Summary
Overview
Work History
Education
Skills
Roles And Responsibilities
Languages
Training
Industrial Visits
Personal Information
Timeline
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PREM KUMAR S

PREM KUMAR S

Automobile Engineer
Katpadi taluka,TAMIL NADU

Summary

Dynamic service leader with extensive experience at Ganesh Cars Pvt. Ltd., excelling in operational efficiency and customer service. Proven track record in enhancing service quality and driving revenue growth through effective dealer support and training. Skilled in Automotive repairs and maintenance techniques, with a strong focus on problem-solving and customer retention.

Overview

12
12
years of professional experience
2012
2012
years of post-secondary education

Work History

Senior Manager

Ganesh Cars Pvt. Ltd. - Nexa
10.2020 - Current
  • Service Operations – Overseeing service quality, TAT, and customer satisfaction across 3 outlets.
  • Dealer Support – Guiding dealers on warranty policies, claim settlements, and service SOPs.
  • Customer Handling – Resolving escalations, improving Net Promoter Score (NPS), and ensuring customer retention.
  • Technical Assistance – Supporting workshops with troubleshooting, product updates, and training.
  • Training & Compliance – Conducting workshops for service staff and ensuring adherence to Maruti Suzuki standards.
  • Spare Parts Management – Ensuring availability, stock optimization, and reducing shortages. Revenue Growth – Driving VAS sales (Extended Warranty, RSA, Service Packages) and increasing customer visits.
  • Warranty Process - Handling Warranty Parts , inspecting Before and After replacement and finding exact defect in the part , ensure on the dispatching the part to factory .

IN HOUSE TRAINER – for All 16 Workshops

Ganesh cars Pvt. Ltd.
07.2017 - 09.2020
  • Training & Compliance – Conducting workshops for service staff and ensuring adherence to Maruti Suzuki standards.

Sr.Service Manager-NEXA

Ganesh cars Pvt. Ltd.
10.2016 - 06.2017

Washing Staff , Warranty Incharge , ServiceAvisor

Ganesh cars Pvt. Ltd.
Vellore
05.2013 - 09.2016

Education

B.E - Automobile Engineering

SACS M.A.V.M.M Engineering College
Katpadi , Vellore
03.2012

HSC - Bio Maths

Don Bosco Hr Sec School

SSLC -

Don Bosco Hr Sec School

Skills

Problem solving

Hybrid and electric vehicles

Electrical systems

Powertrain engineering

Teamwork and collaboration

Mechanical troubleshooting

Multitasking Abilities

Professionalism

Roles And Responsibilities

  • Responsible to guide the clients on maintaining their vehicles and ensuring efficient performance of the vehicles
  • Identify the reasons for malfunctioning of the vehicle and assign technician to perform the repair works
  • Advise the clients on using the vehicle appropriately and ensuring regular servicing and maintenance to the engines
  • Oversee the work of technicians and provide them assistance for complex repair work

Languages

  • Tamil
  • English
  • Kannada

Training

  • Training Program conducted by ATS-ELGI Industries, Coimbatore, Tamil Nadu, 02/01/10
  • One day workshop on RC CAR designing organized by dept of Automobile engineering
  • One day technical seminar on “ALTERNATE FUELS” for automobiles

Industrial Visits

  • VOLKSWAGEN. DAS AUTO., Pune, Maharashtra
  • ARAI (The Automotive Research Association of India), Pune, Maharashtra
  • ASHOK LEYLand, Chennai, Tamil Nadu
  • Asahi india glass limited, Chennai, Tamil Nadu

Personal Information

Timeline

Senior Manager

Ganesh Cars Pvt. Ltd. - Nexa
10.2020 - Current

IN HOUSE TRAINER – for All 16 Workshops

Ganesh cars Pvt. Ltd.
07.2017 - 09.2020

Sr.Service Manager-NEXA

Ganesh cars Pvt. Ltd.
10.2016 - 06.2017

Washing Staff , Warranty Incharge , ServiceAvisor

Ganesh cars Pvt. Ltd.
05.2013 - 09.2016

HSC - Bio Maths

Don Bosco Hr Sec School

SSLC -

Don Bosco Hr Sec School

B.E - Automobile Engineering

SACS M.A.V.M.M Engineering College

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PREM KUMAR SAutomobile Engineer