SRAVAN KUMAR BOMMA
Hyderabad
Summary
Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency.
Overview
4
4
years of professional experience
Work History
Senior Associate
WIPRO LIMITED
Hyderabad
03.2018 - 08.2021
- Maintained records of changes made to the system configuration and documented all procedures used in configuring the system.
- Participated in design discussions with stakeholders and provided recommendations based on industry best practices.
- Analyzed user feedbacks and identified areas where further improvement could be done in order to enhance user experience.
- Coordinated with vendors and third-party providers for integration projects involving ServiceNow applications.
- Conducted tests on new releases of software for compatibility with existing systems.
Associate
Dr. Reddy's Laboratories
Hyderabad
11.2017 - 01.2018
- Identified areas where efficiency could be improved in terms of document processing times.
- Maintained a high level of confidentiality when handling sensitive information.
- Provided customer service support when users had difficulty finding specific documents or needed assistance navigating through menus within the software program.
Education
B.COM -
Dr. B. R. Ambedkar University
JANGAON11-2016
Skills
- Six months of hands-on ServiceNow experience
- Business experience in database ideas and system management
- Knowledge of IT Help Desk policies and workflows
- A clear understanding of acronyms, industrial terminologies, and initialisms
- Maintaining ServiceNow instances and working on ServiceNow deployment projects for six months
- Understanding the configuration process
- Thorough knowledge of Service Now platform with proper certification
- A better idea of ServiceNow admin’s day-to-day activities and responsibilities
Timeline
Senior Associate
WIPRO LIMITED
03.2018 - 08.2021
Associate
Dr. Reddy's Laboratories
11.2017 - 01.2018
B.COM -
Dr. B. R. Ambedkar University
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