Sravana Hemadri

Conducted validation of resident-uploaded documents to ensure compliance with policy standards.

Led team initiatives to streamline daily operations and boost productivity.

Assisted team members in the Philippines with escalating policy-related issues.

• Utilized Salesforce for ticketing to resolve operational challenges.
• Drafted client communications to maintain clear and professional correspondence.
• Managed all aspects of team performance and development.
• Oversaw cancellation processes for properties managed by external management companies.
• Monitored progress of tasks to guarantee efficient and accurate completion.
• I worked as a quality control associate and audited the work done by the users.
• Trained almost 20 team members in the process.

• Managed all accounting operations, ensuring accurate financial reporting.
• Executed day-to-day billing processes and prepared monthly audits.
• Processed GST returns to maintain compliance with tax regulations.

• Coordinated reception duties and computer-related tasks for optimal performance.
• Facilitated subjective teacher's work by offering essential support.
• Managed billing operations, ensuring precision in financial transactions.