Hi, I’m
Spoorthi Bayyavarapu
Hyderabad
Summary
Professional with over 11+ years of experience and 8 years into Operations and People Management deck. Proven track record of handling highly complex & ambiguous projects successfully. Effective leader with proven abilities in leading teams during the project phase and guiding team members and enabling knowledge sharing among the team. Seeking management positions in Operations management either in Team or like an Individual Contributor
Overview
10
years of professional experience
Work History
INFINX health care
Assistant Manager
03.2020 - 07.2022
Job overview
- Handling US healthcare project of 70+ FTE working to provide Prior Authorization(PA) from a health provider to get approval from a patient's health plan before moving ahead with a treatment, procedure, or medication
- It is the insurance or payers??
- Way of controlling costs by approving or denying certain medications, procedures, or devices that may not usually be covered.
RealPage India Pvt Ltd
Team Lead Operations
03.2019 - 03.2020
Job overview
- Handling a Team of 30+ users which is responsible for tracking, reviewing and approving invoices of Utility bills for the payments
- Defining invoice data types and maintaining databases
- Investigating slow approvals, managing client queries and requests
- Dealing and rectifying with past due, late fees
- Making sure for an efficient workflow for the bills to get processed on time
- Understanding and effectively utilizing resources provided by internal systems, departments, policies, and procedures
- Developing and achieving performance goals and objectives in line with the network wide vision and goals
- Attrition and Shrinkage management | Idea generation Implementation & Cost savings
- Monitor and manage Service level agreements with the client.
Wipro limited
Team Leader Operations
04.2016 - 02.2019
Job overview
- Handling Operations for about 40 FTEs in association with Singapore client.(Ride hailing and food delivery Applications) in GIS background Responsible for meeting Deliverables with respect to SLAs and strict timeliness Ownership interms of conducting Root cause analysis and Action plans for Quality control in the Project Attrition and Shrinkage management Performance and Appraisal management Employee engagement and Team building activities management
Accentuate Business Solutions
Team Leader Operations
06.2012 - 04.2016
Job overview
- Roles include to Initiate, plan ,execute,control and close Mapping operations for Geo-Mapping features projects Conduct kickoff meetings Estimate activities for each work package and allocate resource Communicate with stakeholders on the project progress and validations
- Identify risks before initiating the project
- Plan for resources in-order to complete the phases on time inlined with the project timelines
- Plan quality assurance and control quality Conduct Rewards & recognition programs in the project to increase the productivity and motivation for the team
- Monitor escalations/risks
Intelenet Global Services
QA Analyst
Job overview
- Responsible for managing a team of 20 Ops in terms of deliverables and managing SLAs with the client
- I was also responsible for the Quality of the work Ops deliver and conduct Audits for the QCed Sample.
Education
Nagarjuna University
B.Sc
Skills
Team Management
Other Personal Details
Hyderabad, INDIA
Personal Information
Total Experience: 11 Years 9 Months
Timeline
Assistant Manager
INFINX health care
03.2020 - 07.2022
Team Lead Operations
RealPage India Pvt Ltd
03.2019 - 03.2020
Team Leader Operations
Wipro limited
04.2016 - 02.2019
Team Leader Operations
Accentuate Business Solutions
06.2012 - 04.2016
QA Analyst
Intelenet Global Services
Nagarjuna University
B.Sc
04.2012
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