Spriha Biswas
Hyderabad
Summary
Technical IT Professional with over 11+ years of experience in ServiceNow, specializing in ITSM, CMDB, HRSD, ITAM, WSD, and Event Management within the ITOM suite. Proven expertise in BMC ITSM suite and CMDB, currently serving as Associate Manager at Accenture Limited. Skilled in ServiceNow IT Service Management, including CMDB and HRSD onboarding and integrations. Strong understanding of ITIL concepts enhances operational efficiency and service delivery.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Technical Architect - Servicenow
Bristol Myers Squibb
Hyderabad
04.2025 - Current
- Led technical team for CMDB module, ensuring effective requirement gathering and delivery.
- Managed stakeholder communications and facilitated productive demos to showcase project progress.
- Coordinated cross-team collaboration to onboard various teams onto ServiceNow platform.
Associate Manager
Accenture Limited
Hyderabad
08.2021 - 04.2025
- Streamlined CMDB and integrations as lead consultant and architect.
- Served as architect and solution consultant for banking client in USA.
- Provided architectural guidance and consulting for healthcare client in Singapore.
- Conducted workshops to assist business analysts in translating requirements into user stories.
- Led team in building and implementing user stories per best practices.
- Collaborated with customers to align business needs with application functionalities.
- Coordinated UAT testing with testing team and secured necessary signoffs.
- Managed documentation and processes to ensure seamless production go-live.
Consultant
Infosys Limited
06.2019 - 08.2021
- As a CMDB developer, was responsible for building a custom framework that will guide CMDB management, assignment, and approvals
- Build ACLs to restrict access across CMDB as per the custom framework
- Build logic and flow for assignment of tickets and approval configurations as per the custom framework
- Handled multiple integrations end to end using REST and SOAP
- Developed SOAP integration to publish incident details for 3rd party consumption
- Bidirectional integration with BMC remedy via Atrium Orchestrator
- Integrated the ServiceNow event management with BMC True sight using Push Mechanism
- Configured Event Processing rules, Alert Processing rules and flow designer as per the requirement
- Worked on cloning and post cloning activities
- Handled end to end production deployment including batching of update sets, documentation and handling production deployment
- Cloning environments from Production to UAT and Dev
- Handled Pre and Post Upgrade activity in Dev, UAT and Production
- Resolved SSO related issues post cloning
- Documented the post upgrade activities
- Documented the production upgrade
Senior Infra Developer
Cognizant Technology Solutions
07.2017 - 05.2019
- Handle the daily requests through mails and tickets
- User Management
- Load, manipulate and maintain data between ServiceNow and other systems
- Maintains and support ServiceNow operational functions
- Perform assessments and listen to internal customers to understand and anticipate their business needs and determine their priorities in the context of the overall enterprise and strategy
- Worked on Business Rules, Client scripts, UI policies and Data polices for IM, PM and CM as per the requirement
- As a Developer, worked on the new functionality build and deployments
- As a system admin, worked on issues and problem tickets, highlighted by the users
- Bug Tracking and defect fixing for Upgrade and Migration
- Post Upgrade and migration environment support
- Worked on Building new CMDB interfaces
- Worked on existing CMDB integration issues
Associate System Engineer
Tech Mahindra
12.2013 - 06.2017
- Travelled on site for transition from Client on the existing environment
- Hands-on experience in ITSM, SRM and ARS
- Client interaction for requirement gathering and other concerns
- Handle the daily requests through mails and tickets
- Loading data from various sources using Pentaho tool and AIE
- Working on post migration issues like performance issue, data cleanup, etc
- Troubleshooting data issues
- Working in collaboration with other teams for patching and other CR activities
- Working on issues with the Reconciliation jobs including Identification and Merge activities
- RCA for any major issues or problems registered
Education
MBA - Distance
ICFAI University
01.2017
BCA - H
WBUT
01.2013
Higher Secondary -
West Bengal
01.2010
Secondary -
West Bengal
01.2008
Skills
- ServiceNow IT service management
- ServiceNow HR service delivery
- ServiceNow asset management
- ServiceNow workplace services
- ServiceNow integrations
- ServiceNow event management
- BMC Remedy IT service management
Certification
- ServiceNow Certified Administrator (CSA)
- ServiceNow Certified Application Developer
- CIS- HR Service Delivery
- CIS- Event Management
Careerabstract
Technical IT Professional with 10+ years of experience in Servicenow specializing ITSM suite, CMDB, HRSD, ITAM, WSD and Event Management from ITOM suite. Previously having experience in the BMC ITSM suite and CMDB. Currently associated with Accenture Limited, as Associate Manager. Adept in working extensively across Service now IT Service Management Suites including CMDB, HRSD onboarding and integrations. I have good knowledge in ITIL concepts.
Personal Information
Passport Number: B6532490
Timeline
Technical Architect - Servicenow
Bristol Myers Squibb
04.2025 - Current
Associate Manager
Accenture Limited
08.2021 - 04.2025
Consultant
Infosys Limited
06.2019 - 08.2021
Senior Infra Developer
Cognizant Technology Solutions
07.2017 - 05.2019
Associate System Engineer
Tech Mahindra
12.2013 - 06.2017
MBA - Distance
ICFAI University
BCA - H
WBUT
Higher Secondary -
West Bengal
Secondary -
West Bengal
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