Samuel Raab
Indianapolis
Summary
Determined candidate with leadership experience and education seeking an opportunity to contribute as an Epic End User Device Team Lead. I am driven by a commitment to excellence, and a pro-active approach to problem solving.
Overview
6
6
years of professional experience
Work History
Total Loss Specialist
Insurance Auto Auctions
02.2023 - Current
- Provided exceptional customer service while guiding customers through the total loss process, resulting in positive feedback from clients.
- Maintained compliance with state regulations and company policies throughout the total loss process, avoiding potential legal issues and penalties.
- Collaborated with colleagues across departments when necessary to expedite claim processing times and ensure client satisfaction.
- Managed a high volume of cases simultaneously while maintaining organization and attention to detail, contributing to overall team success.
- Utilized strong analytical skills to evaluate complex claims and determine appropriate courses of action, contributing to the successful resolution of challenging cases.
Team Leader
Fedex
05.2019 - 02.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Education
Business Management
Indiana State University
Terre Haute, IN12-2021
Associate of Science - Accounting
Ivy Tech Community College of Indiana
Indianapolis, IN05-2020
Skills
- Leadership
- Communication
- Project Management
- Customer Service
- Analysis
- Problem Solving
Timeline
Total Loss Specialist
Insurance Auto Auctions
02.2023 - Current
Team Leader
Fedex
05.2019 - 02.2023
Business Management
Indiana State University
Associate of Science - Accounting
Ivy Tech Community College of Indiana
Similar Profiles
Yougetta GajrajYougetta Gajraj
Title Specialist at Insurance Auto Auctions, IAATitle Specialist at Insurance Auto Auctions, IAA
Sharlay WoodsSharlay Woods
Total Loss Customer Care Specialist at Insurance Auto Auctions, IAATotal Loss Customer Care Specialist at Insurance Auto Auctions, IAA
Sydney DialSydney Dial
Senior Customer Service Representative at Insurance Auto Auctions, IAASenior Customer Service Representative at Insurance Auto Auctions, IAA
Sneha NakkaSneha Nakka
QA Automation Engineer at Insurance Auto AuctionsQA Automation Engineer at Insurance Auto Auctions
Brooke LeavellBrooke Leavell
ER Registered Nurse at Community North HospitalER Registered Nurse at Community North Hospital