Sparsh Mathur
Jaipur
Summary
Dynamic and assertive professional with 8+ years' fruitful experience in Client Management and operations. A team player gifted by the ability of excellent customer dealing skills. Exceptional interpersonal and communication skills, with an inborn convincing power. Multi-tasking and prioritizing ability. Proven expertise in public relations, co-ordination and management
Overview
8
8
years of professional experience
Work History
Senior Manager - Events
OYO Hotel and Homes Pvt Ltd (Weddingz.in)
Jaipur
09.2018 - Current
- Exceeded sales graph and increased profitability through effective operations strategy and business planning.
- Business grew from 1.5 CR/month to 4.5 CR and in October - December 2019 till 14 CR.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Created and implemented new methods and practices with cross functional teams to reduce turnaround time for solving operational challenges.
- Built, Hired and cross-trained event associates / manager for assigned hubs.
- Launched new locations such as Dahej, Udaipur, Bikaner etc.
- Managed and mentored team members for various processes and procedures like account receivables in, account payables, invoicing, tech integration etc.
- Built relationships with profiled customers and vendors community.
- Established long-term business growth, maintain relationships and increase return customer base.
- Successfully managed retention of old bookings during pandemic in total of approximately 2 CR.
Operations Manager
YPO South Asia Regional Retreat
Jaipur
10.2017 - 08.2018
- Managed administrative logistics of events planning, event booking, social media, sponsorship maintenance and event promotions and oversaw preparation and management of event budgets to deliver at below projected costs.
- Fulfilled contractual obligations for rehearsal and day of event coordination with all vendors during pre-ceremony, ceremony and D-Day events.
Sr. Associate
WNS
Pune
02.2016 - 07.2017
- Handling Corporate Clients for MARSH & McLennan USA, in Fiduciary.
- Maintain each Client's portfolio and record client's product preferences .
- Coordinate with Client Representatives to manage cash flow
- Identification of policies, Invoices and received funds for correct accounts.
Associate
MetLife-GOSC
Jaipur
09.2014 - 12.2015
- Handling account maintenance transactions in annuities
- To check for Return Mail Correspondences over ERP tools like WinWeb EP and to optimize the queue status.
- To check request credibility and handle clients' accounts and updated client's data and transaction records on monthly basis
Intern
Yebhi.Com
Gurugram
05.2013 - 07.2013
- Worked in E-Commerce Business-to-Business domain.
- Analyzed problems, identified solutions and made decisions for Corporate RNR programs.
- Interacted with customers by phone, email or in-person to provide information.
Internship
Live Projects
New Delhi
01.2013 - 01.2013
- Live project with Food Bazaar (Future Value Retail Pvt Ltd and CAP foundation (corporate NGO).
- Live Campaign with 94.3 My FM and Priya Parivar.
- Participated in event “MBA Bouquet” organized by PT Education, Jaipur.
- Participated in the CSR activity of Mother Dairy Fruit & Vegetable (P) Ltd.
Education
MBA - Finance and Marketing
New Delhi Institute of Management
New Delhi2014
Certification In Spanish & learning German - Language Interpretation And Translation
New Delhi School of Management
New Delhi2014
Bachelor of Commerce - Commerce
S.S. Jain Subodh College, UOR
Jaipur2012
Higher Secondary - Commerce
St.Joseph Academy
Jaipur07.2008
Skills
- Ability to work with culturally diverse volunteers
- Excellent planning and prioritization skills
- Strong communication and interpersonal skills
- Ability to make independent decisions in solitude
- Flexible & adaptable team player with positive attitude
- Client Requirements, CRM Tracking and Project Deadlines Management
- Customer Accounts Management
- Vendor Relationship Management
- Customer Loyalty & Operational Efficiency
- Sales Operations & Service Quality Standards
Timeline
Senior Manager - Events
OYO Hotel and Homes Pvt Ltd (Weddingz.in)
09.2018 - Current
Operations Manager
YPO South Asia Regional Retreat
10.2017 - 08.2018
Sr. Associate
WNS
02.2016 - 07.2017
Associate
MetLife-GOSC
09.2014 - 12.2015
Intern
Yebhi.Com
05.2013 - 07.2013
Internship
Live Projects
01.2013 - 01.2013
MBA - Finance and Marketing
New Delhi Institute of Management
Certification In Spanish & learning German - Language Interpretation And Translation
New Delhi School of Management
Bachelor of Commerce - Commerce
S.S. Jain Subodh College, UOR
Higher Secondary - Commerce
St.Joseph Academy
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