Summary
Overview
Work History
Education
Skills
Timeline
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Spears Jarret

Portage,IN

Summary

Dynamic and customer-focused professional with strong communication skills and a proven track record at Dragons Lair. Adept at cash handling and upselling, I consistently enhanced customer satisfaction and loyalty, contributing to increased sales revenue. Reliable team player, skilled in managing high-pressure situations while maintaining service excellence.

Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.

Overview

4
4
years of professional experience

Work History

Car Wash Attendant

Tsunami Car Wash
07.2025 - Current
  • Participated in training sessions to develop product knowledge and sales techniques.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated pressure washing equipment for efficient vehicle cleaning and detailing.
  • Maintained cleanliness of work area to ensure safety and compliance with company standards.
  • Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.

Sales Associate

Dragons Lair
06.2021 - Current
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Maintained organized merchandise displays to promote sales and improve product visibility.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient checkout.
  • Collaborated with team members to achieve daily sales goals and maintain store operations.
  • Learned product features and benefits to provide informed recommendations to customers.
  • Handled customer returns and exchanges professionally, fostering positive relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Coordinated sales promotions and events to drive store traffic and increase sales volume.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Managed efficient cash register operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Ran events
  • Delivered exceptional customer service, resolving inquiries and enhancing client satisfaction.
  • Executed effective sales strategies, contributing to store revenue growth through upselling techniques.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Listened to customer needs and desires to identify and recommend optimal products.

Car Wash Attendant

Lukes
08.2023 - 07.2025
  • Operated pressure washing equipment for efficient vehicle cleaning and detailing.
  • Maintained cleanliness of work area to ensure safety and compliance with company standards.
  • Assisted customers with service selection, enhancing overall customer experience and satisfaction.
  • Conducted routine inspections of vehicles to identify additional cleaning needs or concerns.
  • Trained new staff on operational procedures and safety protocols to improve team efficiency.
  • Collaborated with team members to streamline workflows, increasing daily output and service speed.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business opportunities.
  • Greeted customers and assessed needs to recommend suitable car wash services.
  • Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
  • Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
  • Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
  • Assisted in training new staff members on proper car wash techniques and procedures.
  • Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
  • Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
  • Contributed to increased sales by upselling additional services such as waxing and detailing.
  • Handled cash transactions efficiently, balancing daily receipts accurately at the end of each shift.
  • Managed car wash supplies and materials inventories for timely reordering and replenishment.
  • Conducted regular equipment maintenance checks, minimizing downtime due to mechanical issues.
  • Offered personalized recommendations for additional services based on individual vehicle needs.
  • Utilized specialized tools and products to remove tough stains and debris, restoring vehicle exteriors.
  • Operated high-pressure washing equipment to ensure thorough cleaning of vehicles.
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Achieved customer satisfaction by providing high-quality professional service.
  • Trained new attendants on proper car wash techniques and customer service best practices.
  • Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
  • Recognized for punctuality and reliability, consistently arriving prepared for scheduled shifts even during peak business hours.
  • Adapted to peak times by efficiently managing multiple vehicles, maximizing throughput.

Education

No Degree - Cosmetology

Paul Mitchell The School
Merrillville, IN
08-2022

High School Diploma -

Portage High School
Portage, IN
06-2019

Skills

  • Flexible work schedule
  • Strong communication skills
  • Teamwork and contribution
  • Customer service
  • Adaptability to change
  • Customer Service-oriented
  • Inventory monitoring
  • Cash handling proficiency
  • Reliability and punctuality
  • Cash register operation
  • Sales and upselling
  • Honest and dependable

Timeline

Car Wash Attendant

Tsunami Car Wash
07.2025 - Current

Car Wash Attendant

Lukes
08.2023 - 07.2025

Sales Associate

Dragons Lair
06.2021 - Current

No Degree - Cosmetology

Paul Mitchell The School

High School Diploma -

Portage High School

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Spears Jarret