Spoorthy Urs

Achievements/Tasks

· As admin, responsible for installation, configuration, upgrade, maintenance, decommissioning, change, incident, problem management, deployment of applications and changes in the Non-Prod & Prod environments and ensuring support for all needs in global.

· Work closely with software developers and QA Engineers for the defects and releases.

Monitoring the server health checkup & performance. Troubleshoot the application issues by working with customers, vendors, and QC and development teams.

PROJECTS

Concur Application (11/2020 - 07/2023)

Worked on SAP Concur where we manage all employees’ travel & expense related data at an organizational level.

Global Finance applications (11/2020 - 07/2023)

1.Worked on finance applications such as Tagetik, Reval, Getpaid is SAAS application, user creation & access. Explaining management procedures for testing and release, describe the process Functional/technical environment of the application, and provide the necessary guidance to maintain/support the application.

2. As admin we create users in repositories, grant, modify & remove user access rights in both prod & test environment. Password resets. Handling any issues related to application.

3. Restart of the server & services. Experience of solution deployment activities, upgrading & installing the latest version of the services.

Product Information Management (11/2020 - 07/2023)

(PIM) is a repository for all product & item details. All business details such as product is stored, maintained and managed by this application.

JD Power (11/2018 - 07/2020)

Being an Incident Management Co-Ordinator Handling account management activity and ensure that the process complies with agreed policy. Account Management contains the following:

1. New Hire Onboarding Requests

2. Offboarding Requests

3. Active Directory Account Management (Creation/Disable/Modification)

4. Security Group Management (Creation/Disable/Modification)

Activities:

1. To check whether the Onboarding Request has been accepted by Service Desk.

Achievements/Tasks

· Configured QuickBooks on servers including adding/removing users and permissions through Active Directory.

· Installing, monitoring, configuring, testing and maintaining Financial QuickBooks software both windows and cloud-based platform.

Troubleshoot the application issues by working with customers, accountants, tier3.

Achievements/Tasks

· Fixing Broadband and landline issues of BT Customers.

· Troubleshooting of BT Hubs, BT Handsets.

· Managing Email Profile of BT Employees; Login issues, Password Issues.

· Troubleshoot of MS Office Application over remote for BT Employees.

· Experience on Ticketing Tools like OneView & Resolve.

· Responding to Incidents including Calls, Chat and Emails for BT Employees