Sparsh Nagpal

• Researched and maintained a software product catalog, including vendors, product editions, versions, SKUs, and licensing information, ensuring data accuracy with significant financial impact.
• Ensured high-quality data management, prioritized tasks, and met strict deadlines.
• Identified and flagged potential data errors, providing feedback to improve catalog accuracy.
• Developed an automation tool using Python and SQL to curate 100% listed processors on Intel’s website, ensuring the catalog remains up to date.
• Supported development and QA teams by offering insights on catalog integrity and issue resolution.
• Collaborated with cross-functional teams in an Agile environment, ensuring alignment with project priorities.
• Maintained compliance with data standards, ensuring timely updates and modifications as per managerial directives.
• Provided progress updates and suggested process improvements to enhance catalog management efficiency.

Skills & Technologies: SQL, Python, Tableau, Data Visualization, Microsoft Excel, Data Cleaning, Script Development, Critical Thinking, Agile Methodology.

• Managed all IPC Services, including Incident, Problem, and Change (IPC) Management, ensuring efficient resolution and minimal downtime.
• Oversaw MEA reporting, providing accurate and timely insights to stakeholders for informed decision-making.
• Utilized IBM Maximo for asset and service management, optimizing workflow efficiency and resource allocation.
• Worked with CAR (Corrective Action Reporting) to track and resolve service issues, improving operational effectiveness.
• Analyzed large datasets using Hadoop and Hive, enabling data-driven decision-making and improved service monitoring.
• Provided regular performance metrics and insights to senior management, driving strategic improvements in service management.

Skills & Technologies: IBM Maximo, CAR, 4ME Tool, Hadoop, Hive, ITIL, Incident Management, Problem Management, Change Management, Data Analysis, Service Reporting

• Developed and maintained RESTful Web API services, ensuring efficient communication between the front-end and back-end systems.
• Designed and implemented a web application to Create (POST), Read (GET), Update (PUT), and Delete (DELETE) vehicle details from the database, improving data management efficiency.
• Utilized C#.NET framework for back-end development, ensuring robust and scalable application performance.
• Conducted API testing using Postman, verifying endpoint functionality and improving system reliability.
• Developed a console-based quiz game application using C#, implementing logic for question banks, scoring, and user interaction.