Sravan Kumar Reddy
Manager
Nagole,Hyderabad
Summary
Highly focused, Results-oriented business leader with more than 10+ years of experience in project management operations and implementation.
Overview
15
15
years of professional experience
Work History
Customer Success Manager
Leadership Boluverd Private Limited
12.2022 - Current
- Program Implementation in assigned schools
- Teacher and staff training on curriculum and ERP
- Implemented effective communication strategies that fostered long-lasting connections with customers.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Feedback on training and implementation
Operations Manager
Nspira Management Services Pvt. Ltd, Narayana Group
08.2019 - 12.2022
- Responsible for entire operational cycle of the digital product.
- Established customer success metrics and ensure team meet them weekly.
- Training all the stakeholders on digital product usage.
- Understanding and collecting regular feedback from all the stakeholders and escalating to the product team to strengthen the product.
- Working with cross functional teams to ensure smooth operations.
- Implemented policies and standard operating procedures for continuous improvement.
Principal Consultant
Jay Robotix Learning India Pvt. Ltd
04.2015 - 08.2019
- Headed large scale Government Skill Development Projects for Andhra Pradesh (APSCCFC)
- Training staff on project implementation and strategy to execute
- Collaborated with clients from concept through final delivery of product & service
- Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing, scheduling and driving meetings
- Vendor management for production , logistics management for the delivery of lab products
- Facilitates the definition of project goals, tasks, and resource requirements; resolve or assist in the resolution of conflicts within and between projects or functional areas; develop methods to monitor project or area progress; and provide corrective supervision where necessary
- Manages resource recruitment, allocation, utilization, productivity and performance
Sr.Executive
KRIYATIVE LEARNING SOLUTIONS INTERNATIONAL Pvt.Ltd
12.2012 - 12.2014
- Teacher training and program implementation lead in the assigned territory.
- Planned, organized and executed sales strategies and territory plans.
- Responsible for developing and maintaining commercially productive relationships with both new and existing clients.
- Responsible for end to end life cycle of the customer from the acquisition to retention of the customer
- Identifying important decision makers, developing key relationships and networking in a professional manner.
Field Executive
BASIX
12.2009 - 05.2012
- Wrote and implemented standard operating procedures for credit personnel to ensure consistency in unit operations.
- Streamlined processes for early identification of potential credit system and monitoring problems.
- Recruiting team for operations.
- Reported key performance indicators to department heads for the management of positive cash flow and to adjust credit risk policies and procedures.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Managed 2cr urban credit portfolio.
- Appraising, Credit Underwriting & sanctioning/rejecting of the loan proposals.
- Implemented high standards of credit underwriting, which resulted 95% of approval rate.
Education
M.B.A - Finance & Marketing
Osmania University
01.2006 - 2008.01
B.Sc (Computers) - undefined
Osmania University
01.2002 - 2005.01
Skills
Training
Business Operations
Completion-oriented
Vendor Management
Quality assurance and control
Credit Appraisal
Government Relations
Recruiting
Team Management
Accomplishments
- Maintained 2 cr credit portfolio
Languages
English
Hindi
Telugu
Timeline
Customer Success Manager
Leadership Boluverd Private Limited
12.2022 - Current
Operations Manager
Nspira Management Services Pvt. Ltd, Narayana Group
08.2019 - 12.2022
Principal Consultant
Jay Robotix Learning India Pvt. Ltd
04.2015 - 08.2019
Sr.Executive
KRIYATIVE LEARNING SOLUTIONS INTERNATIONAL Pvt.Ltd
12.2012 - 12.2014
Field Executive
BASIX
12.2009 - 05.2012
M.B.A - Finance & Marketing
Osmania University
01.2006 - 2008.01
B.Sc (Computers) - undefined
Osmania University
01.2002 - 2005.01
Similar Profiles
Sandeep PatelSandeep Patel
IT Assistant Manager at Leadership Boulevard Private LimitedIT Assistant Manager at Leadership Boulevard Private Limited
Yashika Yashika null
Executive Director at Young India Leadership Private LimitedExecutive Director at Young India Leadership Private Limited
Vivek PillaiVivek Pillai
Customer Support Team Leader at LEADERSHIP BOULEVARD PRIVATE LIMITEDCustomer Support Team Leader at LEADERSHIP BOULEVARD PRIVATE LIMITED
Prakash GadhamsettyPrakash Gadhamsetty
Assistant Consultant at Tata consultancy services limitedAssistant Consultant at Tata consultancy services limited
Chemicala Harshitha ReddyChemicala Harshitha Reddy
Associate Software Developer at SID Global SolutionsAssociate Software Developer at SID Global Solutions