Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
SPARSH DUBEY

SPARSH DUBEY

Cafe Excellence
New Delhi

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
4
4
Certifications
2
2
Languages

Work History

Café Excellence Executive

Blue Tokai Coffee
07.2022 - Current
  • Completing regular cafe excellence audits within an allocated geographical area
  • Working with the cafe ops team/central operations to create actionable points after each visit
  • Quality assessment of products offered in cafes
  • Finding the root cause of any issues that may arise in the cafes and handling them accordingly
  • Escalation of non-compliance with the ‘Head of Cafe Excellence’ for further action
  • Delivery of micro training sessions on-site, plus arranging staff referrals to our Training Center/Team when needed
  • Serve as a linkage between the operation and training team to drive excellence in product and service across all locations
  • Ability to interact with customers and take feedback professionally and respectfully, plus train our staff to be more interactive/engaging
  • Be the first point of contact for the Customer Experience team regarding any customer feedback or complaints via our online channels, and act accordingly
  • Support, enhance and sustain operational excellence at the cafe locations
  • Stay in touch with global coffee trends and best practices.

Operation & Training Manager

London Club Cafe
Muscat
10.2020 - 01.2022
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members
  • Evaluated suppliers by assessing quality, timeliness, and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
  • Supervised site investigations, reported issues, and escalated those that required further assistance
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant
  • Communicated best practices among on-site and external personnel to align efforts and goals
  • Managed quality programs to reduce overdue compliance activities
  • Used QSR expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.

Catering supervisor

Al Naba Catering
01.2019 - 03.2020
  • Maintained close working relationships with the food and beverage director, head chef, and banquet manager
  • Drove catering revenues by bringing in new business to the establishment, consistently exceeding quarterly and yearly goals
  • Supervised catering staff at all functions, instructing employees to restock items quickly and to promote exemplary service to guests
  • Built lasting, lucrative relationships with community members and leaders through effective communication and active listening skills
  • Analyzed catering orders and liaised with staff to set up equipment, supplies, and menus to meet client expectations
  • Cut spending by 11% through effective inventory management and supply sourcing
  • Directed activities of a team of skilled kitchen workers preparing and serving meals.

Cafe Manager

Baba Chapatea
Doha
01.2018 - 12.2018


  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Resolved challenging customer complaints to satisfaction, promoting brand loyalty and maximizing repeat business
  • Organized restaurant special events, including receptions, promotions, and corporate luncheons
  • Led and directed team members on effective methods, operations and procedures
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Assistant Manager

McDonald's
05.2012 - 12.2017
  • Maintained positive customer relationships by responding quickly to customer service inquiries
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests
  • Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities
  • Reconciled daily sales transactions to balance and log day-to-day revenue with Maps
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

Education

Intermediate -

Uttar Pradesh Board
Jalaun

Bachelor of Science - PCM

Bundelkhand University
Jhansi

Skills

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Certification

HACCP Level 3

Timeline

Café Excellence Executive

Blue Tokai Coffee
07.2022 - Current

Operation & Training Manager

London Club Cafe
10.2020 - 01.2022

Catering supervisor

Al Naba Catering
01.2019 - 03.2020

Cafe Manager

Baba Chapatea
01.2018 - 12.2018

Assistant Manager

McDonald's
05.2012 - 12.2017

Intermediate -

Uttar Pradesh Board

Bachelor of Science - PCM

Bundelkhand University

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