SRAVANI DHATLA
Hyderabad
Summary
Experienced Business Analyst with 10+ years of expertise in driving operational efficiency, enhancing customer experience, collaborating with cross-functional teams, and gathering business requirements. Skilled in Agile methodology, stakeholder management, and product prioritization. Adept at utilizing Jira for user story management and creating essential artifacts like RTM, BRD, and Product Backlog. Diligent worker with strong communication and task prioritization skills.
Overview
12
12
years of professional experience
Work History
Business Analyst
IVY Comptech Private Limited
12.2022 - Current
- Communicating business requirements with product owner and technical team to ensure product objectives are met.
- Analyze and gather user requirements using use cases, mockup’s and elicitation meetings and documenting the requirements.
- Implemented strategies leading to reduced Customer service agents handling time and annual cost reductions
- Streamlined customer support processes by Building algorithms to automatically calculate potential bonuses and Goodwill Gestures based on predefined criteria, reducing manual effort
- Conducted research, analyzed business operations and problem solved operating inefficiency saving companies a combined £500k per annum.
- Lead sprint planning and daily scrum meetings.
Business Analyst
Aditya Birla Capital Limited
08.2022 - 12.2022
- Flexi OD Application is an in-house app developed to reduce customer walk-in's and transfer the Emi's on their own after the loan disbursal
- Gathered requirements & developed application in Agile methodology in a sprint wise iterative approach
Business Analyst
UGRO Capital Limited
10.2019 - 06.2022
- DOPS app automated the onboarding of DSA channel vendors and screen cibil reports and their credit ratings
- Performed various elicitation techniques like Workshops, Interviews and document analysis to gather requirements
- Worked closely with Product owner in prioritization and review of the MVP (Minimum Viable Product)
Business Analyst
Clix Capital Services Private Limited
12.2017 - 09.2019
- Understood the business rules and worked on data management and created mapping sheets
- Worked with cross-functional teams to create the front end and back-end process
- Collaborated with the Development team to achieve business objectives
Associate Business Analyst
HDFC Bank
04.2013 - 12.2017
- Coordinate closely with the Business team to facilitate implementation
- Collaborated on Hunter Match system to combat dual-pan fraudulent activities
- Implemented a comprehensive solution to streamline verification of repayment records across numerous accounts
Education
MBA - Finance & Marketing
Osmania University
01.2011
Skills
- Ability to Multitask
- Adaptability
- Strategic Planning
- Business Analysis
- Team management
- Market and competitive analysis
- Product development
- Agile Methodology
- Requirement Gathering
- Problem Solving
- User Stories
- Use cases
Timeline
Business Analyst
IVY Comptech Private Limited
12.2022 - Current
Business Analyst
Aditya Birla Capital Limited
08.2022 - 12.2022
Business Analyst
UGRO Capital Limited
10.2019 - 06.2022
Business Analyst
Clix Capital Services Private Limited
12.2017 - 09.2019
Associate Business Analyst
HDFC Bank
04.2013 - 12.2017
MBA - Finance & Marketing
Osmania University
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