Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gajjala Sravan Kumar

Hyderabad

Summary

A results-driven professional with over 15 years of experience in product management, sales, and business development, with a strong focus on driving growth and operational efficiency. Skilled in collaborating across organizational levels to support sales enablement and ensure alignment with business goals. Adept at planning and executing marketing campaigns, formulating promotional strategies, and maintaining product excellence through defined quality standards. Known for delivering consistent results across diverse market segments.

Overview

2026
2026
years of professional experience

Work History

Manager - Dispatch/Cashier & Customer Service

Electronics Mart India Ltd
03.2021 - Current
  • Responsible for sourcing candidates for roles such as Cashiers, Dispatchers, and Customer Service Executives through both personal and official WhatsApp communication channels.
  • Conducted initial screening and interviews (telephonic and in-person) for warehouse and store personnel, followed by onboarding in alignment with company policies and procedures.
  • Coordinated with HR to fulfill manpower requirements, ensuring timely and efficient hiring across operational roles.
  • Deployed selected candidates to assigned store locations and facilitated their functional training by pairing them with experienced store staff.
  • Oversaw daily manpower planning by reviewing attendance updates, week-off schedules, and leave messages to ensure uninterrupted store operations and avoid sales disruptions.
  • Conducted routine physical store inspections to monitor inventory stacking, maintain critical and fast-moving stock levels, and ensure proper documentation and compliance.
  • Independently managed manpower operations across Telangana, overseeing inbound and outbound staffing requirements across more than 90 store locations.
  • Handled end-to-end workforce procurement, including requisition screening before submission to the HR department for further processing.

Sr. Manager

3S Touch Service Solutions Private Limited
10.2019 - 03.2020
  • Monitored daily staff attendance and allocated tasks to ensure timely and smooth workflow.
  • Managed procurement and stock movement using internal material management software and Microsoft Excel, handling both inbound and outbound inventory.
  • Oversaw the entire procurement lifecycle, including requisition screening, purchase order issuance, material follow-up, and online consumption tracking.
  • Conducted regular physical inspections to maintain optimal stock levels for critical and fast-moving items, ensuring proper stacking and documentation.
  • Coordinated with customers on-site to fulfill material requirements and resolve issues, ensuring high service satisfaction.
  • Ensured accurate material take-offs to align with project budgets and timelines.
  • Researched and evaluated new materials to optimize cost, design, and operational efficiency.
  • Fostered customer relationships by implementing service improvements to enhance satisfaction, pricing, and work quality.
  • Organized technical training sessions for staff to enhance operational capabilities and knowledge.
  • Performed routine audits to verify opening and closing stock records and identify discrepancies.
  • Achieved Annual Maintenance Contract (AMC) and revenue targets consistently on a daily and monthly basis.

Service Supervisor

Johnson Controls Hitachi Air Conditioners IN Ltd.
04.2018 - 10.2019
  • Verified daily manpower availability across ASP/ASC locations based on area-wise deployment.
  • Managed and analyzed daily escalations and service inquiries, ensuring material availability as per contract requirements.
  • Handled monthly billing processes aligned with service call loads, including price negotiations with customers to ensure transparency and accuracy.
  • Focused on enhancing customer satisfaction levels across various regions through consistent follow-up and issue resolution.
  • Prepared and monitored Key Performance Indicators (KPIs) on a daily and monthly basis to track team and individual performance.
  • Coordinated timely material arrangements at service sites based on specific requirements.
  • Reported directly to the Branch Service Manager with regular updates on operations, escalations, and performance metrics.
  • Conducted quarterly audits and ensured accurate closure of stock consumption records to maintain compliance and inventory integrity.

Service Executive

Carrier Medea India Pvt Ltd
07.2016 - 03.2018
  • Managed daily open service calls, installations, and complaint follow-ups for air conditioners and washing machines across Telangana, including commercial sites like banks and ATMs.
  • Monitored and escalated pending calls with ASPs (Authorized Service Partners), ensuring daily closure targets were met and customer satisfaction maintained.
  • Conducted regular visits to dealers, retailers, and service partners to audit service quality and resolve outstanding complaints, including defective unit issues.
  • Promoted and sold products through dealers, traders, and project channels; identified and approached large construction sites and key decision-makers to generate leads.
  • Prepared competitive sales quotations, commercial offers, and technical submittals aligned with consultant specifications and client requirements.
  • Handled pricing negotiations, import purchase orders, costing sheets, and coordinated seamless delivery of materials to project sites within stipulated timelines.
  • Addressed customer complaints promptly and ensured effective resolution.
  • Actively identified and onboarded new dealers/traders in high-potential areas, managing supply and credit arrangements to expand business reach and profitability.

Service Executive

Videocon Industries Ltd
05.2012 - 07.2016
  • Supervised daily service operations by allocating area-wise calls to technicians and preparing schedules to meet Service Level Agreements (SLA).
  • Collected customer feedback post-service to ensure satisfaction and identify areas of improvement.
  • Monitored and maintained team performance to achieve monthly service goals.
  • Handled quotation requests and conducted price negotiations with suppliers for service-related procurement.
  • Educated customers on AMC (Annual Maintenance Contract) benefits and product features to drive service retention.
  • Maintained daily service call logs, AMC updates, and compiled monthly performance reports for review by the Branch Manager.

Customer Service & Material Dispatch In-Charge

Bajaj Electronics
  • Handled customer calls, provided product information, delivery timelines, and resolved queries to ensure high customer satisfaction.
  • Led the service team to ensure timely dispatch of products as per company-defined schedules.
  • Conducted follow-up calls for delivery confirmation, collected acknowledgements and feedback, and submitted reports to the company.
  • Acted as Showroom Service In-Charge, offering detailed product guidance and maintaining effective communication with the company.
  • Prepared and submitted end-of-day reports, including sales updates, customer acknowledgements, and pending delivery details.

Customer Relation Officer

Hitachi Home & Life Solutions India Ltd
04.2010 - 03.2011
  • Conducted outbound calls to all Andhra Pradesh dealers, including S&S dealers, for service updates and coordination.
  • Monitored and followed up on pending and closed complaint calls to ensure timely resolution.
  • Allocated service calls to technicians and gathered feedback post-service for quality assurance.
  • Managed AMC-related calls to inform and engage customers regarding contract renewals and benefits.
  • Updated service feedback, maintained email communication, and reported daily operations to the Branch Service Manager.

Executive

Citi Financial Consumer Loans
  • Logged into customer profiles to verify loan documents and approvals as per company guidelines.
  • Submitted verification reports indicating authenticity of details.
  • Assisted new customers with loan needs and shared information about consumer goods with the company.

Executive

Tata Teleservices (Adarsh Communications Pvt. Ltd)
  • Acquired new customers and corporate connections while also serving as a product trainer.
  • Ensured high customer satisfaction for existing clients.
  • Reported to the Team Leader and updated daily login and activity data.

Education

Bachelor of Commerce -

Aurobindo Degree & PG College
Hyderabad, India

Skills

  • Product Planning & Rollout
  • Sales & Manpower Planning
  • Project & Resource Management
  • Relationship & Channel Management
  • Market Research & Trend Analysis
  • Promotion & Campaign Management
  • Business Presentations
  • Customer Satisfaction & Retention

Timeline

Manager - Dispatch/Cashier & Customer Service

Electronics Mart India Ltd
03.2021 - Current

Sr. Manager

3S Touch Service Solutions Private Limited
10.2019 - 03.2020

Service Supervisor

Johnson Controls Hitachi Air Conditioners IN Ltd.
04.2018 - 10.2019

Service Executive

Carrier Medea India Pvt Ltd
07.2016 - 03.2018

Service Executive

Videocon Industries Ltd
05.2012 - 07.2016

Customer Relation Officer

Hitachi Home & Life Solutions India Ltd
04.2010 - 03.2011

Customer Service & Material Dispatch In-Charge

Bajaj Electronics

Executive

Citi Financial Consumer Loans

Executive

Tata Teleservices (Adarsh Communications Pvt. Ltd)

Bachelor of Commerce -

Aurobindo Degree & PG College

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Gajjala Sravan Kumar