SRAVAN GUPTA
Ecommerce Operation Officer
Mumbai
Summary
Knowledgeable and dedicated sales professional with extensive experience in Pharma. & FMCG industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
SENIOR OFFICER
MARICO LTD
Mumbai
05.2020 - Current
- DURATION : 2 YEAR 4 MONTHS (MAY 2020 TILL DATE)
- DESIGNATION : SENIOR OFFICER – CUSTOMER SERVICE
- REGION : PAN INDIA
- PRODUCTS : ALL PRODUCTS OF MARICO
- CHAINS HANDLING : BIGBASKET, GROFERS, NYKAA, MYNTRA, PURPLE, MILKBASKET, 1MG, PHARMEASY, SWIGGY, DEALSHARE, ZEPTO, OLA FOODS, CITIMALL, FRAAZO, DUNZO, SUPRDAILY
- RESPONSIBILITIES HANDLING :
- Ensuring all the opportunities of PO Servicing are captured with maximum fill rate in coordination with Customers & Logistics team
- Ensuring that POs are serviced within the stipulated time line to the Retailers DC / Store
- Master Management: retailers SKU Master are kept updated at all times
- Ensuring proactive resolution of retailers supply related queries
- Coordinating internally with Customer service officers and logistics executive for smooth and effective operation
- Ensuring PO Management through team
- Customer wise fill rate improvement plan closure
- Coordinating with RLEs on timely dispatches, accounting GRNs, accounting sales returns on time
- Publishing customer wise fill rate, reasons for loss and how we are going to improve the same
- Tracking Invoices-GRN and Sales Returns if any
- Discussing promos with customers and utilizing event period planned to boost sale
- Onboarding of new customers by discussing margins and signing off ToT.
SENIOR OFFICER
MARICO LTD
Mumbai
03.2019 - 04.2020
- DURATION : 1 YEAR 2 MONTHS (MARCH 2019 – APRIL 2020)
- DESIGNATION : SENIOR OFFICER - ETHICAL MARKETING
- DURATION : 1 YEAR 2 MONTHS (MARCH 2019 – APRIL 2020)
- PRODUCTS : NUTRITIONAL & HEALTH CARE PRODUCTS (SAFFOLA FITTIFY RANGE)
- SEGMENT WORKED : DIABETOLOGIST, PHYSICIAN, GYNAECOLOGIST, DIETITION & NUTRITIONIST
TERRITORY MANAGER
OPHELIA PHARMACEUTICALS
Mumbai
06.2013 - 02.2019
- DURATION : 5 YEARS AND 5 MONTHS (JUNE-2013 TO FEB-2019)
- DESIGNATION : TERRITORY EXECUTIVE.
- REGION : MUMBAI (MALAD, KANDIVALI, GOREGAON)
- PRODUCTS : ORALS (NUTRACEUTICALS, ANTIBOTIC, PPI, COUGH SYRUP, ANTIFUNGAL, ANALGESIC)
- SEGMENT WORKED : ORTHOPEDICS, GYNAECOLOGISTS, PHYSICIAN & GENERAL PRACTITIONERS
TERRITIORY MANAGER
CIPLA LTD
Mumbai
06.2011 - 05.2013
- DIVISION : SPECTRACARE 2
- DURATION : 2 YEARS (JUNE-2011 TO MAY-2013)
- DESIGNATION : TERRITORY MANAGER
- REGION : MUMBAI (ANDHERI, VILEPARLE, SANTACRUZ)
- PRODUCTS : ORALS & PARENTRALS (NUTRACEUTICALS, ANTIBOTIC, PPI, ANTI-EMETIC, ANTIFUNGAL, ANALGESIC)
- SEGMENT WORKED : ORTHOPEDICS, GYNAECOLOGISTS, PHYSICIAN, SURGEONS & GENERAL PRACTITIONERS
Education
Bachelor of Pharmacy - Medicine
Mumbai University
Mumbai 05.2007 - 04.2011
H.S.C - Science
Mumbai University
Mumbai 05.2005 - 04.2007
S.S.C -
Mumbai University
Mumbai 05.2004 - 04.2005
Skills
Troubleshooting and problem resolution
Logistics operations management
Business development and planning
Order management
Vendor management
Data analysis
Operations
Supply Chain Management
MS Office
Organization and Time Management
Extremely quick learner
Accomplishments
- Got confirmed in 6 months in CIPLA.
- Received CEO Awards 2021, Best sales unit (E-Commerce Team).
- Received Marico Awards 2021, for building up food portfolio & NPD scale up across ecommerce platforms in India
Timeline
SENIOR OFFICER
MARICO LTD
05.2020 - Current
SENIOR OFFICER
MARICO LTD
03.2019 - 04.2020
TERRITORY MANAGER
OPHELIA PHARMACEUTICALS
06.2013 - 02.2019
TERRITIORY MANAGER
CIPLA LTD
06.2011 - 05.2013
Bachelor of Pharmacy - Medicine
Mumbai University
05.2007 - 04.2011
H.S.C - Science
Mumbai University
05.2005 - 04.2007
S.S.C -
Mumbai University
05.2004 - 04.2005