Summary
Overview
Work History
Education
Skills
Websites
Professional Achievements
Timeline
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Sravanthi Vanapalli

Hyderabad

Summary

Results-driven Team Lead with 4+ years of experience in program development, stakeholder collaboration, and data-driven decision making. Proven ability to optimize workflows, improve efficiency, and drive strategic initiatives. Strong background in partner enablement, KPI tracking, and cross-functional collaboration to enhance business operations and customer experience by leading a team of 18 associates.

Overview

12
12
years of professional experience

Work History

Bank Teller

THE VISAKHAPATNAM CO-OPERATIVE BANK
Visakhapatnam
10.2013 - 07.2025
  • Delivers account services to customers through receipt of deposits and loan payments; check cashing; issuance of savings withdrawals; recording of night and mail deposits; sales of cashiers checks, travelers checks, and series E bonds.
  • Facilitates cross-selling of bank products by addressing inquiries, educating customers on new services and product promotions, identifying customer needs, and referring customers to branch representatives.
  • Balances cash drawer through processing cash transactions, counting and packaging currency and coins, submitting excess cash and mutilated currency to head teller, managing supply of cash and currency.

Team Lead

Amazon
Hyderabad
12.2021 - 07.2024
  • Piloted strategic goal-setting and implementation, ensuring stakeholder alignment, and early achievement of key milestones.
  • Defined key performance metrics and overhauled operational processes, enabling the enforcement of over 36.6 million products at scale.
  • Collaborated with offshore stakeholders to communicate program metrics, analyze business performance insights, and define key operational parameters.
  • Architected and delivered a 'working backward' strategy with cross-functional stakeholders, cutting Time to Resolution (TTR) by 16%.
  • Revamped team workflows using SQL and Tableau-driven insights, and embedded best practices that boosted team efficiency by 20%.
  • Mentored and developed high-performing talent, driving resource optimization, and delivering cumulative savings equivalent to 7 headcounts.
  • Led program reporting (flash, WBR, MBR), and established a QA process to improve accuracy and efficiency.
  • Trained and onboarded eight employees, and conducted knowledge transfer sessions for two stakeholders on program workflows.

Catalog Lead

Amazon
Hyderabad
01.2020 - 12.2021
  • Led end-to-end execution of two strategic projects, crafting SOPs and aligning stakeholders to streamline core workflows.
  • Initiated and executed tool integrations with tech partners, resulting in a 180% improvement in team productivity via streamlined automation.
  • Led high-stakes escalation management by executing root cause analysis and agile workflow design, resolving 160K products in 6 days, and restricting 50+ non-compliant sellers.
  • Forecasted and planned volumes are based on team headcount and business requirements.
  • Prioritized and executed team objectives in a fast-paced environment, ensuring timely completion of deliverables.
  • Trained and mentored six associates across programs, driving timely performance target achievement.

Business Operations Specialist

Amazon
Hyderabad
04.2017 - 12.2020
  • Proposed and enforced policy overhauls based on in-depth SOP analysis, achieving a 36% increase in operational efficiency.
  • Provided continuous feedback to stakeholders and supported business operations for program enhancements.
  • Managed and modified program reports, publishing them for stakeholder review.
  • Performing daily quality audits to ensure the successful facilitation of good sellers onto the Amazon platform and to prevent bad actors in order to eliminate risk and counterfeit.

Customer Service Executive

HSBC
Visakhapatnam
03.2016 - 03.2017
  • Managed contracts concerning Vendor Risk and HSBC, collaborating with internal business contract owners to execute checklist for each test linked to third party
  • Lead the QA team, crafted SOPs, and proposed new checks, which increased the operational efficiency by 15%.
  • Resposible for publishing and reporting metrics for stakeholder review

Education

Bachelor of Technology - Mechanical Engineering

Raghu Institute of Technology
Visakhapatnam
05-2013

Skills

  • Strategic planning and analysis
  • Cross-cultural communication
  • Leadership and team management
  • Innovation and new initiatives
  • Stakeholder engagement
  • Agile project management
  • Project management certified
  • People and performance management
  • Technology management
  • Tableau
  • SQL
  • Six Sigma Green Belt

Professional Achievements

  • Best People's Manager, Recognized for fostering high team engagement, mentorship, and driving a 20% increase in team performance.
  • Generating Impactful Insights Award, Q3'21, Q2'22, Recognized for automating workflows and implementing new tools to enhance team efficiency.
  • Highest Performance Metrics Award, Q2'19, Q4'19, Q2'20, Q2'21, Achieved top performance scores consistently by optimizing productivity and meeting key operational goals.

Timeline

Team Lead

Amazon
12.2021 - 07.2024

Catalog Lead

Amazon
01.2020 - 12.2021

Business Operations Specialist

Amazon
04.2017 - 12.2020

Customer Service Executive

HSBC
03.2016 - 03.2017

Bank Teller

THE VISAKHAPATNAM CO-OPERATIVE BANK
10.2013 - 07.2025

Bachelor of Technology - Mechanical Engineering

Raghu Institute of Technology

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Sravanthi Vanapalli