Overview
Work History
Education
Skills
Languages
Timeline
Generic

SPARSH ARORA

DELHI

Overview

2
2
years of professional experience

Work History

CSR, Sales

PROVANA INDIA PVT LTD
NOIDA
06.2023 - 04.2024
  • Provided customer service and technical support to customers via phone, email, live chat, and social media.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Followed up with customers to ensure their satisfaction with products or services they received.
  • Responded promptly to all incoming sales inquiries from potential customers.
  • Collaborated with other teams such as marketing department in order to coordinate brand awareness initiatives.
  • Answered inbound calls, chats and emails to facilitate customer service.

CSO

IGT SOLUTIONS PRIVATE LIMITED
GURGAON
09.2022 - 05.2023
  • Provided customers with detailed information about travel destinations and packages.
  • Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
  • Resolved any issues related to travel plans and services.
  • Responded promptly to customer inquiries via phone, email or in-person contact.

Education

Bachelor of Arts -

DELHI UNIVERSITY
NORTH CAMPUS
04-2022

High School Diploma -

LOVELY PUBLIC SCOOL
EAST DELHI
03-2019

Skills

  • Performance Tracking
  • Cross-Selling and Upselling
  • Data Entry
  • Consultative Sales

Languages

Hindi
First Language
English
Advanced (C1)
C1
PUNABI
Advanced (C1)
C1

Timeline

CSR, Sales

PROVANA INDIA PVT LTD
06.2023 - 04.2024

CSO

IGT SOLUTIONS PRIVATE LIMITED
09.2022 - 05.2023

Bachelor of Arts -

DELHI UNIVERSITY

High School Diploma -

LOVELY PUBLIC SCOOL

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SPARSH ARORA