Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sravanthi Samudrala

Manager
Hyderabad

Summary

Highly accomplished and results-driven professional with 17 years of experience in process excellence, people and their performance management, stakeholder management, change management, new hire process training, and cross-functional collaboration. Seeking a challenging role where I can utilize my expertise and leadership skills to drive organizational success and deliver exceptional results.


Summary of Qualifications:

Proven track record of successfully implementing process improvement initiatives, resulting in increased operational efficiency and cost savings. Strong expertise in people and performance management, fostering a culture of continuous improvement and employee development.

Exceptional stakeholder management skills, effectively collaborating with cross-functional teams and senior executives to achieve strategic goals.

Skilled in change management, driving successful organizational transformations and ensuring smooth transitions.

Experienced in designing and delivering comprehensive training programs for new hires, enabling them to quickly adapt and contribute to the organization.

Excellent communication and interpersonal skills, fostering strong relationships with team members, stakeholders, and clients.

Overview

18
18
years of professional experience
4
4
years of post-secondary education

Work History

Manager

Deloitte
Hyderabad
06.2021 - 10.2022


  • Facilitated, promoted, and monitored compliance with official records-related requirements through streamlined processes and tools, compliance notifications, and reporting
  • Managed official records-related policies, providing guidance and processes to mitigate records-related risks
  • Acted as a liaison between stakeholders and the organization, ensuring effective communication and understanding of requirements
  • Built and maintained strong relationships with key stakeholders, including clients, vendors, and internal teams
  • Managed stakeholder expectations, addressing issues or concerns in a timely and satisfactory manner
  • Developed and implemented stakeholder engagement plans, fostering collaboration and alignment with organizational goals
  • Partnered with Risk, Office of Confidentiality & Privacy, and Office of General Counsel to provide expertise on information protection, retention, and disposition
  • Developed team members through constant coaching and mentoring, providing opportunities to apply strengths
  • Led hiring initiatives, planning and executing the recruitment of suitable candidates
  • Oversaw the performance management process, including goal setting, performance evaluations, and feedback sessions
  • Implemented performance improvement plans and provided coaching and mentoring to underperforming employees
  • Conducted talent assessments and succession planning, identifying high-potential employees for career development opportunities
  • Developed and delivered training programs on leadership skills, performance management, and employee engagement
  • Proactively developed a line of leadership and created backups for critical roles
  • Explored, developed, implemented, and evaluated innovative solutions that addressed customer needs
  • Co-created partnerships and collaborations with key partners
  • Gathered requirements to develop detailed project plans and estimations to task level
  • Led the delivery of multiple projects across franchises and teams
  • Developed and coordinated project plans across the design, development, and production stages to support successful delivery within set KPIs
  • Worked in collaboration with brand teams, technical teams, and all functions to maximize value
  • Proactively assisted the business in identifying upcoming conflicts and resource gaps
  • Provided consultancy, advice, and assistance on commercialization strategy, influencing marketing and sales operations through analytics-based projects
  • Served as an interface with global and local brand teams on project planning and delivery management
  • Provided analytics support to internal customers and drove standardization of reports across brands.

Assistant Manager

Deloitte
Hyderabad
09.2016 - 05.2021
  • Managed a team (9 members), including performance management, mentoring, and coaching
  • Accomplished the smooth transition of projects from the U.S., involving reporting and data analysis
  • Led process improvement initiatives across multiple departments, resulting in a 20% increase in operational efficiency and a cost reduction of 15%
  • Conducted root cause analysis and identified areas for improvement, facilitating data-driven decision-making
  • Collaborated with cross-functional teams to develop and implement standardized processes and best practices
  • Provided training and guidance to team members on process improvement techniques, fostering a culture of continuous improvement
  • Led the reporting & analytics initiatives that are leveraged across the breadth of our services
  • Analyzed data, established strategic insights, and presented the data/insights meaningfully
  • Understand and assess skill levels to recommend appropriate training and professional development; counsels and motivates staff to capitalize on their strengths and improve development areas.

Senior Analyst

Deloitte
Hyderabad
09.2013 - 08.2016
  • Executed research, data analysis, queries, and report generation within records management and other related systems in support of processes and projects
  • Uncovered trends when evaluating data and offered suggestions for process improvements
  • Escalated issues, risks, and decisions to the Manager, RMS leadership, and other stakeholders as necessary and recommended mitigating actions
  • Worked on developing solutions, documentation, materials, and recommendations to enable assigned records management processes/projects to implement and succeed.
  • Validated results and performed quality assurance to assess accuracy of data.
  • Queried databases for information needed for report processing.
  • Recommended process improvements to continually identify, analyze and fix constraints and challenges.
  • Generated standard and custom reports to provide insights into business performance.

Analyst

Deloitte
Hyderabad
01.2010 - 08.2013
  • Coordinated and managed assigned processes, projects, technologies, and initiatives, including identifying required actions and improvements and coordinating with the RMS team to ensure compliance and drive projects/initiatives
  • Maintained project documentation and standard operating procedures.

Process Trainer

247 Customer Pvt. Ltd.
Hyderabad
12.2005 - 01.2010
  • Executed training programs
  • Designed and delivered modules
  • Identified and analyzed training needs, developed action plans, and monitored the progress of such methods
  • Also, deputed to the Bangalore office in 2008 to set up the training process for the same client.
  • Created unique materials to support training programs.
  • Developed new and improved training programs to fit underserved areas.
  • Provided coaching and mentoring to employees.

Customer Support Representative

247 Customer Pvt. Ltd.
Hyderabad
04.2005 - 12.2005
  • Managed inbound calls for EchoStar (Dish T.V.) Customers based in the USA cater to their queries and provide a satisfactory solution
  • Demonstrated practical communication skills through active listening; appropriate tone; exhibiting empathy; verifying, understanding, and utilizing style suitable for the audience
  • Ensured adherence to quality standards for training and operations.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.

Education

BACHELOR OF SCIENCE - Computational Science

St. Francis Degree College
06.2003 - 05.2007

PROJECT MANAGEMENT PROFESSIONAL (PMP) - Credential ID 3187013

PMI INSTITUTE

Skills

Operations Managementundefined

Timeline

Manager

Deloitte
06.2021 - 10.2022

Assistant Manager

Deloitte
09.2016 - 05.2021

Senior Analyst

Deloitte
09.2013 - 08.2016

Analyst

Deloitte
01.2010 - 08.2013

Process Trainer

247 Customer Pvt. Ltd.
12.2005 - 01.2010

Customer Support Representative

247 Customer Pvt. Ltd.
04.2005 - 12.2005

BACHELOR OF SCIENCE - Computational Science

St. Francis Degree College
06.2003 - 05.2007

PROJECT MANAGEMENT PROFESSIONAL (PMP) - Credential ID 3187013

PMI INSTITUTE
Sravanthi SamudralaManager