Sqn Ldr (Dr) Chanchal Mertia
Pune
Summary
Results-driven professional with extensive experience in HR, General Administration, and Procurement. Proven ability to streamline operations and enhance team performance through effective policy implementation and personnel management. Skilled in financial activities, payroll processing, and maintaining compliance with regulatory requirements. Committed to fostering positive workplace relationships and driving organizational growth through strategic cost-saving initiatives.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Head Administration and CSR
M&M Ltd Engine Plant Chakan
Pune
07.2024 - Current
- Established high standards for facility management and housekeeping, ensuring compliance with international norms.
- Managed single large premises and multiple locations across various geographies.
- Oversaw office equipment maintenance, including AC, DG, EPBX, UPS, and vendor infra repairs.
- Developed corporate strategies and governance structures in collaboration with top management.
- Ensured effective PM planning and conducted ad hoc repairs to minimize costs.
- Rolled out ISO 9001 manual for Administration Operations, standardizing SOPs across 34 locations.
- Defined administration policies and procedures while coordinating SOP preparation with QA.
- Conducted internal audits post-implementation to ensure adherence to processes.
Head of Administration and CSR
Mahindra Heavy Engines Ltd
Pune
01.2021 - 06.2024
- Implemented ISO 9001:2015 procedures, successfully completing audit for Pune location in February 2021.
- Managed facilities across MHEL, ensuring adherence to COVID-19 protocols.
- Oversaw forecasting, budgeting, procurement, distribution, and consumption of resources.
- Directed revenue management and control initiatives to optimize financial performance.
- Spearheaded office administration activities, enhancing operational documentation processes.
- Selected and developed vendors to meet diverse organizational requirements.
- Prepared business cases for approvals related to facility renewals and enhancements.
- Monitored workflow and schedules, adjusting processes to improve efficiency and quality.
- Overlooked all security and Fire related services both for operations and procurement of related equipment's
Manager Administration Operations
Mahindra & Mahindra
Mumbai
06.2015 - 12.2020
- Implemented ISO 9001:2015 procedures and completed successful audit for Mumbai location.
- Managed facilities across various offices totaling approximately 200,000 sq. ft., adhering to COVID-19 protocols.
- Oversaw forecasting, budgeting, procurement, distribution, and resource consumption.
- Controlled revenue management processes to optimize financial performance.
- Led office administration activities, ensuring secure handling of confidential documentation.
- Assessed employee training needs and organized programs to enhance skills.
- Developed and selected vendors to meet organizational requirements efficiently.
- Maintained operations by enforcing policies and procedures while ensuring safety compliance.
Squadron Leader (Senior Finance Officer)
Indian Air Force
01.2010 - 12.2013
- Guided and ensured financial management functions including payroll preparation for 2500+ personnel’s
- Functioned as Cross Functional Team Member of many projects including construction, maintenance of buildings and boundary walls at various Air Force bases in co-ordination with the Military Engineering Services involving preparation of RFPs, inviting and opening of Commercial and Technical bids and selection of the contractors.
- As security-in-charge at various Air force bases, spearheaded activities in procurement and implementation of security equipment’s, monitoring the maintenance and operation of services and actively involved in formation of various policies related to security of the bases.
- HRM, Operations, Training and Administration
- Resourcefully managed task-forces entailing orientation, competency mapping, career development, remuneration, leave planning, and conflict resolution within demanding deadlines and budgets.
- Conceptualized and effected measures/modifications in the standard operating procedures to optimize resource & capacity utilization in war and peace conditions based on differential needs and competency levels of manpower.
- On-the-job training of 250 air warriors towards Operational Preparedness.
- Drive force for: Overall audit clearances of the bases from CDA Dehradun
- Financial management including budgeting, forecasting, procurement & inventory management
- Supervised planning and projecting the budget requirements of the AF Bases to ensure unhindered procurement of the required equipment and services
- Liaised with: Suppliers & dealers to ensure supply of right quantity and best quality in less lead time and at an economical cost
- Inter/ intra department activities for smooth functioning of the processes
- Civil Fire Agencies to provide fire support services
- Handled HR functions including performance review, appraisals, disciplinary procedures and promotions
- Administered manpower planning, policy making and its implementation in operational and administrative set-ups along with training and grievances redressals
- Developed policies including planning and coordination of foreign delegations & VVIP visits
- Managed security of sensitive location at various Air Force bases
- Organized events and functions of different scale for the organization
Flight Lieutenant (Deputy Senior Finance Officer)
Indian Air Force
01.2006 - 12.2009
- Supervised budgeting and procurement processes to ensure seamless operations at Air Force bases.
- Spearheaded procurement and implementation of security equipment while monitoring service operations.
- Ensured financial management functions, including payroll preparation for personnel.
- Managed HR functions, including performance reviews, appraisals, and disciplinary procedures.
- Developed training programs for 250 air warriors to enhance operational preparedness.
- Optimized resource and capacity utilization through modifications in standard operating procedures.
- Collaborated on diverse projects involving construction and maintenance of facilities at multiple Air Force bases.
- Coordinated with suppliers to secure quality materials at economical costs.
Flying Officer (Finance Officer)
Indian Air Force
01.2003 - 12.2005
- Oversaw financial management functions, preparing payroll for over 2,500 personnel.
- Spearheaded procurement and implementation of security equipment while monitoring service operations.
- Supervised budgeting and procurement processes to ensure seamless operations at Air Force bases.
- Collaborated on diverse construction and maintenance projects across multiple Air Force bases.
- Developed training programs for air warriors, enhancing operational preparedness.
- Optimized resource utilization by modifying standard operating procedures.
- Managed HR functions, including performance reviews, appraisals, and disciplinary actions.
- Coordinated with suppliers to secure quality materials at economical costs.
Education
Doctorate in Management Studies - International HR
ISBM
01.2018
MBA - Finance
Amity University
Noida01.2014
PGCBM -
NMIMS
Mumbai01.2013
Basic & Professional Courses -
Air Force Administrative College
Coimbatore01.2008
B.Com. -
Pune University
01.2001
Skills
- Discipline and determination
- Respectfulness and patience
- Dedication and enthusiasm
- Precision in problem solving
Accomplishments
- Award of excellence for PhD Thesis in International HR From ISBM
- ISO Certified Internal Auditor (TUV India 9001:2015)
- Mahindra Yellow Belt certification for Reduction in Stationary Cost - Admin
- Award of Excellence for Drive for diversity – Mahindra and Mahindra Ltd
Personal Information
Date of Birth: 07/09/80
Current Position
Head Administration and CSR, Mahindra and Mahindra Ltd., Engine Plant Chakan, Pune, Maharashtra, 01/01/21
Affiliations
- FMLA - Leadership award for exemplary skills & competence in Facilities Management & workplace Management
- Star Performer Award for Best ESOP Activities for CSR
- Best CSR project for Integrated Village development at group companies level by Mahindra and Mahindra Ltd.
- Indian CSR Award at National level for Women Empowerment project in Khed Taluka, Pune.
- iNFHRA Silver Award for Excellence in Workplace Diversity and Inclusion
- iNHFRA Bronze Award for Excellence in ESG
Languages
Hindi
First Language
English
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Certification
- Certified Internal ISO Auditor - TUV Nord
Key Result Areas
- Cost Optimisation
- Sustainable development through CSR
- Implementation of Office TPM
- Customer Centricity and enhancement of manpower productivity
Timeline
Head Administration and CSR
M&M Ltd Engine Plant Chakan
07.2024 - Current
Head of Administration and CSR
Mahindra Heavy Engines Ltd
01.2021 - 06.2024
Manager Administration Operations
Mahindra & Mahindra
06.2015 - 12.2020
Squadron Leader (Senior Finance Officer)
Indian Air Force
01.2010 - 12.2013
Flight Lieutenant (Deputy Senior Finance Officer)
Indian Air Force
01.2006 - 12.2009
Flying Officer (Finance Officer)
Indian Air Force
01.2003 - 12.2005
Doctorate in Management Studies - International HR
ISBM
MBA - Finance
Amity University
PGCBM -
NMIMS
Basic & Professional Courses -
Air Force Administrative College
B.Com. -
Pune University
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