Avik De

• Manage E2E Accounting Transformation metrics for global territories of client (involves 17 territories & 32 countries)
• Partner with Chief Accounting Officer, Tower leaders & GBPOs to design & implement key performance indicators for Transformation initiatives for PTP, OTC, RTR & Intercompany processes
• Create roadmaps for business critical metrics in collaboration with Tower leaders, Transformation leads & GBPOs
• Design & implement business critical metrics in BI tool as per roadmap
• E2E project management on new KPIs for all towers (Design to Go-Live phases) in collaboration with Tower leaders, Transformation leads, GBPOs, Tower SMEs & digital teams
• Monitor KPIs (using BI tool) & publish territory wise performance on a monthly basis to Senior Leadership teams (including Territory Chief Accounting Officers, Territory CFOs, Regional leads, Transformation leads & Tower leads)
• Prepare & publish Global Performance dashboards for Monthly Business Reviews for all towers. Audience: Global Chief Accounting Officer, Territory Chief Accounting Officers, Territory CFOs, Regional leads, Transformation leads, Tower leads
• Provide analytical insights on KPIs for all towers to drive actions & improve KPIs to achieve yearly targets set by business

Master Black Belt (July 2021- December 2022):

• Lead initiatives providing exposure to senior stakeholders - Internal & External
• Create and lead transformation roadmaps in synchronization with Client priorities to drive value for clients
• Program manage and be accountable of entire delivery of transformation roadmap
• Work with cross functional teams; multiple geographies to run common agenda for transformation and Continuous Improvements
• Ensure delivery of digital intervention by following milestones and being compliant to cost and timeline commitments
• Lead culture of Innovation and help in modernizing operations
• Lead and implement Business Process Management System for new Transitions
• Drive DNA - training, testing and certifications, lead any other productivity initiatives that come up
• Coaching and mentoring of Black Belts and Business analysts

Black Belt (Feb 2019-June 2021):

• Drive Lean & Six Sigma penetration across all bands of employees for portfolio accounts
• Collaborate with client organization to identify continuous improvement opportunities and build roadmaps on GB & BB projects
• Ensure sustainable results through application of change management and control plans
• Act as change agent to foster and support daily work improvement culture
• Mentor, coach and train Green Belts and members of project teams
• Drive and close contractual productivity commitments through LSS and Lean projects
• Drive effective governance with clients and leadership on Monthly/Quarterly basis on status, risks & change management issues

Senior Manager & Knowledge transfer Lead (March 2016-January 2019):

• Participate in Due Diligence/Solution identification workshops to understand the Scope, resource skillset, IT solution/timelines, knowledge transfer timelines & deliverables
• Finalize Knowledge Transfer Approach
• Define Knowledge Transfer effectiveness metrics (FTR metrics) and obtain Client sign off
• Educate Client stakeholders & trainers on the approach & training effectiveness
• Participate in Hiring calls to ensure effective of hiring basis Client JD specs
• Planning knowledge transfer team deployment from Deal award state to Go-live state
• Develop detailed Pre-Knowledge Transfer and Knowledge transfer plans in collaboration with Operations & SME teams on scope outsourced
• Support Onsite/Remote knowledge transfers
• Document Management planning - SOP creation, review and sign off
• Monitor adherence to training schedule & daily communication rigor with key stakeholders
• Lead weekly KT governance calls with client process owners on overall progress/readiness
• Highlighting risks at every stage and creating mitigation plans to ensure adherence to timelines
• Certify resources with License to Production basis completion of trainings, assessments & Client sign off
• Identify action plans from client VOC and closure before Go-Live

F&A Training Manager (November 2009-February 2016)

• Engage with senior leadership across functions to gather inputs and requirements for leadership and client meetings
• Work with client closely to launch any new training program with zero business disruption
• Conduct training needs analysis and develop a framework to enable appropriate curriculum is used for the trainings
• Coordinate with resources and their managers to schedule training sessions based on TNI / training plan
• Create and execute training roadmaps specific to process requirements and revises as appropriate to meet changing needs and requirements
• Facilitate AP Domain sessions to upskill resources for new hires
• Facilitate preparation and update of SOPs as per Genpact standards
• Ensure Training for each employee and support other initiatives in the larger F&A Training Team
• Lead a team of Part Time Process Trainers who are aligned to each Operations Team under account
• Lead Customer Calls on Training Deliverables and Quarterly / Monthly updates, ACHIEVEMENTS | GENPACT

Financial Analysis & Reporting:

• Transitioned the Technology Finance process (Non-Revenue generating Function) for a leading Australian Bank from Melbourne in Oct'08
• Performed Reverse Knowledge Transfer (RKT) to offshore resources followed by Service Rehearsal Testing (SRT), Pilot process & successful Go-live
• Developed OPEX documents for all the transitioned processes that translated to a successful OPEX assessment & sign-off required for Go-Live
• Supporting the financial reporting process for Bank's overall Australian Region including subsidiary entities by providing periodic financial data to functional management, Strategic Financial analysts, Decision support Partners, Finance Controllers, and Chief Financial Officers on an accurate and timely basis to improve Management Efficiency and Business performance
• Project/Time Costing Reporting for contractors working for the bank & the subsidiary entities
• Reporting on Invoices payouts and accruals for contractors working for the bank & the subsidiary entities
• Intercompany Recharges for the bank and its subsidiaries
• Monthly Balance sheet and expense reconciliations for Technology Finance recharges to the bank & its subsidiaries
• Assist Manager in development of corporate objectives and strategies from time to time
• Providing a value-added service by contributing to the financial and operational insight, maintaining strong, and trusting relationship with client
• Provide High end financial reports using Oracle Financial Analyzer (OFA) and Oracle General Ledger (OGL - Oracle 11i) on Ad-hoc basis as requested by clients & ensure accuracy of figures in reports
• Ensure that financial systems control is maintained by providing/restricting access of users to financial databases
• Create and maintain master timetable for Month end activities for team to achieve best SLA results
• Run and complete the General Ledger Link every day to transfer all financial data from Oracle 11i to Oracle Financial Analyzer (OFA)
• Creation/Modification/Closure of Oracle GL segments like Cost Centers, Entities, Product, Accounts etc in Oracle 11i as per Ad-hoc requests received from Onshore Team
• Archiving of financial information in OFA and perform Post Implementation Verification (PIV) to check if data in reports have been archived accordingly
• Configure/Modify financial formulae's in OFA as requested by business
• Perform PIV (Post Implementation Verification) on the new formulae created to check for the desired reports to be generated
• Investigate and Resolve issues pertaining to financial data obtained from the various CUBES in COGNOS (Power play/Impromptu)
• Investigate and Resolve issues pertaining to various reports in Reportnet (Cognos Reporting Tool)
• Identify and Communicate system cutoffs and Outages to all users of Reports Databases.

• Project Accounting & Activity Management for ESG (Enterprise services group)
• Gather accurate matrix for Professional Services business- Project Financial Reporting
• Setting of Cost Budgets that affect revenue generation from projects during month ends
• Generation of Project & Billing reports using BRIO tool
• Handling ad-hoc requests from project managers relating to project setup/staffing/cost budgeting/baselining of funds for invoicing purposes
• Compliance report generation for onsite resources
• Utilization report generation for project resources
• Generation of Unfunded/Funded Billable Report
• Ad-hoc requests executed for revenue generation from Business
• Perform the frenzy quarter close activities
• Trained the US and EMEA teams on the ESG process during process transition to India
• Transitioned the Contracts Management process from Sydney, Australia
• Transitioned the CSI Synergy process from Singapore and Hong Kong
• Data validation for all regions in APJK to check accuracy of data conversion from legacy application to Oracle 11i
• Business Simulation Activities (System testing) performed for whole of APJK for the new Oracle 11i performance for contracts and invoicing

Order To Cash:

• Process Physical claims/credits
• Handling Month End Activities and Partner account reconciliations and generate month end reports
• Implementing Six Sigma in work undertaken
• Handling the customer escalation process
• Reconcile Debit/Credit entries and report on variations
• Generate the BFT (Business Fundamental Tables) for claims during month ends to show SLA trends

Procure To Pay:

• Verification and Troubleshooting of invoices
• Ensure all invoices posted on priority to achieve SLA targets
• Handling queries in generic mail box and allocation of work to team
• Perform frenzy month end close activities

• Handling online technical queries/issues regarding the AOL software used by Members
• Analyzing methods of improving call standards & develop knowledge base for the team
• Drove special project on empathy enhancement to increase site VOC scores