Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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SRAVANI A

SRAVANI A

Bangalore

Summary

Dynamic and results-driven professional with over 13+ years of extensive IT experience, I specialize in Program Management and Scrum Mastery, leading successful projects in the Banking sector for clients such as CITI FLEXCUBE and Deutsche Bank. My proficiency in ITIL frameworks enables me to drive efficient operational support and manage complex incidents and changes seamlessly. I excel in Agile methodologies, adeptly collaborating with Product Owners and utilizing JIRA to ensure continuous feature delivery and project health, while facilitating key Agile processes and meetings.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Program Manager

Wipro Ltd.
01.2022 - Current
  • Leading daily stand-up meetings, sprint planning, review, and retrospective sessions to promote collaboration and transparency
  • Collaborated with various cross-functional teams, including CQE, Upstreams, Downstreams, Ops, NFT, Interface & PS
  • Identifying and eliminating obstacles that hinder the team's progress, enabling them to achieve their sprint goals
  • Protecting the team from external disruptions and interference, allowing them to focus on delivering value
  • Guiding the team on Agile principles and practices, fostering self-organization, continuous improvement, and a culture of accountability
  • Assisting the Product Owner in managing the product backlog, refining user stories, and prioritizing tasks to maximize value delivery
  • Facilitating communication and collaboration within the team and with stakeholders to ensure alignment and shared understanding
  • Tracking sprint progress, monitoring metrics such as velocity and burn-down/up charts and providing regular updates to stakeholders
  • Encouraging the team to reflect on their processes and identify areas for improvement, driving iterative enhancements to their workflow
  • Leadership approach, focusing on the needs of the team and empowering them to achieve their goals effectively
  • Managed stakeholder communications and expectations across project lifecycles
  • Proactively recognized and mitigated risks, reducing project delays and cost overruns by 10%.

Scrum Master

HCL Technologies Pvt Ltd
Bangalore
10.2013 - 05.2022
  • Involved in the debugging of SQL scripts to noise tuning in the production issues at L2 level
  • Proficient in monitoring the long running SQL queries
  • Worked on scheduling/monitoring jobs in Unix
  • Additionally, I ensure smooth batch flow, debug SQL scripts, and facilitate client-offshore coordination, demonstrating proficiency in monitoring SQL queries and scheduling Unix jobs
  • Organized SIT, UAT, PROD, and Pre-PROD testing for production releases, and led PRB calls to ensure readiness for release
  • Provided L1/L2 support in the Global Command Center, analyzing and resolving critical production issues
  • Facilitated collaboration with partners and users for testing and change management activities using tools like Autosys, Jira, and ServiceNow
  • Addressed user queries via chat, email, and phone; managed Autosys jobs and monitored application health in production
  • Conducted thorough debugging to resolve application errors reported by end users during User Acceptance Testing (UAT), production, and post-production phases
  • Provided definitive solutions and parameterized product settings to address these issues effectively
  • Proficiently addressed and resolved client-reported data issues via Incident (INC) and Service Request (SR) processes
  • Executed and managed changes for both major and minor production releases, ensuring seamless integration and minimal disruption
  • Oversaw and facilitated code deployments, installations, and monitoring across various environments, performing comprehensive troubleshooting to ensure optimal performance.

Education

Bachelors Degree in Information Technology -

JNTU University

Skills

  • Certified Scrum Master
  • Sprint Planning
  • Project Risk Management
  • Oracle SQL & PL/SQL
  • Release management
  • Project Management
  • Incident Management
  • Unix/Linux
  • Jira
  • SDLC & STLC
  • ITSM
  • Change management LS
  • Agile Scrum

Certification

Certified Scrum Master- 001340926

Languages

  • English
  • Telugu
  • Hindi
  • Kannada

Timeline

Program Manager

Wipro Ltd.
01.2022 - Current

Scrum Master

HCL Technologies Pvt Ltd
10.2013 - 05.2022

Bachelors Degree in Information Technology -

JNTU University

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SRAVANI A