Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ESWARA SRAVANI RACHAKONDA

Hyderabad

Summary

Proven track record in enhancing client satisfaction and engagement, evidenced by a 15% increase in customer satisfaction scores at Amazon.I excel in fostering client relationships and driving performance improvements. My experience at Teleperformance showcases my ability to effectively negotiate and implement strategic changes for continuous improvement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Client Relationship Manager

Teleperformance
Newry
10.2022 - 08.2023
  • Lead and managed 32 customer service agents conducting regular evaluations of performance, addressing performance gaps, and providing feedback to ensure continuous improvement.
  • Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
  • Developed strong rapport with clients through consistent follow-up and attention to detail.

Business Development Intern

BS3 Community
Bristol
02.2022 - 04.2022
  • Collaborated with cross-functional teams on integrated marketing campaigns, maximizing reach and impact resulting in a 10% increase in sales revenue.
  • Increased brand awareness by coordinating and participating in various networking events and trade shows.
  • Developed knowledge of company products and services to make suggestions according to customer needs.

Quality Analyst

Amazon
Hyderabad
06.2019 - 07.2021
  • As an SME for LMAQ(last mile analytics & quality) team, developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Designed metrics to support customer and market-driven culture and address company priorities leading to a 15% increase in customer satisfaction scores.
  • Optimized resource utilization by effectively prioritizing tickets based on project timelines and risk assessment outcomes.

Quality Analyst Intern

Capgemini
Chennai
01.2019 - 03.2019
  • Assisted in client escalations and successfully resolved over 50 complex issues, maintaining high client satisfaction.
  • Supported the successful launch of new products by contributing expertise in defining quality specifications during the development phase.
  • Contributed to product design reviews, offering insights from quality perspective to refine product features.

Education

Master of Science - Management

University of Bristol
United Kingdom
09-2022

Bachelor of Technology - Computer Science & Engineering

JNTU-H(GRIET)
Hyderabad, India
06-2019

Skills

  • Relationship cultivation and retention
  • Business growth strategies
  • Operational strategies
  • Client satisfaction-driven
  • Problem-solving aptitude
  • Conflict resolution skills

Certification

  • Harvard University's - Understanding Customer Needs
  • IKEEP Intrapreneurial training
  • Oracle Database

Timeline

Client Relationship Manager

Teleperformance
10.2022 - 08.2023

Business Development Intern

BS3 Community
02.2022 - 04.2022

Quality Analyst

Amazon
06.2019 - 07.2021

Quality Analyst Intern

Capgemini
01.2019 - 03.2019
  • Harvard University's - Understanding Customer Needs
  • IKEEP Intrapreneurial training
  • Oracle Database

Master of Science - Management

University of Bristol

Bachelor of Technology - Computer Science & Engineering

JNTU-H(GRIET)
ESWARA SRAVANI RACHAKONDA