ESWARA SRAVANI RACHAKONDA
Hyderabad
Summary
Proven track record in enhancing client satisfaction and engagement, evidenced by a 15% increase in customer satisfaction scores at Amazon.I excel in fostering client relationships and driving performance improvements. My experience at Teleperformance showcases my ability to effectively negotiate and implement strategic changes for continuous improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Relationship Manager
Teleperformance
Newry
10.2022 - 08.2023
- Lead and managed 32 customer service agents conducting regular evaluations of performance, addressing performance gaps, and providing feedback to ensure continuous improvement.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
Business Development Intern
BS3 Community
Bristol
02.2022 - 04.2022
- Collaborated with cross-functional teams on integrated marketing campaigns, maximizing reach and impact resulting in a 10% increase in sales revenue.
- Increased brand awareness by coordinating and participating in various networking events and trade shows.
- Developed knowledge of company products and services to make suggestions according to customer needs.
Quality Analyst
Amazon
Hyderabad
06.2019 - 07.2021
- As an SME for LMAQ(last mile analytics & quality) team, developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Designed metrics to support customer and market-driven culture and address company priorities leading to a 15% increase in customer satisfaction scores.
- Optimized resource utilization by effectively prioritizing tickets based on project timelines and risk assessment outcomes.
Quality Analyst Intern
Capgemini
Chennai
01.2019 - 03.2019
- Assisted in client escalations and successfully resolved over 50 complex issues, maintaining high client satisfaction.
- Supported the successful launch of new products by contributing expertise in defining quality specifications during the development phase.
- Contributed to product design reviews, offering insights from quality perspective to refine product features.
Education
Master of Science - Management
University of Bristol
United Kingdom09-2022
Bachelor of Technology - Computer Science & Engineering
JNTU-H(GRIET)
Hyderabad, India06-2019
Skills
- Relationship cultivation and retention
- Business growth strategies
- Operational strategies
- Client satisfaction-driven
- Problem-solving aptitude
- Conflict resolution skills
Certification
- Harvard University's - Understanding Customer Needs
- IKEEP Intrapreneurial training
- Oracle Database
Timeline
Client Relationship Manager
Teleperformance
10.2022 - 08.2023
Business Development Intern
BS3 Community
02.2022 - 04.2022
Quality Analyst
Amazon
06.2019 - 07.2021
Quality Analyst Intern
Capgemini
01.2019 - 03.2019
Master of Science - Management
University of Bristol
Bachelor of Technology - Computer Science & Engineering
JNTU-H(GRIET)
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