SRAVANI GOGINENI
Mumbai
Summary
Results-driven Finance and Customer Support Professional with 7+ years of experience in Accounts Receivable, revenue operations, billing, reconciliation, and CRM management. Skilled in handling high-volume customer interactions, SLA compliance, and backend financial operations. Proficient in Salesforce, Zoho CRM, and Advanced MS Excel, with working knowledge of Power BI. Strong analytical, coordination, and relationship management abilities.
Experienced in customer support administration with a focus on processing cancellations and refunds, ensuring adherence to service level agreements for timely issue resolution. Demonstrated ability to manage backend transaction records and communication logs effectively, contributing to improved operational efficiency. Proficient in generating and verifying invoices while strengthening accounts receivable processes through structured follow-ups and reconciliations. Utilized Zoho CRM for effective account tracking and customer coordination, enhancing collection efficiency and reducing discrepancies.
Overview
1
1
Certification
Work History
Spaces & Between
- Processed movie ticket cancellations and refund transactions.
- Resolved customer queries related to bookings, payments, and billing discrepancies.
- Ensured SLA adherence and timely issue resolution.
- Maintained accurate backend transaction records and communication logs.
Recordent Pvt Ltd
- Generated and verified 50+ invoices monthly.
- Managed n2-3 lakhs in monthly revenue operations.
- Strengthened AR processes through structured follow-ups and reconciliations.
- Used Zoho CRM for account tracking and customer coordination.
- Improved collection efficiency and reduced revenue discrepancies.
Rupeeboss Financial Services
- Managed end-to-end loan processing (secured & unsecured).
- Coordinated with banks and NBFCs for documentation and approvals.
- Handled client escalations and maintained strong relationships.
- Consistently achieved monthly business targets.
Teleperformance
- Executed marketing campaigns and lead generation initiatives.
- Identified and qualified potential leads.
- Maintained CRM records and campaign performance data.
RWS
- Assisted in water testing documentation and reporting.
- Coordinated laboratory reporting processes.
- Conducted public awareness initiatives on water safety and hygiene.
The Citizen Co-Op Housing Society
- Managed banking documentation and financial records.
- Assisted in reconciliation and transaction monitoring.
Aegis
- Handled 200+ daily inbound customer interactions.
- Resolved billing and service-related issues efficiently.
- Used Salesforce CRM for case tracking and resolution.
- Maintained SLA and quality standards.
Education
Bachelor of Commerce - Computers
Acharya Nagarjuna University
Skills
- Accounts Receivable & Reconciliation
- Billing & Invoice Processing
- Revenue Operations Management
- CRM Management (Salesforce & Zoho)
- Customer Query Resolution & Escalation Handling
- Financial Reporting (Advanced MS Excel)
- SLA & Process Compliance
- Relationship Management
- Lead Generation & Marketing Support
- Power BI (Beginner Level)
Certification
Power BI, Currently Learning
Languages
Telugu
First Language
English
Advanced
C1
Hindi
Proficient
C2
Timeline
Spaces & Between
Recordent Pvt Ltd
Rupeeboss Financial Services
Teleperformance
RWS
The Citizen Co-Op Housing Society
Aegis
Bachelor of Commerce - Computers
Acharya Nagarjuna University