PREM KUMAR S
Automobile Engineer
Katpadi taluka,TAMIL NADU
Summary
Dynamic service leader with extensive experience at Ganesh Cars Pvt. Ltd., excelling in operational efficiency and customer service. Proven track record in enhancing service quality and driving revenue growth through effective dealer support and training. Skilled in Automotive repairs and maintenance techniques, with a strong focus on problem-solving and customer retention.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
Work History
Senior Manager
Ganesh Cars Pvt. Ltd. - Nexa
10.2020 - Current
- Service Operations – Overseeing service quality, TAT, and customer satisfaction across 3 outlets.
- Dealer Support – Guiding dealers on warranty policies, claim settlements, and service SOPs.
- Customer Handling – Resolving escalations, improving Net Promoter Score (NPS), and ensuring customer retention.
- Technical Assistance – Supporting workshops with troubleshooting, product updates, and training.
- Training & Compliance – Conducting workshops for service staff and ensuring adherence to Maruti Suzuki standards.
- Spare Parts Management – Ensuring availability, stock optimization, and reducing shortages. Revenue Growth – Driving VAS sales (Extended Warranty, RSA, Service Packages) and increasing customer visits.
- Warranty Process - Handling Warranty Parts , inspecting Before and After replacement and finding exact defect in the part , ensure on the dispatching the part to factory .
IN HOUSE TRAINER – for All 16 Workshops
Ganesh cars Pvt. Ltd.
07.2017 - 09.2020
- Training & Compliance – Conducting workshops for service staff and ensuring adherence to Maruti Suzuki standards.
Sr.Service Manager-NEXA
Ganesh cars Pvt. Ltd.
10.2016 - 06.2017
Washing Staff , Warranty Incharge , ServiceAvisor
Ganesh cars Pvt. Ltd.
Vellore
05.2013 - 09.2016
Education
B.E - Automobile Engineering
SACS M.A.V.M.M Engineering College
Katpadi , Vellore 03.2012
HSC - Bio Maths
Don Bosco Hr Sec School
SSLC -
Don Bosco Hr Sec School
Skills
Problem solving
Hybrid and electric vehicles
Electrical systems
Powertrain engineering
Teamwork and collaboration
Mechanical troubleshooting
Multitasking Abilities
Professionalism
Roles And Responsibilities
- Responsible to guide the clients on maintaining their vehicles and ensuring efficient performance of the vehicles
- Identify the reasons for malfunctioning of the vehicle and assign technician to perform the repair works
- Advise the clients on using the vehicle appropriately and ensuring regular servicing and maintenance to the engines
- Oversee the work of technicians and provide them assistance for complex repair work
Languages
- Tamil
- English
- Kannada
Training
- Training Program conducted by ATS-ELGI Industries, Coimbatore, Tamil Nadu, 02/01/10
- One day workshop on RC CAR designing organized by dept of Automobile engineering
- One day technical seminar on “ALTERNATE FUELS” for automobiles
Industrial Visits
- VOLKSWAGEN. DAS AUTO., Pune, Maharashtra
- ARAI (The Automotive Research Association of India), Pune, Maharashtra
- ASHOK LEYLand, Chennai, Tamil Nadu
- Asahi india glass limited, Chennai, Tamil Nadu
Personal Information
Timeline
Senior Manager
Ganesh Cars Pvt. Ltd. - Nexa
10.2020 - Current
IN HOUSE TRAINER – for All 16 Workshops
Ganesh cars Pvt. Ltd.
07.2017 - 09.2020
Sr.Service Manager-NEXA
Ganesh cars Pvt. Ltd.
10.2016 - 06.2017
Washing Staff , Warranty Incharge , ServiceAvisor
Ganesh cars Pvt. Ltd.
05.2013 - 09.2016
HSC - Bio Maths
Don Bosco Hr Sec School
SSLC -
Don Bosco Hr Sec School
B.E - Automobile Engineering
SACS M.A.V.M.M Engineering College