Shivam Bajaj
Product Leader | SaaS, AI & Automation
Gurugram,HR
Summary
AI Product Leader with 9+ years of experience building data-driven SaaS and ML-powered products. Skilled in leveraging AI/ML, analytics, and automation to create scalable solutions, optimize workflows, and deliver measurable business impact. Passionate about translating customer insights into intelligent product features and driving adoption at scale.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Product Manager
Salesforce | NTT DATA
01.2024 - Current
- Deployed AI-powered Agentforce workflows to proactively detect quote booking failures, surface root causes to AEs/SOPs, and provide one-click reprocessing after automated error resolution suggestions — reducing manual intervention by 60%.
- Integrated Agentforce with Slack to deliver real-time push notifications and actionable insights, enabling faster decision-making and preventing revenue leakage.
- Introduced Suggestive AI for Account Executives, leveraging historical quote and win/loss data to recommend upsell/cross-sell opportunities — resulting in a 5% lift in upsell success rate.
- Built rules-based, modular pricing structures and optimized quote precision using data-driven analytics, enabling a 50% faster global GTM process.
- Launched an Asset Monitoring Tool with intelligent anomaly detection, automating issue identification and resolution in assetization pipelines.
- Delivered 5+ product releases across 5 tracks with 90% on-time delivery while driving adoption across multiple regions.
Senior Product Manager
Inflect Technologies
08.2022 - 12.2023
- Built and launched InfViz Pulse, an AI-powered visual intelligence platform providing real-time shelf insights and prescriptive alerts — boosting user engagement by 30%.
- Delivered on-device ML/CV capabilities to automate retail audits with >97% accuracy, cutting manual effort and improving store compliance.
- Led migration to Power BI with AI-driven anomaly detection, reducing costs by 80% and improving analytics performance by 70%.
- Integrated Mixpanel + ELK to enhance AI model monitoring and accelerate issue resolution by 30%.
- Revamped mobile UX for camera workflows, enabling faster AI-driven image capture and reducing task time by 20%.
MTS - Product Manager
BlueStacks
03.2021 - 07.2022
- Owned product roadmap for Now.gg Cloud Gaming, leveraging player analytics to deliver AI-driven personalization — contributing to 10% revenue growth.
- Launched Multi-Instance Manager and Advanced Controls Editor, using data insights to boost DAU by 3.5% and engagement by 15%.
- Rolled out support automation (chatbot + ticket triage) powered by NLP, cutting response times by 30% and improving CSAT.
- Partnered with design to deliver a data-informed UX overhaul, improving adoption by 20%.
Associate Product Consultant | Senior Engineer
Dell Technologies
03.2018 - 03.2021
- Migrated Dell Sales Application & backend systems, reducing order processing time by 35% through workflow automation and backend optimization.
- Automated quoting workflows with intelligent pricing logic and validations, improving deal cycle speed and reducing quoting errors.
- Built a lightweight JS + Python approval automation tool:
- Allowed service reps to enter Case ID, SKU, issue details, and amount.
- Auto-sent approval requests to Area Managers via email with a single-click approve link.
- Automatically updated the Lightning CRM case with approval activity for compliance tracking.
- Reduced manual back-and-forth email effort by >70% and accelerated exception approvals.
- Integrated multiple payment methods into Dell Sales App for a smoother customer checkout experience.
Founder & Project Manager
Royal Gear Studios
06.2016 - 03.2018
- Built and scaled digital products for SMBs and healthcare clients.
- Led the revamp of PGIMER’s Patient Mgmt System, improving operational efficiency by 20%.
- Launched Meal360 (multi-cuisine cloud kitchen app) with 2K+ downloads and 25% revenue lift in 3 months.
Education
Bachelor of Technology -
Seth Jai Prakash Mukand Lal Institute of Engineering & Technology
07-2017
Executive PG Certification - Product Management
Indian Institute of Technology (IIT)
Ranchi03-2026
Skills
- AI & ML: GPT-4 Integration, Retrieval-Augmented Generation (RAG), Vector Stores, Clustering (K-Means), Topic Modeling, Anomaly Detection, AI-Driven Recommendations, Intelligent Automation, Computer Vision (CV) Workflows
- Product Management: End-to-End SaaS Product Lifecycle, Roadmapping & Prioritization, Customer Discovery & Feedback Loops, Go-to-Market (GTM) Strategy, Product vision and strategy, Competitive Analysis, Stakeholder Alignment, UAT & Phased Rollouts
- Analytics & Insights: Power BI (AI Visuals), Mixpanel, ELK Stack, SQL, Data Instrumentation, Experimentation (A/B Testing), KPI & Metrics Frameworks, Support Log Analysis for Roadmap Prioritization
Certification
Certified Scrum Product Owner (CSPO) – UpGrad
Timeline
Product Manager
Salesforce | NTT DATA
01.2024 - Current
Senior Product Manager
Inflect Technologies
08.2022 - 12.2023
MTS - Product Manager
BlueStacks
03.2021 - 07.2022
Associate Product Consultant | Senior Engineer
Dell Technologies
03.2018 - 03.2021
Founder & Project Manager
Royal Gear Studios
06.2016 - 03.2018
Bachelor of Technology -
Seth Jai Prakash Mukand Lal Institute of Engineering & Technology
Executive PG Certification - Product Management
Indian Institute of Technology (IIT)
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