Spoorthy Sagar Sudam

Started as a Procurement Specialist on March 09, 2015, and was promoted to Senior Procurement Specialist on October 01, 2016. Selected as Operations Leader in 2019 continued until 2023 and moved to an Global Individual Contributor role.

Job Description as Global Individual Contributor:

• Handled the entire process of German Supply Chain Act which includes supplier risk management, risk mitigation.
• Learned and worked on a new platform known as Osapiens (tool)
• ISO certification checks and requests.
• Approver of Vendor Third Party Intermediary risks
• Supplier Risk profiling
• Worked through different platforms for Financial Assessments of the company.
• Worked with Global Legal and Compliance team.
• Owner of the process for Anti-Corruption and Third-Party Intermediaries

Started as a Procurement Specialist on March 09, 2015, and was promoted to Senior Procurement Specialist on October 01, 2016. Selected as Operations Leader in 2019.

Job Description as Operations Leader:

• Handled the team of 10 people for Packaging Commodity and 3 from RAW Materials. Later handled Logistics, Advice of Delivery team, Global Trade Compliance, Warehouse Management team.
• Worked with buyers in NA region on the work allocation, resolve complaints, take the client satisfaction scoring from the buyers for my direct team members.
• Supported on escalation queries during the shortage of materials at site.
• Worked on invoicing queries of top critical suppliers.
• Handled credit hold shipment special cases.
• Drive the Key Performance Indicators (KPI’S)
• Led as SPOC for the center on few Global projects.
• Driven Savings initiatives for the center
• Conduct One-on-One meetings on monthly basis.
• Drive quality and work on action points.
• Part of Respect for Committee as part of Core Value connect.
• Worked on minimizing attrition.
• Conducted Performance dialogue sessions/ half yearly performance and yearly performance ratings.
• Experience on Taxonomy
• Provided support to the team on their projects and train the new joiners.
• Handled Leave Management
• Plan the career development through Internal job postings for the team members and prepare them for the next level.
• SOP reviews, Policies and procedures updates
• Rewards and Recognitions program

Job Description as Senior Procurement Specialist:

• Providing Buying, Transaction, Strategic & Analytic support to buyers in North America region in Indirect Commodities (Marketing Communications and Professional Services
• Handling buy services for Marketing purposes including Promotional Programs, Advertising Services & Literature Fulfillment, Translations, Promotional Merchandise and Market Research.
• Handling recruiting services, Training, Relocation services in Professional Services.
• Converting Requisitions to Purchase orders using SAP including material purchase orders.
• Create and assist Buyer based in the United States in contract creation.
• Day to Day Creation of Amendments which include extension of period of agreement, Notifications and Price Change documents.
• Contact suppliers for negotiation on payment terms and various other clauses in the contract.
• Assist in creating shopping carts through SRM (Supplier Relationship Management Tool) and creating confirmations for 3-Way match for invoices to be paid correctly.
• Resolve invoice disputes to make sure the suppliers get paid On-Time and excess payments are not made.
• Day to Day management of contracts / agreements in E Sourcing and transactional systems, i.e. SAP involving, Updating prices, Buyer of Records, expiration date, Cost Centre etc.
• Analyze Spend Data for a supplier or sub-commodity as per the buyer’s requirement.
• Assist the Team Lead in Quarterly Dashboard calls with Sourcing Managers and Buyers.
• Have sound knowledge in steps required for Commitment and Non–Commitment agreements which involves Finance Approval, Cost Approval and Execution approval.
• Lead the Supplier Qualification and Selection Process
• Support the RFP initiation.
• Prepare the KPI metrics.
• Provide support to the team and the new joiners.
• Front Face to buyers for Professional Services – Recruiting and Marketing Communications commodity.
• Lead the Renewals
• Update new process changes to the team.

• Supporting the Sales Team across Gulf and Eastern Med countries.
• Responsibilities:
• Providing Market Related Documents
• Customizing the materials
• Supporting Marketing Teams
• Provide and prepare the presentations to the Sales Team
• Addressing the local team Queries
• Publish the content in Websites for Middle East region.
• Work with the back-end web team for content publishing.
• Research on New Mutual Fund products and prepare presentations on the same.
• Collection of Sales data and provide analysis to the leadership team.

• Providing back-office support to Consumer and Small Business Online Banking customers holding accounts with Bank of America.
• Responsibilities:
• Perform maintenance, file disputes and claims on customer’s accounts upon the request.
• Respond to customer’s email on time with 100% accurate information.
• Publish the Production report to the team on a weekly basis.
• SPOC for sharing the process updates in daily meetings.
• Subject Matter Expert for a batch in email process for California region
• Perform Quality check for the team internally.
• Share the new updates for process to the team on daily basis.