S PAUL RAGHAVENDRAN, SHRM-SCP
HR Leader, Accelerating Business Results, Advancing Human Capability
Mumbai
Summary
SHRM-Senior Certified Professional (SHRM-SCP), with over 20 years HR experience in sectors of digital platform for loyalty services & employee benefit payment solutions, financial Services, agrochemicals, hospitality and manufacturing
Overview
23
23
years of professional experience
7
7
years of post-secondary education
Work History
Regional HR Director
Edenred India
Mumbai
03.2013 - 10.2020
- Company: A mid-size MNC, leading digital platform for loyalty services and employee benefit payments with presence in over 46 countries
- Role: To lead India HR function. To coordinate HR practices for APAC region. Responsible to lead HR team of 13 (9 from India & 4 from APAC region)
- The role involved multiple senior stakeholder management with matrix reporting structure
- Designed and implemented employee engagement strategies to improve morale, retain talent and maintain business continuity. Enhanced employee engagement by +5% YOY. Secured Great Place to work certification for Accentiv India business division. Reduced voluntary attrition rates by +15%, via targeted HR actions.
- Recruited and hired key leadership positions to strengthen management team. Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Provided guidance to leadership team to implement strategies for short-and-long-term business needs.
- Successfully lead Change Management initiatives (Digital transformation 100% transition from paper to digital solution, launch of digital employee rewards platform, launch of HRIS Workday in India etc)
- Implemented formal performance management guidelines to reduce inconsistencies and increase productivity. Driven comprehensive Talent reviews for APAC leadership positions, enabling talent planning & preparedness for achieving business objectives
- Instituted Job & salary bands (Mercer Study) for leadership roles in APAC. Designed & rolled out incentive plans for sales team in India.
- Championed the Organization Culture, integrating group values & retaining local flavours
- Member of Global HRIS project team. Successfully launched Workday in India
- Executed Company’s decision to exit meal business from India in Q3 2020, securing smooth employee separations.
Head – HR & Admin
Quant Capital (Reliance Capital Group)
Mumbai
04.2012 - 02.2013
- Company: a boutique securities & brokerage firm, part of Reliance Capital group
- Role: To lead & drive HR function & administration function
- Streamlined Payroll process. Revised salary components and facilitated payroll process migration on to online HR system (SAP)
- Liaised between multiple business divisions to improve communications.
Deputy Head HR
Reliance Capital Asset Management
Mumbai
02.2006 - 04.2012
- Company: Leading Mutual Fund House of India & was part of Reliance Capital Group
- Role: National lead HR Business Partner. Drive key HR practices (Talent Management & development, Performance Management, Employee engagement & recognition, Compensation benchmarking, leadership hiring). To lead HR team of 8 (3 COEs & 5 HRBPs)
- Played key role in the growth journey of company (attaining no 1, AUM size within Mutual Fund industry in India), by building HR practices, culture and in scaling them up
- Rolled out talent management initiative – “CEO's club”, to identify, groom & retain talent: Improved internal positions fill rate by >80% & talent retention by 100%.
- Set up employee training unit – Flying Colours. Covering 100% of employees.
- Instrumental in building & shaping the culture of high performance & meritocracy, through a series of HR initiatives Eg. Conceived & launched the coveted recognition program, “Star Club”, which motivates & encourages employees to walk the extra mile. Rolled out robust Performance Management system facilitating high performance. Focused on improving the quality of hires. Trained the lines managers on interviewing skills to hire right talent with good culture fit
Manager HR
Rallis (TATA Enterprise)
Mumbai
05.2003 - 02.2006
- Company: Rallis, a TATA Enterprise, is one of India’s leading crop care companies.
- Role: To drive Talent acquisition. To support Head HR in Talent Management and key HR projects, such as Compensation benchmarking, Employee engagement strategies.
- Successfully driven Mercer Study of Compensation Benchmarking for key roles. Championed Gallop Study of employee engagement and provided meaningful recommendations to improve engagement & retention of the talent
- Ensured HR process & policies are well represented in the internal Tata Business Excellence Model assessments. Was certified as TBEM internal assessor.
Unit Lead HR
Apollo Health Street
Mumbai
03.2002 - 05.2003
- Company: Pioneer in preventive healthcare & wellness. Was part of the Apollo Hospitals Enterprises
- Role: To set up the HR systems & policies of the new wellness center.
Unit HR Associate
The Park Hotels
Visakhapatnam
10.1998 - 03.2002
- Company: a five-star luxury boutique hotel chain in India
- Role: To support unit HR Head in all the end to end HR activities of the unit
Management Trainee
Voltas (TATA Enterprise)
09.1996 - 10.1997
- Company: an Indian multinational electronics company
- Role: To support factory HR Manager in all the HR, IR & administration activities of the factory.
Education
Sr Exe Development Prog in Building Future CHROs -
XLRI - Virtual Interactive Learning
12.2021 - 11.2022
Certification Prog in Organizational Development -
TISS & OD Alternatives
04.2021 - 08.2021
SHRM - Senior Certified Professional (SHRM-SCP) - Global HR Certification
Society For Human Resource Management (SHRM)
10.2020 - 01.2021
Certificate of Coaching Skills -
Results Coaching Systems
07.2008 - 11.2008
Master of Human Resource Management - Gold Medallist
Andhra University
06.1994 - 07.1996
Bachelor of Science - Mathematics, Physics, Chemistry
Andhra University
05.1991 - 06.1994
Skills
End to end Human Resources
Affiliations
Participated in Behavioral Lab for Human Process by Indian Society for Applied Behavioral Sciences (ISABS), August 2021
Timeline
Sr Exe Development Prog in Building Future CHROs -
XLRI - Virtual Interactive Learning
12.2021 - 11.2022
Certification Prog in Organizational Development -
TISS & OD Alternatives
04.2021 - 08.2021
SHRM - Senior Certified Professional (SHRM-SCP) - Global HR Certification
Society For Human Resource Management (SHRM)
10.2020 - 01.2021
Regional HR Director
Edenred India
03.2013 - 10.2020
Head – HR & Admin
Quant Capital (Reliance Capital Group)
04.2012 - 02.2013
Certificate of Coaching Skills -
Results Coaching Systems
07.2008 - 11.2008
Deputy Head HR
Reliance Capital Asset Management
02.2006 - 04.2012
Manager HR
Rallis (TATA Enterprise)
05.2003 - 02.2006
Unit Lead HR
Apollo Health Street
03.2002 - 05.2003
Unit HR Associate
The Park Hotels
10.1998 - 03.2002
Management Trainee
Voltas (TATA Enterprise)
09.1996 - 10.1997
Master of Human Resource Management - Gold Medallist
Andhra University
06.1994 - 07.1996
Bachelor of Science - Mathematics, Physics, Chemistry
Andhra University
05.1991 - 06.1994
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