Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Disclaimer
Timeline
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Sravan Munigala

Hyderabad

Summary

Goal-oriented Team Manager commended for first-rate leadership, communication, and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Having hands-on experience overseeing daily operations and guiding team members toward achieving goals.

Overview

10
10
years of professional experience

Work History

Team Manager

Wipro Limited
Hyderabad
05.2022 - Current
  • Project Monitoring & Control | Relationship Management
  • Resource Management & Deployment | Process monitoring
  • Test Management | Best Practice Implementation
  • Requirement Gathering
  • Tools and Technique Selection | Metrics Collection
  • Developing and implementing strategies to optimize operational efficiency and achieve organizational goals
  • Identifying potential risks to operations and implementing measures to mitigate them, such as contingency plans and risk assessments
  • Evaluating team performance, providing feedback, and implementing measures to improve productivity and efficiency
  • Developing strategies, setting goals, and creating action plans to achieve objectives
  • Implementing the new business strategies, thereby achieving the best output from the team
  • Allocating resources, such as budget, time, and personnel, effectively
  • Developing strategies, setting goals, and creating action plans to achieve objectives
  • Facilitating communication and collaboration with internal and external stakeholders, including other departments, suppliers, and customers, to achieve operational objectives
  • Managing resources, including personnel, equipment, and materials, to ensure smooth operations
  • Provided Policy/Process improvements by re-looking at all aspects of the critical workflows and brought in efficiency gains
  • Ensuring compliance with relevant regulations, standards, and policies in all operational activities
  • Monitor and improve customer satisfaction with the quality of service delivered
  • Ensure that IT and the customers have a clear and unambiguous expectation of the level of service to be delivered
  • Determine, document, and agree requirements for new services and produce SLRs.
  • Conduct service reviews and instigate improvements within an overall SIP
  • Produce and present ITSM/SIAM operational/KPI reports

Team Lead

Wipro Limited
Hyderabad
01.2018 - 04.2022
  • Responsible for handling customer escalations
  • Managing client connections and evaluating their needs, as well as working and meeting customer task requirements. responsible for overseeing the day-to-day operations of the team
  • Presented weekly and monthly business metrics reports to the program managers.
  • Documenting and tracking individual and team performances through designated reports and logs and delivering feedback
  • Always maintaining a BCP plan ready for any situation and implementing it in case of need
  • Handling new client queries and acting as the face of the business supervising the day-to-day operations of their team, making sure everyone is rightly placed, distributing the workload evenly and that motivation and performance levels are maintained
  • Bottom Quartile Management in the process in terms of Performance Outliers Preparing daily workloads for staff and coordinating the daily allocation of work

Quality Analyst

Wipro Limited
Hyderabad
07.2016 - 12.2017
  • My role involved analyzing data, identifying areas for improvement, and implementing solutions to increase efficiency and quality
  • Provide training and coaching to team members periodically, based on analysis done by our internal team and on the inputs provided by the quality auditors
  • Ensuring that all the team members utilize the knowledge base management portal, provide feedback, and update floor issues on a daily or weekly basis To provide on-floor support by floor walking or live barging to the calls of the team that he/she is assigned to

Associate

Infosys
Hyderabad
11.2014 - 05.2015
  • I joined as an Intern in Infosys Spark IT Program (CSR).
  • I was Trained and Certified in Technical Skills and Soft Skills

Associate

HCL INFOSYSTEMS LTD.
Hyderabad
01.2014 - 03.2014

Education

Bachelor of Technology - Computer Science Engineering

Marri Laxman Reddy Institute of Technology and Management
04.2014

Skills

  • Agile Framework
  • Six Sigma
  • Lean
  • People Management
  • Risk analysis
  • Strategic planning
  • Staff management
  • Operations Management
  • Resource Management
  • IT Operations
  • SQL
  • Stakeholder Management
  • Program Management
  • Data Management
  • Data Analysis
  • Gemba Kaizen
  • Kaizen
  • Mentoring and motivating others to reach team goals
  • Thoroughly plan and schedule my time as well as the tasks I am working on
  • Analyze issues thoroughly and work towards a solution Has the ability to articulate the solution well

Accomplishments

  • Received an award for best process excellence and SLA management for the year
  • Best Team Leader Award
  • Awarded Merit recognition certificate by NIIT National Aptitude Test
  • Participated in 46th, 57th Annual All India UN Information Test conducted by the council for UN Information, a wing of USO
  • Received "A" Certificate from NATIONAL CADET CORPS (NCC)

Languages

  • English
  • Telugu
  • Hindi

Disclaimer

I hereby declare that the above information is true and correct to the best of my knowledge and I take full responsibility for its accuracy.

Timeline

Team Manager

Wipro Limited
05.2022 - Current

Team Lead

Wipro Limited
01.2018 - 04.2022

Quality Analyst

Wipro Limited
07.2016 - 12.2017

Associate

Infosys
11.2014 - 05.2015

Associate

HCL INFOSYSTEMS LTD.
01.2014 - 03.2014

Bachelor of Technology - Computer Science Engineering

Marri Laxman Reddy Institute of Technology and Management

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Sravan Munigala