Summary
Overview
Work History
Education
Skills
Disclaimer
Certification
Timeline
Generic
SRAVYA JATOTHU

SRAVYA JATOTHU

Hyderabad

Summary

Dynamic IT professional with extensive experience at Wipro Pvt Ltd, with an overall 8.2 years of experience in application governance and risk management. Proven track record in enhancing service quality and compliance, while leading teams effectively. Skilled in IT helpdesk, ServiceNow administration, Windows administration, and stakeholder management, driving operational improvements, and fostering collaboration across diverse teams.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Lead | Client: Bank of America

Wipro Pvt Ltd
06.2021 - Current
  • Lead the application governance team, ensuring compliance and managing risk for client applications
  • Collaborate with application owners to define and track deliverables
  • Oversee compliance with industry regulations and internal policies
  • Drive improvements in process efficiency and service quality
  • Client: Bank of America
  • Dec 2023 - Present

IT Operations SME | Client: HSBC

Wipro Pvt Ltd
06.2021 - 11.2023
  • Acted as a Subject Matter Expert (SME) within IT operations, addressing complex escalations and managing service performance
  • Developed and maintained performance reports for internal teams
  • Provided training and support for new hires on application usage and access issues
  • Led a team to resolve IT-related issues and supported Service Now administration and knowledge base articles
  • Managed key stakeholders and facilitated communication between various teams
  • Client: HSBC

Student Recruitment Advisor

GUS Education India
07.2019 - 06.2021
  • Assisted students with mobile applications and personal portals for a smooth experience in their academic journey
  • Provided remote support to set up student dashboards and install necessary software
  • Analyzed project progress and generated timely reports for management

Academic Consultant

Toppr Technologies Pvt Ltd
09.2018 - 06.2019
  • Delivered structured counseling sessions to students and parents to assess learning needs and recommend suitable solutions
  • Generated revenue by converting prospects into sales through face-to-face home demos

Executive Leader

Leo Advertising
02.2017 - 07.2018
  • Joined as a management trainee, gaining experience in marketing and sales strategies
  • Led the sales and marketing efforts for various projects, focusing on business growth and client acquisition

Education

Bachelor of technology -

Christhu Jyothi institute of technology and science

Intermediate - Math's, Physics and Chemistry

Kakatiya mahila junior college

SSC -

ZPHS school

Skills

  • ServiceNow Administration & Configuration
  • ITSM (IT Service Management)
  • Windows Administration & Troubleshooting
  • Networking
  • Incident Management
  • Office 365 Tools & Administration
  • Team Leadership & Mentoring
  • Stakeholder Management
  • ITID
  • Application Governance
  • Risk management
  • Application governance
  • Project management

Disclaimer

I do hereby declare that the particulars of information and facts stated here in above are true, correct and complete to the best of my knowledge and belief.

Certification

ServiceNow IT Leadership Professional

Timeline

Team Lead | Client: Bank of America

Wipro Pvt Ltd
06.2021 - Current

IT Operations SME | Client: HSBC

Wipro Pvt Ltd
06.2021 - 11.2023

Student Recruitment Advisor

GUS Education India
07.2019 - 06.2021

Academic Consultant

Toppr Technologies Pvt Ltd
09.2018 - 06.2019

Executive Leader

Leo Advertising
02.2017 - 07.2018

Bachelor of technology -

Christhu Jyothi institute of technology and science

Intermediate - Math's, Physics and Chemistry

Kakatiya mahila junior college

SSC -

ZPHS school

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