Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SRAVANI PUSALA

Hyderabad

Summary

IT professional with over 9 years of hands-on experience managing large scale applications in production support environments across Windows, Linux, and AWS platforms. Experienced in managing cloud infrastructure and production environments for enterprise-grade platforms like Jocata GRID. Adept at IT infrastructure management, cloud operations, and technical support. Seeking a challenging technical role leveraging strong customer service orientation, organizational ability, and a passion for continuous learning.

Overview

9
9
years of professional experience
3
3
Certifications

Work History

Associate Senior CloudOps Engineer

Jocata Financial Advisory & Technology
Hyderabad
11.2020 - Current
  • Company Overview: Jocata is a financial technology company specializing in enterprise solutions for banks and financial institutions. It offers the GRID platform — a powerful decisioning, compliance, and risk monitoring system — hosted on secure AWS infrastructure to ensure scalability and automation.
  • Provisioning and managing AWS services: IAM, VPC, EC2, ECS (Fargate), EFS, S3, CloudWatch, MSK (Managed Kafka), Lambda, etc.
  • Managing ECS Clusters and task definitions; implementing monitoring and scaling strategies.
  • Setting up and maintaining IAM access controls and fine-grained security policies.
  • Creating/managing AMIs, snapshots, and EBS volumes for backup and disaster recovery.
  • Provisioning EC2 instances with Signoz and configuring alarms in CloudWatch.
  • Configured AWS CloudFront (CDN) for secure, low-latency content delivery and WAF to protect applications from common web exploits.
  • Configuring and maintaining AWS MSK (Kafka) for real-time data streaming and processing.
  • Implemented Lambda functions to automate EC2 instance start/stop based on schedules.
  • Handling AWS Workspaces setup, VPC subnet configurations, and Network ACLs.
  • Performing CLI-based S3 operations for backups and log archiving.
  • Conducting monthly audits, weekly reports, and regular password resets.
  • Implementing MySQL (Master-Slave) setup and managing Apache/Tomcat web servers.
  • Supporting deployment and monitoring of customer journey applications on the Jocata GRID platform.
  • Controlling user access via BeyondTrust tools.
  • Key Projects:
  • IBL
  • WIO
  • SMFG
  • ABFL

Middleware and Webservices Consultant

Cloudlync Techsol Pvt. Ltd.
06.2016 - 11.2020
  • Company Overview: Provided production support and middleware operations for Ace Hardware, a major U.S.-based retail cooperative. Ensured high uptime of enterprise applications, handled change management, job monitoring, and issue resolution across distributed environments.
  • Provided 24/7 production support for middleware and web services including incident analysis, troubleshooting, and resolution.
  • Performed change order implementation, system verifications, and routine maintenance using Cherwell Service Management.
  • Monitored system health, conducted job recoveries, and applied monthly OS/application patches.
  • Deployed applications and code packages through TFS (Build Queue in Kanban board).
  • Managed server resources, including restarts and monitoring of CPU, memory, and disk usage.
  • Facilitated secure file and message transfers using FileZilla, RFHUtil.
  • Managed IBM MQ queues and topics using MQ Explorer and Qpasa; performed message corrections.
  • Diagnosed and resolved application performance issues including Java heap errors and Tomcat server faults.
  • Provided production support and middleware operations for Ace Hardware, a major U.S.-based retail cooperative. Ensured high uptime of enterprise applications, handled change management, job monitoring, and issue resolution across distributed environments.

Education

Master of Computer Applications -

Osmania University

Skills

  • Experience with AWS services

  • Oracle Cloud Infrastructure

  • Azure fundamentals knowledge

  • Terraform

  • Linux system administration

  • Windows

  • Docker

Certification

AWS Certified Cloud Practitioner

Timeline

Associate Senior CloudOps Engineer

Jocata Financial Advisory & Technology
11.2020 - Current

Middleware and Webservices Consultant

Cloudlync Techsol Pvt. Ltd.
06.2016 - 11.2020

Master of Computer Applications -

Osmania University

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