Sravani Mulagundla
WARANGAL RURAL
Summary
I have 5 years of experience in TCS(Tata Counsultancy Services) as L1/L2 Technical support engineer .I have worked on below mentioned projects. Excellent team player,quick learner with effective communication,motivation and organizational skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
L1 Technical Support
TCS (Tata Consultancy Services)
10.2018 - 12.2022
Application support engineer with 5 years of experience managing application services and support operations.Proven expertise in implementing innovative customer and technical support stategies.
Application Support Engineer
Provided technical support to customers by analyzing operating systems and system management to resolve issues. as well as enabling successful installations.
- Developed and maintained PL/SQL scripts for application support tasks ,reducing the time for solution.
- improved L1/L2 incident response times by designing a streamlined escalation process. supported application deployment initiatives that ensured to project timelines.
- And also handled all the service tickets issues and gave accurate support for the customers.
- APPWORX : scheduled and run predefined modules or chains perform data manipulation ina specific order.And review the module output ,and checking the error message and also make the schedule changes.
- Billing: Billing software can be any software designed to handle time and billing tracking as well as invoicing customers for services and products.
- This billing can be handle the hours worked by employ's as well as expenses which was associated by the with projects and clients.
SQL SERVER/ Application support
Responsibilities
- Provided onsite support during the bossiness hours.
- coordinated with all the team members to schedule and complete the given task during the off hours.
- Acted as first point of contact and escalation of SQL server level 1 alerts.
- Presented and implemented the SQL comprehensive change server tickets during the CAB meetings.
- Implemented critical changes in production (code deployment,server configuration changes).
- Provided summary and updated on tickets handled by on-shore and off-shore team weakly to management.
- Changing the code in existing modules to improve performance and efficiency.
- Provided support for clients whether they required.Supported all types of issues from production.
- Interacted with clients and related stakeholders.
Education
Bachelor in Electronics and Communication Engineering -
Talla Padmavathi College of Engg, JNTUH
01.2018
Intermediate -
CV Raman junior college
01.2014
SSC -
Liberty high school
01.2012
Skills
Soft Skills
- Quick Learner, Team Spirit, Innovative
- Problem solving , Planning , reporting and documentation
- Time management and leadership qualities
Technical skills
SQL server, My SQl, APPWORX
Diagnostics & Trooubleshotting
- System analysis , ,Remote Desktop support,Ticketing systems
Accomplishments
- Certification for participating in TECHNOTRENDZ 2016 at SR Engineering College, Warangal.
- Donated blood to INDIAN REDCROSS SOCIETY & MGM Hospital Warangal through blood donation campaign.
Languages
English, Hindi, Telugu
Personal Information
- Father's Name: M. Ram Reddy
- Date of Birth: 05/06/97
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Hobbies and Interests
Music, Visiting Places, Dancing, Cricket
Projects
Water level controlling using 8051 microcontroller: Project will help in automatically controlling water motor by sensing the water level in a tank . This article explains how to detect and control the water level in a overhead tank or any other container. This system monitors the water level of the tank and automatically switches on the motor whenever the tank is empty. The motor is switched OFF when the tank is FULL., 8051 Microcontroller, Programming board, Capacitor, Resistor, Push button, LCD GVS (Global Voice Sourcing), TCS(Tata Consultancy Services), L1 Application Support,
APPWORX – Schedule and run predefined modules or chains that perform data manipulation in a specific order. Submit multiple requests. Review module output, check error messages and make schedule changes. Easily check where job are in the Queue. Change run-time settings via an operator request if needed. Check error records and dynamically change the execution of processes. Pre-Schedule modules or chains based upon calendars.
Billing: Billing software can be any software designed to handle time and billing tracking as well as invoicing customers for services and products. It can be track the hours worked by employees as well as expenses associated with projects and clients. An invoice billing software allows creation of clean and professional invoices. It can be allow the information from projects, timesheets ,and customer records., Changing the code in existing modules to improve performance and efficiency. Providing support for clients whenever they required. Supported all types of issues from production. Interacted with clients and related stakeholders. Used to provide SVN Access. It is a powerfull tool for managing access to subversion repositoties.Tghe tool provides user and group mangement and access rights (read/write)to dedicated paths in a repositoryas well.
Training
- Organized QUIZ and TRESURE HUNT event in the college fest TECHATHON-17 at TALLA PADMAVATHI COLLEGE OF ENGG, Warangal.
- Attended actively in TASK inauguration program conducted by Government of Telangana held at National Institute of Warangal (NIT), Warangal.
Certification
Achievements
certification for participating in TECHNOTRENDZ in 2017 in the college for the ETHICAL hacking.
Timeline
L1 Technical Support
TCS (Tata Consultancy Services)
10.2018 - 12.2022
Bachelor in Electronics and Communication Engineering -
Talla Padmavathi College of Engg, JNTUH
Intermediate -
CV Raman junior college
SSC -
Liberty high school