing in Google Tag Manager (GTM) and Google Analytics to optimize data tracking for web and mobile applications.
- Technical Integration: Leverage JavaScript, HTML, and CSS to manage complex data layer implementations and tracking strategies.
- Security & Recovery: Previously served as a Customer Advocate Senior Associate, managing high-stakes account recovery and security protocols including MFA and email metadata analysis.
- Mentorship: Provide leadership and mentoring to customer service and security teams to ensure adherence to privacy policies.
- Trained and supported new team members, maintaining culture of collaboration.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Consistently maintained strong relationships with clients, ensuring clear communication and timely updates on project progress.
- Increased client satisfaction through thorough analysis of project requirements and delivering high-quality results.
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Implemented process improvements that led to significant time savings and increased accuracy in deliverables.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
Program Lead – GIS & AI Operations
Next billion artificial intelligence
01.2019 - 01.2022
- ML Model Optimization: Improved Machine Learning models by identifying bugs and reviewing probe data to enhance navigational accuracy across US, UAE, and SEA markets.
- Project Leadership: Led a cross-functional team for strategic projects, directly managing client interactions and troubleshooting workflow issues.
- Operations Strategy: Conducted deep-dive data analysis on delivery center performance, balancing service quality with business needs through staffing and absence analysis.
- Workforce Planning: Performed skills gap analysis and analyzed workforce composition to align team capabilities with strategic organizational goals.
- Innovation: Trained systems in auto-detecting physical features (roads) using satellite imagery, facilitating rapid scale of map data.
- When the delivery center faced challenges balancing service quality with business needs and employee scheduling. I acted as a Team Leader to analyze the existing workforce and identify productivity gaps, conducted a comprehensive skills gap analysis and utilized data metrics to implement workforce management concepts, including staffing and absence analysis and optimized the distribution of responsibilities and aligned the team’s output with the organization's strategic objectives.
- Nextbillion.ai
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Technical Program Management Senior Associate
Cognizant
01.2017 - 01.2019
- Data Integrity: Responsible for providing high-quality navigational information for Google Maps, ensuring better user navigation outcomes.
- Analytics & Reporting: Maintained constant production rates while tracking team data for over a year using advanced pivot tables and performance metrics.
- Client: Google
Education
Bachelor of Science -
CVSR School of Pharmacy
Hyderabad, India 04.2001 -
Skills
Program & Project Management: Cross-functional leadership, End-to-end delivery, Stakeholder Management
Data & Analytics: SQL, MySQL, Advanced Excel (Pivot Tables, VLookUps), PowerBI
AI/Technical Operations: ML Model Optimization, GIS Engineering, Tag Implementation (GTM), Google Analytics
Process Improvement: Skills Gap Analysis, Workforce Management (WFM), Operational Metrics & Reporting
Technical Literacy: HTML, JavaScript, Cloud Platforms (GCP), Security & Privacy Policies
Accomplishments
Telangana Excellence Awards 2017
Certification
Foundations of Project Management
Timeline
Foundations of Project Management
09-2025
Learning Systems Specialist
Google Operations Center
04.2022 - Current
Program Lead – GIS & AI Operations
Next billion artificial intelligence
01.2019 - 01.2022
Technical Program Management Senior Associate
Cognizant
01.2017 - 01.2019
Bachelor of Science -
CVSR School of Pharmacy
04.2001 -