Accomplished Associate Manager at Standard Chartered Global Business Services Pvt Ltd, adept in Operations and Financial Management with a proven track record in enhancing team performance and efficiency. Excelled in staff training, strategic planning, and risk management, driving significant improvements in cost-efficiency and operational excellence. Demonstrates exceptional leadership and client management skills, fostering innovation and continuous improvement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Associate Manager
Standard Chartered Global Business Services Pvt Ltd
Chennai
10.2018 - Current
Managed the daily workflow of team members to meet organizational goals.
Facilitated the development of staff by providing training, coaching, and feedback.
Developed and implemented strategies to ensure cost-efficient operations
Analyzed financial data to identify trends and areas for improvement.
Created monthly reports outlining progress on key initiatives
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Evaluated individual and team business performance and identified opportunities for improvement.
Delegated work to staff, setting priorities and goals.
Handled responsibilities successfully in manager's absence.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Produced thorough, accurate and timely reports of project activities.
Team Leader
Standard Chartered Bank - GBS
Chennai
04.2015 - 10.2018
Motivated team members through recognition programs and performance-based incentives.
Provided coaching and feedback on employee performance, encouraging professional development.
Coordinated daily operations, ensuring team adherence to company policies and procedures.
Fostered a culture of continuous improvement, encouraging innovation and efficiency.
Collaborated with other departments to ensure alignment of goals across teams.
Senior Officer, Operations
Standard Chartered Bank - GBS
Chennai
10.2013 - 04.2015
Assessed company operations for compliance with safety standards.
Identified needs of customers promptly and efficiently.
Maintained positive working relationship with fellow staff and management.
Monitored operations and reviewed records and metrics to understand company performance.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Worked effectively in team environments to make the workplace more productive.
Implemented strategies to take advantage of new opportunities.
Officer
Standard Chartered Bank - GBS
Chennai
01.2010 - 10.2013
Monitored and reported on operational performance metrics.
Ensured the security and confidentiality of sensitive information.
Led training and development programs to enhance team skills and performance.
Maintained positive working relationship with fellow staff and management.
Provided guidance to team members on how to effectively complete tasks within established timelines.
Completed day-to-day duties accurately and efficiently.
Worked effectively in team environments to make the workplace more productive.
Worked with cross-functional teams to achieve goals.
Processing Officer
Tata Mutual Fund
Chennai
04.2005 - 12.2009
Verified documents to ensure compliance with regulations
Entered information into computer systems accurately and efficiently
Reviewed and processed incoming applications for accuracy and completeness
Education
MBA - Finance Management
Annamalai University
Chidambaram, Tamil Nadu
04.2021
Master of Science - Information Technology
Annamalai University
Chidambaram, Tamilnadu
04.2007
Bachelor of Science - Bio Chemistry
University of Madras
Chennai, Tamilnadu
04.2002
High School Diploma -
Aacini Matriculation Higher Secondary School
Chennai, Tamilnadu
01.1999
Skills
Operations Management
Client management
Financial Management
Staff Management
Staff Training and Development
Strategic Planning
Presentations
Technical Management
Risk Management
Certification
Icon Award in Standard Chartered GBS
Value Champ Award in Standard Chartered GBS
Various Spot Awards
Certificate in Risk Oriented Training
Languages
English, To Speak, Read and Write
Tamil, To Speak, Read, and Write
Telugu, To Speak
Personal Information
Date of Birth: 08/28/81
Timeline
Associate Manager
Standard Chartered Global Business Services Pvt Ltd
10.2018 - Current
Team Leader
Standard Chartered Bank - GBS
04.2015 - 10.2018
Senior Officer, Operations
Standard Chartered Bank - GBS
10.2013 - 04.2015
Officer
Standard Chartered Bank - GBS
01.2010 - 10.2013
Processing Officer
Tata Mutual Fund
04.2005 - 12.2009
Icon Award in Standard Chartered GBS
Value Champ Award in Standard Chartered GBS
Various Spot Awards
Certificate in Risk Oriented Training
MBA - Finance Management
Annamalai University
Master of Science - Information Technology
Annamalai University
Bachelor of Science - Bio Chemistry
University of Madras
High School Diploma -
Aacini Matriculation Higher Secondary School
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