SPARSH SHARMA
Agra
Summary
Experienced Operations Supervisor with a proven track record in managing efficient transportation operations, optimizing routes, and ensuring timely pickup and deliveries. Skilled in evaluating market conditions, submitting competitive bids, and negotiating rates to secure profitable agreements. Expertise in using Transportation Management software's, satellite tracking, and performance optimization tools to enhance operational efficiency. Adept at supervising and mentoring a team of dispatchers, ensuring adherence to industry regulations, and driving performance improvements to meet key business objectives. Effective communicator with experience managing high-level client relationships and resolving complex issues. Demonstrated ability to manage cross-functional teams, streamline processes, and implement cost-saving initiatives, resulting in improved profitability and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Operations Supervisor
LIGHT SPEED BUSINESS SERVIECES
12.2023 - Current
- Trained new dispatchers on software tools and company procedures to align with industry standards.
- Supervised and mentored a team of dispatchers, ensuring compliance with procedures, DOT (Department of Transportation) regulations, and effective communication with drivers and clients.
- Managed team performance, provided feedback, and led process improvements to meet goals related to customer service, profitability, and efficiency, including cost-saving initiatives such as fuel management and load optimization.
- Managed key client relationships, ensuring satisfaction and timely issue resolution.
- Led load booking and rate negotiations with customers, brokers, and carriers to secure competitive, profitable agreements.
- Acted as the first point of escalation for issues involving drivers, customers, or internal teams, resolving disputes quickly and effectively.
- Created, updated, and ensured compliance with SOPs for operational consistency and accuracy.
- Organized and facilitated regular team and cross-functional meetings to share updates, performance insights, and align on goals.
Dispatcher /Business Operations Analyst
LIGHT SPEED BUSINESS SERVIECES
09.2020 - 12.2023
- Submitted competitive bids for loads, evaluating market conditions to secure the best possible deals, while booking loads via Loadlink and optimizing routes by selecting the closest trucks to minimize costs.
- Entered load details into the TMW (Transportation Management System) to ensure accurate and organized records.
- Coordinated rate confirmations to ensure correct pricing and alignment with agreements.
- Assigned trucks to loads, strategically planning routes to ensure cost-effectiveness by using the nearest available truck.
- Dispatching drivers with all necessary information for timely and efficient pickups and deliveries.
- Generated additional revenue by brokering loads to third-party carriers at optimal rates.
- Coordinated with shippers and receivers to set pickup and delivery appointments, aligning with estimated truck arrival times.
- Ensured on-time pickups and deliveries by closely monitoring schedules and making adjustments as needed.
- Ensured proper load securement and compliance with weight distribution regulations.
- Tracked fleet movements through satellite systems, ensuring smooth operations and timely updates.
- Provided 24/7 updates to major clients, including McCain, Loblaws Sysco, Sobeys and JBS, via phone and email.
- Monitored driver e-logs for compliance with Department of Transportation (DOT) regulations.
- Created cost-efficient fuel plans using tools to minimize fuel expenses.
- Processed cross-border customs paperwork for shipments between the USA and Canada, including ACE/ACI filings and coordination with brokers.
- Coordinated with maintenance teams to ensure prompt service calls and road assistance during breakdowns.
- Monitored temperature-sensitive shipments (e.g., fresh produce, frozen food, meat), ensuring products maintained proper temperatures to avoid claims.
- Updated customer portals (Manhattan, iTrade, C3, e2open) with shipment status and relevant information.
- Managed post-delivery proof of delivery documentation and entered it into the system.
- Followed up with Billing/AR teams to ensure timely invoicing for completed loads.
Customer Service Representative
CONCENTRIX
08.2019 - 08.2020
- Dedicatedly delivered exceptional customer service, building strong relationships and ensuring customer satisfaction
- Managed customer inquiries, resolve complaints, handle billing questions and process service requests
- Expertise in de-escalating tense situations, rebuilding trust and finding effective solutions
- Recognized for initiative, persuasive communication skills and maintaining a strong customer focus
- Co-developed an on-the-job training program that reduced training time from eight weeks to five, enhancing efficiency
Education
BACHELOR OF COMMERCE -
DBRAU
Agra, UP, India2019
SENIOR HIGH SCHOOL - Commerce
GAYATRI PUBLIC SCHOOL
Agra, UP, India2016
JUNIOR HIGH SCHOOL - General Studies
ST. FRANCIS CONVENT SCHOOL
Agra, UP, India2014
Skills
- Strong organisational skills
- Well-developed communication skills
- Interpersonal skills
- Self-motivated and self-directed
- Team player with collaborative strengths
- Detail-oriented
- Ability to handle multiple tasks simultaneously
Hobbies and interests
- Passionate about writing poetry to express emotions and thoughts creatively
- Enthusiastic about music, appreciating a variety of genres as a listener
- Keen traveler with a love for exploring new cultures and environments
Languages
English
Upper intermediate (B2)
Hindi
Proficient
C2
Punjabi
Intermediate
B1
Timeline
Operations Supervisor
LIGHT SPEED BUSINESS SERVIECES
12.2023 - Current
Dispatcher /Business Operations Analyst
LIGHT SPEED BUSINESS SERVIECES
09.2020 - 12.2023
Customer Service Representative
CONCENTRIX
08.2019 - 08.2020
BACHELOR OF COMMERCE -
DBRAU
SENIOR HIGH SCHOOL - Commerce
GAYATRI PUBLIC SCHOOL
JUNIOR HIGH SCHOOL - General Studies
ST. FRANCIS CONVENT SCHOOL
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