SPOORTHI RAVINDRA
BENGALURU
Summary
Self-motivated and enthusiastic individual with excellent communication and customer centric skills, looking for a job as administrative roles, Travel coordinator, Executive Assistant to CEO/MD with a leading organization. A well-presented and confident individual with proven ability to provide exceptional customer service.
- 15+ years of expertise into aviation portfolio with 7000+ hours of flying as a Cabin supervisor with top leading airlines.
- Experienced in managing more than 3 type of Aircraft Boeing 737/700/800/900/900ER, A320/321, A330-200/300, ATR-72 500/600 series
- Certified and trained First aider
- Expertise in dealing with 5 -star & 4-Star hotels for accommodation, contract and other event Handling.
- Good networking skills, a team player and skilled at multi- tasking.
- Experience in different nationality Visa and Forex.
- Good communication skills with ‘Never say die’ attitude.
Overview
16
16
years of professional experience
Work History
Guest relation executive/Travel coordinator
VALUE SOFT PVT LTD
02.2024 - Current
- Company Overview: EXTERNAL CONSULTANT WITH Mashreq bank global network
- Handling Overseeing VIP Guest, Arrival & departure schedule
- Planning VIP schedule, Meeting and other arrangements
- Arranging Travel and hotel accommodation for VVIP/VIP & employees Domestic/International
- Preparing travel Itineraries and distribute travel arrangements and schedules to all appropriate staffs
- Handling VISA query and FOREX requirement for different Nationality
- Handling PAN INDIA/ INTERNATIONAL Travel re-imbursements
- Arranging Lunch meeting and EVENTS for Bank employees
- Co-ordinating & multi-tasking job duties in a Busy environment
- Maintain various records and Documents for company executive
- Draft, review and Send Communication on Behalf of company executive
- Ability to maintain and manage vendor management
- Negotiate corporate rates with Local & National Hotels
- Investigate and resolve problems associated with Travel request and Expense reports
- EXTERNAL CONSULTANT WITH Mashreq bank global network
- Receive Twice SPOT CASH REWARD for best performance and receive a lot of appreciations mail for best service by different team heads and management
Guest relation executive/Travel coordinator
TEAMLEASE PVT LTD
08.2022 - 02.2024
- Company Overview: EXTERNAL CONSULTANT WITH Mashreq bank global network
- Handling Overseeing VIP Guest, Arrival & departure schedule
- Planning VIP schedule, Meeting and other arrangements
- Arranging Travel and hotel accommodation for VVIP/VIP & employees Domestic/International
- Preparing travel Itineraries and distribute travel arrangements and schedules to all appropriate staffs
- Handling PAN INDIA/ INTERNATIONAL Travel re-imbursements
- Arranging Lunch meeting and EVENTS for Bank employees
- Co-ordinating & Multi-tasking job duties in a Busy environment
- Maintain various records and Documents for company executive
- Draft, review and Send Communication on Behalf of company executive
- Ability to maintain and manage vendor management
- Negotiate corporate rates with Local & National Hotels
- Investigate and resolve problems associated with Travel request and Expense reports
- EXTERNAL CONSULTANT WITH Mashreq bank global network
- Receive a lot of appreciations mail best service provided to the employees and managements
Lead Cabin Attendant
INDIGO AIRWAYS PVT LTD
05.2019 - 08.2022
- Provided outstanding customer service to all passengers and always ensured their safety
- I must maintain communication with the front end at least once an hour to ensure the inflight service is smooth going
- Being responsible for flight attendants and supervise them
- I must make sure everyone’s First Aid Manuals are up to date, that everyone is certified as this is one of the key Pre-flight checks
- Being responsible for Pre-flight checks and ensure passenger safety is my primary goal
- Very well equipped to handle passenger Gradiences
- Conducted training sessions for the crew members to polish their personality, grooming, ethics of attire, professionalism, Flight reporting
- Passenger appreciation for performance on flight as a part of customer relationship management
- Awarded as best performer on flight
Cabin Supervisor
JETAIRWAYS INDIA LTD
02.2011 - 05.2019
- Responsible for the safety and comfort of passengers
- Routine safety checks before takeoff
- Welcoming passengers as they board the plane and helping them find their seats
- Conducting Pre-flight briefing to my crew before every flight
- Helping passengers load and unload luggage from the overhead lockers
- Making sure that the aero plane is clean and tidy before passengers come on board
- Prior to take off making sure all passengers have their seat belts on
- Demonstrating to the safety procedures to follow in an emergency
- Make all necessary Announcing related to safety and First-Aid
- Contributing to a customer’s in-flight experience
- At the end of a journey completing a flight report recording any incidents
- Promoting the sale of duty-free products
- Serving meals and drinks to the passengers throughout the flight
- Actively participated in recruitment drives and was a part of the Cabin crew recruitment team
- Handled employee grievance at times when asked by the HRs to intervene
- Received highlighted recognition award for best service onboard
- Awarded Talent Contest
- Best Crew Performer on many occasions
Ground staff with AIR FRANCE
GLOBAL GROUND SERVICE (GGI)
11.2009 - 02.2011
- Worked as dedicated staff for AIR FRANCE AIRLINES
- Worked as a check-in counter staff, handling immigration process, missing baggage handling, reservation, booking and cancellation of tickets
- Dealing with difficult passengers & situations politely but firmly
Customer support & Technical Support
NOKIA INDIA PVT LTD
02.2009 - 11.2009
- Worked as Customer Representative & technical support agent for the NOKIA process
- Job profile was mainly to Handle, repair also providing solutions with the handset issues
Education
ADVANCE MAKE-UP ARTIST -
LAKME ACADEMY POWERED BY APTEC
09.2021
MBA - HR
ANNALMALAI UNIVERSITY
05.2017
BACHELOR OF BUSINESS MANAGEMENT - BBM
BANGALORE UNIVERSITY
06.2012
DIPLOMA IN CANADIAN VISA TRAINING - identification of different types of visa employment History
CANADIAN VISA SERVICE
03.2010
DIPLOMA IN AVIATION AND HOSPITALITY -
FRANKFINN INSTITUTE OF AIR HOSTESS TRAINING
06.2008
PCMB
MAHARANI LAXMI AMMANI COLLEGE
01.2008
10TH
NAGASENA VIDYALAYA
01.2005
Skills
- Service Delivery
- Team Player
- Customer Relationship Management
- Social Networking
- Client Relations
- Logistics support
- Special needs travelers
- Travel Arrangements
Accomplishments
- Numerous Letters of Appreciation
- Best Crew Performer on many occasions
Toolsworkedon
- Sabre
- Amoeba
Academictraining
- LAKME ACADEMY POWERED BY APTEC, Advance Make-up Artist, 09/2021
- ANNALMALAI UNIVERSITY, MBA (HR), 05/2017
- BANGALORE UNIVERSITY, Bachelor of Business Management (BBM), 06/2012
- CANADIAN VISA SERVICE, Diploma in Canadian Visa Training, 03/2010
- FRANKFINN INSTITUTE OF AIR HOSTESS TRAINING, Diploma in Aviation and Hospitality, 06/2008
- MAHARANI LAXMI AMMANI COLLEGE BENGALURU, PCMB, 2008
- NAGASENA VIDYALAYA, 10TH, 2005
Knowledgepurview
- MS Word
- Power Point
- MS Excel
- Calendar Management
- MS Outlook
- Teams
- Office tools
Personal Information
- Hobbies: Painting and Sketching, Arts and Craft, Making personalized dream catchers
- Date of Birth: 12/09/87
Languages
- English
- Hindi
- Kannada
- Marathi
Disclaimer
I hereby declare that all above-mentioned information is correct to the best of my knowledge and belief.
Timeline
Guest relation executive/Travel coordinator
VALUE SOFT PVT LTD
02.2024 - Current
Guest relation executive/Travel coordinator
TEAMLEASE PVT LTD
08.2022 - 02.2024
Lead Cabin Attendant
INDIGO AIRWAYS PVT LTD
05.2019 - 08.2022
Cabin Supervisor
JETAIRWAYS INDIA LTD
02.2011 - 05.2019
Ground staff with AIR FRANCE
GLOBAL GROUND SERVICE (GGI)
11.2009 - 02.2011
Customer support & Technical Support
NOKIA INDIA PVT LTD
02.2009 - 11.2009
ADVANCE MAKE-UP ARTIST -
LAKME ACADEMY POWERED BY APTEC
MBA - HR
ANNALMALAI UNIVERSITY
BACHELOR OF BUSINESS MANAGEMENT - BBM
BANGALORE UNIVERSITY
DIPLOMA IN CANADIAN VISA TRAINING - identification of different types of visa employment History
CANADIAN VISA SERVICE
DIPLOMA IN AVIATION AND HOSPITALITY -
FRANKFINN INSTITUTE OF AIR HOSTESS TRAINING
PCMB
MAHARANI LAXMI AMMANI COLLEGE
10TH
NAGASENA VIDYALAYA
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