S. RAMANA RAO
HEAVY LINE PARTS MANAGER
VIJAYAWADA
Summary
- Focused Retail Manager well versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.
- Store Manager equipped with extensive experience in retail management and sales.
- Employs excellent leadership skills and multi-tasking strengths.
- Accurately record, remember, and verbally communicate detailed information.
- Exceptional command of the English language with strong written and transcription skills.
- Seasoned Front End Supervisor proficient in Inventory operational procedures, leading teams and training employees.
- Reliable and diligent professional with first-rate skills in assigning, overseeing and assessing work.
- Bringing 09 years’ experience and the desire to go above and beyond job duties to exceed company expectations.
- Organized and detail-oriented; knack for understanding procedures and logistics. Backgrounds and temperaments.
- Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
- Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
HEAVY LINE PARTS MANAGER
VARUN MOTORS PVT LTD
VIJAYAWADA
01.2021 - Current
- Collaborated with team members to achieve target results.
- Worked with customers to understand needs and provide excellent service.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used coordination and planning skills to achieve results according to schedule.
- Increased customer satisfaction by resolving issues.
- Exceeded goals through effective task prioritization and great work ethic.
- Retaining The Existing Major account customers by maintaining rapport
- Scheduled Visits to the Listed corporate business houses and building business prospects
- Ensuring no maintenance lapse for all machines by tracking weekly with help of telematics system
- Managed over 50 Customer calls per day
- Material retail discipline planning against assigned targets
- Increased sales by 35% Year on year from 2020 to 2021.
Store Manager
Varun Motors, JCB India Ltd
Vijayawada
07.2015 - 01.2021
- Controlling the product's inputs & outputs from OEM and to warehouses
- Identify and remove bottlenecks in storage, deliveries&Departmental Coordination
- Hiring, Training & Mentoring new warehouse associates
- Avoiding product shortage
- In time triggering product's purchasing process
- Manage budget and complete Monthly, quarterly and yearly reports detailing activities and improvement plans
- Proactively identified and solved complex problems that impacted operations management and business direction
- Resolved customer problems by investigating issues, answering questions and building rapport
- Reconciled daily sales transactions to balance and log day-to-day revenue
- Protected store from loss or theft by setting and enforcing clear security policies
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
Service Executive
MGB MOTOR AND AUTO AGENCIES PVT.LTD
Khammam
11.2009 - 06.2015
- Escalated incidents to next level to remain compliant with company's standards and procedures
- Involvement in stock order and store activities to practice breakdown maintenance
- Service CRM maintenance in SAP business one
- Recommend to customers the benefits of using genuine parts and lubricants
- Collaborated with customers to discuss service needs and offer available solutions
- Model expected customer service standards to promote customer satisfaction, loyalty and retention.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution
- Maintained high customer satisfaction standards to meet and exceed targets
- Documented problems and corrective actions to maintain records
- Supervised site investigations, reported issues and escalated those that required further assistance
Education
Diploma in Engineering - Mechanical Engineering
At Govt .Polytechnic, S.B.T.E.T
Kothagudem 06.2006 - 07.2009
S.S.C -
Ravindranath Tagore Vidyalayam
Wyra,Khammam Dist 06.2005 - 06.2006
SAP Business One(Material management, Inventory , Service CRM & Sales Opportunities Modules) - undefined
Skills
Relationship building and management
Accomplishments
- Reduced Inventory levels and increased the stock turn levels by reorganizing ordering Procedures
- Identified problem with Territory Nonmoving inventory and solved it
- Overall growth in my territory of revenue is around YOY @ 35%
- Got Awarded Performer of the year & Certificate of Appreciation by Varun Motors Pvt Ltd for three years in A Row
Timeline
HEAVY LINE PARTS MANAGER
VARUN MOTORS PVT LTD
01.2021 - Current
Store Manager
Varun Motors, JCB India Ltd
07.2015 - 01.2021
Service Executive
MGB MOTOR AND AUTO AGENCIES PVT.LTD
11.2009 - 06.2015
Diploma in Engineering - Mechanical Engineering
At Govt .Polytechnic, S.B.T.E.T
06.2006 - 07.2009
S.S.C -
Ravindranath Tagore Vidyalayam
06.2005 - 06.2006
SAP Business One(Material management, Inventory , Service CRM & Sales Opportunities Modules) - undefined
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