Sravan Kumar P
Chittoor
Summary
- Dynamic Service Advisor at Kalyani Motors with a proven track record in enhancing customer satisfaction and driving revenue growth.
- Skilled in electrical systems repair and mechanical troubleshooting, I excel in resolving complex issues while mentoring team members.
- Recognized for implementing effective strategies that improved service delivery and fostered strong client relationships.
Overview
2
2
years of professional experience
Work History
Service Advisor
Kalyani Motors
10.2025 - 01.2026
- Maintained high customer satisfaction standards to meet or exceed targets.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Cross-trained and provided backup support for organizational leadership.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Executive
Others
04.2024 - 06.2025
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Mechanical Engineering
Mother Teresa Institution Engineering And Technology
Chittoor, India05-2024
Skills
- Mechanical troubleshooting
- Bill preparation
- Vehicle assessment
- Maintenance reporting
- Records maintenance
- Computer skills
- Team collaboration
- Client rapport
- Handling customer complaints
- Preventive maintenance
Timeline
Service Advisor
Kalyani Motors
10.2025 - 01.2026
Executive
Others
04.2024 - 06.2025
Mechanical Engineering
Mother Teresa Institution Engineering And Technology