SPARSH DUBEY
Cafe Excellence
New Delhi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Café Excellence Executive
Blue Tokai Coffee
07.2022 - Current
- Completing regular cafe excellence audits within an allocated geographical area
- Working with the cafe ops team/central operations to create actionable points after each visit
- Quality assessment of products offered in cafes
- Finding the root cause of any issues that may arise in the cafes and handling them accordingly
- Escalation of non-compliance with the ‘Head of Cafe Excellence’ for further action
- Delivery of micro training sessions on-site, plus arranging staff referrals to our Training Center/Team when needed
- Serve as a linkage between the operation and training team to drive excellence in product and service across all locations
- Ability to interact with customers and take feedback professionally and respectfully, plus train our staff to be more interactive/engaging
- Be the first point of contact for the Customer Experience team regarding any customer feedback or complaints via our online channels, and act accordingly
- Support, enhance and sustain operational excellence at the cafe locations
- Stay in touch with global coffee trends and best practices.
Operation & Training Manager
London Club Cafe
Muscat
10.2020 - 01.2022
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets
- Reduced workflow inconsistencies by recruiting and hiring capable staff members
- Evaluated suppliers by assessing quality, timeliness, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
- Supervised site investigations, reported issues, and escalated those that required further assistance
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
- Communicated best practices among on-site and external personnel to align efforts and goals
- Managed quality programs to reduce overdue compliance activities
- Used QSR expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
Catering supervisor
Al Naba Catering
01.2019 - 03.2020
- Maintained close working relationships with the food and beverage director, head chef, and banquet manager
- Drove catering revenues by bringing in new business to the establishment, consistently exceeding quarterly and yearly goals
- Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests
- Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills
- Analyzed catering orders and liaised with staff to set up equipment, supplies, and menus to meet client expectations
- Cut spending by 11% through effective inventory management and supply sourcing
- Directed activities of a team of skilled kitchen workers preparing and serving meals.
Cafe Manager
Baba Chapatea
Doha
01.2018 - 12.2018
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Resolved challenging customer complaints to satisfaction, promoting brand loyalty and maximizing repeat business
- Organized restaurant special events, including receptions, promotions, and corporate luncheons
- Led and directed team members on effective methods, operations and procedures
- Developed, implemented, and managed business plans to promote profitable food and beverage sales
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Assistant Manager
McDonald's
05.2012 - 12.2017
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities
- Reconciled daily sales transactions to balance and log day-to-day revenue with Maps
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Education
Intermediate -
Uttar Pradesh Board
JalaunBachelor of Science - PCM
Bundelkhand University
JhansiSkills
Operating SystemsMS Office
Executive leadership experience
Employee training
Training program development
Safe food handling
Training material development
Certification
HACCP Level 3
Timeline
Café Excellence Executive
Blue Tokai Coffee
07.2022 - Current
Operation & Training Manager
London Club Cafe
10.2020 - 01.2022
Catering supervisor
Al Naba Catering
01.2019 - 03.2020
Cafe Manager
Baba Chapatea
01.2018 - 12.2018
Assistant Manager
McDonald's
05.2012 - 12.2017
Intermediate -
Uttar Pradesh Board
Bachelor of Science - PCM
Bundelkhand University